Hi,
I just checked the website on my mobile, and it looks fine on my end. Are you still experiencing the problem? https://prnt.sc/EdwtRf0q1iSZ
Could you please provide a screenshot showing the issue?
Thank you!

Hi,
Does the issue still persist when you are logged in and no cache is applied?
If so, please create a backup of your website and contact us via email at contact@tagdiv.com, providing temporary WP-admin access so we can investigate further.
Thank you!

Hi,
I just checked with my mobile and your website on mobile is full of ads https://prnt.sc/yqK44TLLhekr – https://prnt.sc/pCWZmkbIm9qx
Maybe you use an ad blocker on mobile, or you have a browser with AdBlock integrated.
Thank you!

Hi Lori,
Please do not share your private license key on the forum.
If you are not using tagDiv Composer, it’s very likely that you are also not using tagDiv Cloud Templates. In this case, you will need to use the standard templates.
To do that, please install the tagDiv Standard Pack (you can install it from Newspaper > Plugins). Once installed, you can use the Theme Panel settings to adjust the template layout. For example, in Theme Panel > Header, you can choose the header style you want to use, set the logo, and configure other options.

Hi,

To set a page or template to full width or adjust its width, you’ll need to edit it using tagDiv Composer: https://i.imgur.com/i5IUJ9E.jpg
Add or select the row, then go to the General tab and look for the Stretch option. From there, you can adjust it based on your needs: https://i.imgur.com/WKYebPX.jpg – https://i.imgur.com/TO1BZ3M.png – https://i.imgur.com/Yq8UCv3.jpg
If you want to make the entire layout full-width, you should also check the Theme Panel settings. Make sure there is no background color or image set, as this will force the website into a boxed layout. Ensure this option is disabled: https://www.screencast.com/t/ejiNPCBF

Thank you!

Hi,
Unfortunately, there are no options to adjust the paddings and margins on drop cap, so it will be need to use a custom CSS like this:
.single .dropcap,
.single .dropcap1,
.single .dropcap2 {
margin: 0 3px 0 0;
padding: 0 6px 0 0;
}
The code can be set in the theme panel > custom code > custom css.
I hope this will help you!

Hi,

Unfortunately, since the 3D FlipBook plugin is not on our list of tested plugins, there is limited support we can provide for this issue.
The first things you should check are:
Make sure you are using the latest version of the plugin. Ensure your theme is updated to the latest version (Newspaper v12.7.5)
Another step would be to test with previous versions of both the plugin and the theme, to see if the issue was present there as well. This can help identify whether the problem is related to a recent update.

Thank you!

Hi Gary,
At the moment, our development team is engaged in an internal project. However, we expect one or possibly two developers to become available soon, as they should complete their current projects before the Orthodox Easter period.
If you would like assistance from one of our developers, please send a request to services@tagdiv.com our custom work team will get back to you to discuss and establish all the details of the project.
Thank you!

Hi,
I just checked teh site, and now the footer seems to be displayed on mobile devices – https://prnt.sc/8H_VKY4fPkGI. Do you still encounter the problem when you check it with your mobile?

Hi,
The hero image can be replaced using the tagDiv Composer, edit the page and select the row element https://prnt.sc/026P7AMwJ1Sn – and look in css tab for the backgroun image https://prnt.sc/ElCD7lyLt1Iz
Thank you!

Hi,
Those banners appear because you have installed a pre-built website. If you want to remove them, you need to edit the pages and cloud templates with tagDiv Composer, select the ad box element and remove the image from the image ad tab – https://prnt.sc/OvqURxzx6YrZ

Hi,
If you want the same banner on all video popups the just set it in the theme panel > block settings > modal video popup – https://prnt.sc/MAPzgYe2os2a should be set using html tags as in the image I provided (similar to banner for ads – https://forum.tagdiv.com/newsmag-using-other-ads/)

Hi,
This option can be configured for individual blocks and grids using tagDiv Composer:
https://prnt.sc/ktDPdXsOdwJd
Alternatively, you can set it globally from the Theme Panel: https://prnt.sc/MAPzgYe2os2a
You can also add an image/banner there, which will be displayed under the videos shown in blocks with popup enabled: https://prnt.sc/dVyhsT_a617L

Hi,
This issue could be caused by a few different situations:
1. Please try testing with only the theme plugins active and see if the problem persists.
2. If the issue continues after step 1, disable and delete the tagDiv plugins, then reinstall them via Newsapper > Plugins. This will ensure you have the correct plugin versions for your current theme version.
Please let me know the results after trying these steps.

