Hello !

That element is a Image Box wich can be found in the tagDiv Composer: https://www.screencast.com/t/geTjbORT7 Those white buttons look like they are from the image but you can add a url to each image so the image itself will become a button.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide a link to this topic so we can identify you.

Thank you !

Hello !

The version you are setting in the cmoposer is the responsive one but even so your issue should not happen. Also please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

In order to change the line height you will have to go into: Dashboard – Theme Panel – Theme Fonts and there you will find the edit on Line height and you will be able to edit it on each section of your website: https://www.screencast.com/t/nAxQy1l7kAKt

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Hello !

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Try reverting your PHP version to 7.2 if is higher or lower. If the problem persists please contact us via email at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.

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Hello !

In order to show modified post date you will have to add a single post template on your posts: https://tagdiv.com/customize-articles-with-single-post-templates/ and edit it using the tagDiv Composer: https://tagdiv.com/tagdiv-composer-page-builder-basics/

Here is the element wich would help you: https://www.screencast.com/t/pvPi9tzlYt

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

The designs do not match is because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.

We are sorry for the inconvenience !

Thank you !

Hello !

In order to install the City News Demo you will have to go into: Dashboard – Theme Panel – Install Demo and install the demo you want. Take a look at this picture: https://www.screencast.com/t/1ZIWTBckOE

Also take a look at our documentation regarding the demos: https://tagdiv.com/newspaper-theme-installing-demos/

Thank you !

Hello !

If you own multiple licenses of the theme, you do not need to create multiple forum accounts,you can add your extra Envato keys to the existing account on this forum, for this please check our documentation for Find your Envato Purchase Code -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Hello !

Please make sure you have enough memory alocated to your wordpress as you can see the last lines in the message says: ” Out of memory ”
Check your system status in theme panel and ensure you have all the system requirements up to date: https://tagdiv.com/newspaper-theme-requirements/

Thank you !

Hello !

We are very sorry for the inconvenience we created !

We have managed to find a quick fix for your issue and you have all the information available via email.

Thank you for your understanding !

Hello !

I don’t quite understand what do you mean: https://www.screencast.com/t/TNAgHiSLNt
Here it is what i’m seeing in the homepage.

Let me know what is the issue exactly.

Thank you !

Hello !

We are sorry for the inconvenience ! Our developers are working on fixing this issue.

Thank you for your understanding !

Hello !

This issue is caused by the Child Theme. You will have to disable child theme in order to work this. Our developers are working to fix this so it would be fixed in the future updates.

We are sorry for the inconvenience !

Thank you !

Hello !

Firstly I would recommend increasing your page speed since it is down a bit and that also influences the loading of the page: https://tagdiv.com/how-to-increase-page-loading-speed/ ; As you can see here: https://gtmetrix.com/reports/booster-magazine.ch/iwZzlpEk

To edit theme fonts you will have to go into Theme Panel – Theme fonts and there you will find the fonts and how to edit them: https://www.screencast.com/t/Ka3kwDDYC

Thank you !

Hello !

The .php is located inside the td-composer plugin like here: https://www.screencast.com/t/IWc5sVeW

Thank you !

Hello !

To change the block settings you will have to go into Theme Panel – Block Settings – Meta info on Modules / Blocks and activate or de-activate what options you want. Like here: https://www.screencast.com/t/zS0W3WWYXn

Thank you !

Hello !

I meant to go into your post, like normal user (not admin) copy all the content so you don’t lose it if it’s important. Then go in Dashboard – Posts and delete that post. After you deleted it make another post and paste the content in it. You can see here how to delete it: https://www.youtube.com/watch?v=mZADrpR8Css

Thank you !

Hello !

I meant to go into your post, like normal user (not admin) copy all the content so you don’t lose it if it’s important. Then go in Dashboard – Posts and delete that post. After you deleted it make another post and paste the content in it. You can see here how to delete it: https://www.youtube.com/watch?v=mZADrpR8Css

Thank you !

Hello !

If that livens was use only some tests, then all you need to do is to reset the key from that website test and activate it on the new website.
How to remove the licence key? simply reset the license key in the theme system status panel.
– https://www.screencast.com/t/rdjQDTbokwT
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello !

Please check this documentations for Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If you do not want to have a different user just add to the current one the extra key and try to activate the theme manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/BPptwwInVr

If you have others questions, please let me know!

Thank you !

Hello !

Please provide a link to your website and also a screenshot in the backend with the modifications you have made so we can inspect.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !