Thanks for looking at the links I supplied on email. I am adding the resolution here, to assist others who might find this useful (in the way it makes sense to me).

To clarify:

– You can not use the default post template or the numbered style templates (settings as per Theme Panel) and a custom mobile post template at the same time.

– You must use a custom post template in order to use a custom mobile post template.

– You need to make sure that all new and existing posts (by updating each one manually) have your chosen “custom template” selected in post settings (in WP Editor) before publishing.

– Updating all posts to use a custom post template (first chosen from Cloud Library) allowed all mobile posts to be recognised by the set global mobile post template (rather than being overriden by the default template used for the desktop posts).

🙂

My site is “Coming Soon” while I sort this out. Where can I send details privately?

Hi again

I have a remaining issue re setting my global mobile post template.

When I open any post on my desktop, from the Admin Bar these are the template settings/options in my drop down menu >> https://www.screencast.com/t/8uA1R4iT9c

I have allocated a global template for my desktop post pages (the original default “single_template_1”).

Using Cloud Templates, I have customised a “Single Post Template 1” (as an alternative option) and also customised a corresponding “Single Post Template 1 – mobile” page which has been set to Global (for mobile). It shows as green when I hover over the mobile template icons.

However, this global mobile template is not being displayed on mobile posts. Also the wrong header displays. Instead mobile view is retaining the default “single_template_1” settings from desktop. FYI all my other mobile templates for pages, header and footer are working fine. It is just the mobile post template that is not working.

Q: What step am I missing?
Q: Will the mobile template (when correctly acting global) display for all new posts by default?
Q: For all existing posts, will they convert to the global mobile template automatically? Or do I have to do something to them manually?

FYI the main reason I have not made “Single Post Template 1” my global template for desktop posts is because I can’t seem to customise “Centre Align Image” in “Single Post Content” shortcode, to appear as a left aligned image similar to “Style 1” of Theme Panel default post template. This is my preference for desktop.

Thanks for your help.

Hi Bettina

Two things.

1. Please can you delete all the screencast page shares above in the post — Oct 28, 2021 at 4:43 am? It has attracted some unwanted attention!! I can’t find an edit function to do it myself.

2. In response to your question. (FYI I’ve decided not to use Mobile Theme).
In your Theme Documentation for Mobile Theme, it shows “Post Settings” should be displayed between Footer and Theme Colors headings. This heading did not show in my settings list and therefore I could not customise the post settings. I did not follow your suggestion to install Standard Pack as a fix, as I already had it installed. I was able to access and customise all other plugin settings.

https://forum.tagdiv.com/the-mobile-theme/

Thanks, Tamsin

FYI my frontend Admin Bar was not displaying. I can now see its functionality 🙂

Resolved.

I have tagDiv Composer and Cloud templates activated but the tagDiv Composer still does not appear in the top admin bar. I do not use JetPack. What can I do to fix this?

Hi Bettina,

Thanks for your reply. I will follow the links for 1, 2 and 3 and let you know how I go.

But firstly, I still have a few of questions.

Re the cloud templates. I’m confused by how installing a new (and different) Single Post Template will affect my current post settings. There are only two mobile template options for Single Post Template. If I go with the blank mobile template I have to recreate the settings to match my desktop view? I would have thought this was done by default.

Re Mobile Theme and the Standard Pack suggestion. I already have this and it doesn’t stop the issue.

Re Mobile Theme and Mobile Editor. What exactly do you mean by “create the content with Mobile Editor”? How do I initiate Mobile content without Composer?

Thanks. Tamsin

Good morning,

I have encountered a few issues with Newspaper mobile view (both responsive version and theme plugin), and would really appreciate your help.

———-
WP 5.8.1
PHP 7.4.24
Newspaper 11.2
tagDiv Plug-ins – Composer, Cloud Library, Social Counter, Standard Pack (have also activated/deactivated Mobile theme + Official AMP for WP)
——–

My website is “coming soon” until I resolve my mobile settings, so I am sharing screenshots using your recommendation above.

FYI I have already utilised the Let’s Go Mobile tutorial (very helpful) and Theme documentation and spent a lot of time troubleshooting.

My preferred option is to use mobile templates and tagDiv composer, mostly as I have content on my homepage that I want to retain in mobile view. I have created mobile templates for the home page, header and footer only (at this stage).