Hi,
My colleagues are checking the emails, and you’ll receive a reply from us as soon as possible.
Thank you!

Hi,
Please edit the homepage using tagDiv Composer and select the block that displays the latest products. In the General tab, check if there is a number set in the Offset field. If a number is set, it will skip that number of products—for example, if it’s set to 3, the block will skip the latest 3 articles and display the ones after them.
What you should do is remove any number in that field and leave it empty. This will ensure the block displays all the latest products without skipping any.

Hi Influencers,
I’m glad you didn’t waste much time with this. If you have any other questions related to the theme settings, just let me know!

Hi,
If the responsive version is being used, the same layout from the desktop will be applied on mobile, and the ads shown on desktop will also appear on mobile. The only exception may be the mobile header, as desktop and mobile headers are different, so it’s possible that the ad might not be displayed there.
If the situation persists, please provide a link to your website so I can investigate the situation.

Hi,
The tagDiv Standard Pack, as the name suggests, includes the old theme templates. These templates cannot be edited on the frontend and only offer limited control through the theme panel, where you can enable or disable certain elements.
They are based on an older code structure (from several years ago, before the transition to Cloud Templates), and unlike the newer system, they load all CSS and JS files regardless of whether those elements are actually used.
If you are using Cloud Templates, there is no need to keep the Standard Pack plugin enabled. After disabling it, check your website:
If you don’t see any shortcodes, it means no standard templates or elements are in use, and you can safely keep the plugin disabled (or even remove it).
If you do see shortcodes, I recommend re-enabling the plugin. Then, using the Theme Builder, replace those old elements (for example, swap them with Flex Blocks). Once everything is updated, you can disable or remove the plugin.
This way, tagDiv Composer and Cloud Templates will load only the necessary CSS and JS for each page/template, improving overall performance.
Thank you!

Hi,
The caption can be displayed inside the article under the featured image. For this, you need to edit with tagDiv Composer the single post template https://prnt.sc/lqc46Plip2wL select the image and look for the caption option, make sure that the option hide caption is disabled – https://prnt.sc/lA2lSVHOImiK
Thank you!

Hi,
If you have only one domain listed under Newsapper > My License and you see that message, it’s likely because the Unassign button (on the right side of the license key) was clicked.
This does not affect your website. It simply means that, after a certain period of time, the Unassign option will become available again, allowing you to remove the license key from that domain if you choose to do so.

Hi,
If you are referring to the word “Africa” between the images, please edit the page using tagDiv Composer and select the text: https://prnt.sc/Qx2_fH2qKhNW
This text might be a separate element. If that’s the case, you can simply drag and drop it to the desired position. However, it could also be the title of another element (some elements allow you to set a custom title for the block). In that situation, you will need to remove the existing text and add a Title element in the location where you want it to appear.
Thank you!

Hi,
If you want to edit the Big Grid 3 block on mobile, unfortunately, there are no options available. What you could do is use CSS to increase the size of the grids so there is more space and the images can be seen a bit better.
.home .td_block_big_grid_3 .td-big-grid-post {
height: 300px;
}
Set the above css in the theme panel > custom code > advance css in the phone section. You can adjust the height numerically.

Hi,
Are you using Cloud Templates for your website? If so, you can edit them using the tagDiv Composer. However, if you are using standard templates instead of Cloud Templates, they cannot be edited with the frontend editor.
In that case, the elements in the sidebar are managed through widgets. You’ll need to go to the widgets section and add or configure the Social Counter element in the sidebar used by your website – https://prnt.sc/OKW6bzrslhii

Hi Laughter, please contact us via email at contact@tagdiv.com and please provide the license key. We’ll make a request for the key to be checked.
Thank you!