Hello !

Please provide more information about your issue, maybe a screenshot. Everything seems to be working on our side: https://www.screencast.com/t/niTMEdGV

Thank you !

Hello !

Since the last update there have been reports of a conflict between WP Bakery and tagDiv Composer, so in order to have a fully functional page you will have to disable the WP Bakery plugin.

If it is a MUST for you to have WP Bakery plugin please contact us at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.

We are sorry for the inconvenience !

Thank you !

Hello !

Please make sure that your system status is in perfect shape: https://tagdiv.com/newspaper-theme-requirements/ this may be an issue due to WP Memory. Also make sure that you do not have a plugin conflict please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persists please contact us via email at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please try this custom css for mobile arrows
.td-mobile-content .td-icon-menu-right {
display: block;
}

-> https://www.screencast.com/t/mZ00jNoM0

Thank you !

Hello !

Please contact us via e-mail at contact@tagdiv.com and also tell us the envato keys and what you want to edit.

Thank you !

Hello !

You will have to go into Theme Panel – Translations and look for About Us and edit it like here: https://www.screencast.com/t/99Fyn5aHsX

Hope this helps !

Thank you !

Hello !

The header and the footer can be edited by going into Dashboard – Theme Panel – Header / Footer and there you will find many options to edit: https://www.screencast.com/t/jbbFMiF0UMkN

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

There is a problem with general modal image in theme panel, please make sure that you deactivate it -> https://www.screencast.com/t/Nx6YmhF0
After that check to see if the image is set like in our documentation -> https://forum.tagdiv.com/modal-window/

This problem will be fix in the coming update.

Thank you !

Hello !

I pressume you mean the part wich includes the latest articles section. That one comes from the page building so you will have to edit the page in order to have that removed so you can edit it using the composer: https://www.screencast.com/t/uzXRgXTiHlH Also the sidebar from the bottom of the page comes from the widget section wich can be edited by going to Appearance – Widgets

Thank you !

Hello !

You can achieve the custom ads for exact post by adding the ad manually into the post. If you’re using a Single post template you can add ads using an Ad Box: https://tagdiv.com/ad-box-newspaper-theme/ Also for general ads you will find the Ads section in Theme panel wich allows you to add ads in different places of the page: https://www.screencast.com/t/BqSnCess

Thank you !

Hello !

Sure ! For the comment counter and also the Show Author Name you will have to go into Theme Panel – Block Settings – Meta info on Modules / Blocks and deactivate them: https://www.screencast.com/t/lHs6nmnQ

Thank you !

Hello !

It looks fine on our side: https://www.screencast.com/t/aaobgG6vrcO Please provide more information about your issue and if you can add some screenshots.

Thank you !

Hello !

In order to have comment box for a single post template you will have to edit the template using the tagDiv Composer: https://www.screencast.com/t/tIzXFJ1fOsU ; https://www.screencast.com/t/db8uZkbpyg4

Thank you !

Hello !

In order to make the site full width you have to select every row of your page using the tagDiv Composer and then set the stretch mode you want like here : https://www.screencast.com/t/BkWwdHh6

In order to make the post page full width you will have to add a single post template and then edit it. Check more about how to have single post template here: https://tagdiv.com/customize-articles-with-single-post-templates/ And for the header you can do it here: https://www.screencast.com/t/xf56tQN0.

Thank you !

Hello !

You will have to edit each user and set their avatars as wanted. Also if you want to have a custom default avatar you will have to go into Dashboard – General – Discussion and edit the default one like here: https://www.screencast.com/t/znt2mB11

Can you tell me where did u find the Must Read because I can’t find it.

Thank you !

Hello !

Please check this documentations for Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If you do not want to have a different user just add to the current one the extra key and try to activate the theme manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/BPptwwInVr

If you have others questions, please let me know!

Thank you !

Hello !

@Edward is right.

You will have to go into Theme Panel – Block Settings And disable the Show Comment Count.

Thank you !

Hello !

You will have to edit it through your cPanel. I’ve found some links that should help you do that:
https://www.inmotionhosting.com/support/website/php/how-to-change-the-php-version-your-account-uses

https://forums.cpanel.net/threads/how-to-upgrade-php-to-7-2.642745/

Thank you !

Hello !

In order to remove the blocks you will have to edit the homepage using the tagDiv Composer and simply click and drag the blocks like here: https://www.screencast.com/t/1g7TbJMEI2Mh

Thank you !

Hello !

This seems to be an wordpress issue since it looks like you do not have admin rights but you are admin. After a quick google search i’ve found this: https://wordpress.org/support/topic/new-post-or-page-submit-for-review-only/

Let me know if this helps.

Also please note that support team is answering the topics from latest to newest. So if you keep replying to your topics or creating multiple topics you only make the waiting time longer. And our working hours are 08:00 AM to 17:00 PM ( Monday to Friday ) GMT+2

Thank you !

Hello !

The e-mail you have received from Envato is an automatic message wich informs about the latest updates of our products. The latest version of Newspaper Theme is 9.7.3 and yes, in the theme folder you will find an update log on what are the changes.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide wp-admin access and cPanel login if possible so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

Unfortunately I cannot promise this but I’ve noted your suggestion and passed it to our developers. Maybe we will offer this option in the future updates.

Thank you for your suggestion !

Thank you!