When testing the responsive version live on mobile I have the following issues:

1. My posts are displayed in a default format (feature image, text then sidebar, plus wrong header and footer). In my cloud templates list I do not have any Single Post Template listed to customise as a mobile template.

Have I mistakenly deleted “Single Post Template – Default PRO” and if so how do I get it back? When searching in New Cloud Templates it is not listed and other templates would be inconsistent with my site.

2. My pages (via menu) are displayed in a similar default format. When I try to create mobile templates for these pages using Composer (checking copy content option) most of my pages are not picking up all the content. Specifically, pages that have shortcodes (eg. Contact Form 7). For example –

In the mobile template page I get an empty column (where the page title, text and/or image should display) and stretched out shortcode content. If I save it anyway and try to open it again it appears as blank.

3. One critical page on my site appears blank (header and footer only) when live on mobile. It is a Business Directory which is otherwise responsive to the theme.

Like Issue 2 above, when I create a mobile template for this page the content is copied and partially displays but after saving it disappears.

The alternative option – trying tagDiv Mobile Theme + Official AMP for WP, and testing it live, has not resolved the critical issues. NB: I switched my “homepage – mobile” to draft while using Mobile Theme.

When testing the mobile theme version live on mobile I still have these issues:

1. Posts are now ok but the “Post Settings” options (as shown in your Theme Documentation) do not appear in my Mobile Theme Plugin settings.

2. All of the pages (including Business Directory) are now completely blank (mobile theme header and footer only). FYI I have opened each page in WP Editor and ensured they are enabled for mobile theme in the tool bar and updated. This did not resolve the issue.

Please let me know your suggestions for resolution asap 🙂

Thank you, Tamsin

FYI my issue is now resolved. I had switched my Instagram account from a personal to a business account (same name) and it eventually stopped working in the Standard Footer (even though I had updated the Social Network settings etc).
I had to create a new footer using a new Cloud Template to resolve. Initially Instagram still did not display correctly (never actually figured out why) but it worked the next day and from then on. Hope that helps.

Just emailed the details. Thanks for help.

I have been using standard footer template with the Instagram ID in Footer set-up correctly and the Instagram feed was fine (originally a Personal account). As stated previously the feed (in text form) is still displaying/linking but not the images.

I have now tried “Footer – Voice Report” template from Cloud Library and set-up to my Instagram Business account. And EXACTLY the same thing is happening – feed text but no images. The Instagram ID is correct and the access tokens are current etc.

Any other suggestions?

Re legacy widgets and the new block editor error messages. The problem has been solved by installing “Classic Widgets Plugin” from WP.

I tried each of your suggested steps.
Nothing changed – it did not fix the issue.
None of the images load in the instagram footer. Instead the text of the instagram posts displays. Links still work.
Please let me know what else I can do?

ON A SEPARATE ISSUE
All my legacy widgets are not displaying correctly in DB>Appearance>Widgets and I am unable to edit/update them. When I try to open a sidebar to review, I receive a list of error messages for every type of legacy block.
Could this be related? And how do I resolve this?
Example — The “media_image” block was affected by errors and may not function properly. Check the developer tools for more details.—

OK. So I did not have the optional “Standard Pack” plugin installed or activated. By simply adding this EVERYTHING recovered. All my previous customisation returned and the old options to customise from theme panel came back. Thank you!

Caiaphas – I used this for reference. Good luck.
https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/

Same thing happened to me. Reverting to previous version of Newspaper did not return the customisation. Have tried rebuilding the customisation in version 11 using the tagDiv Composer (because the style options eg. for top bar, no longer show in the Theme Panel options) but none of the tagDiv Composer editing changes will save. It just loops indefinitely. I’m stuck. What should I try now?

Hi Calin
I have successfully updated to WP 5.6 and then Newspaper 10.3.9.1 but this has not fixed the Composer saving problem – I still can not save Content/Block changes on the Home-Front page. The icon continues to spin as before.
I will email you the requested information noting the new subject line – but please note you already have all my credentials etc etc since Nov 25.
Tamsin

I also have this issue. I am unable to save the majority of Composer changes for my homepage as the save icon just keeps rolling. I have completed ALL troubleshooting options at my end, my host server etc. Since 25 Nov I have been communicating with tagDiv via email (as requested with all relevant info) and still do not have a fix or any reply communication in the last 7 days. Therefore it is unclear whether the issue is still being addressed. The error has now been present for many months.

FYI now updated to PHP 7.4. Issue still the same.
Newspaper version is 10.3.8.