Hi,
Indeed you get 403 for the Instagram feeds https://i.imgur.com/neEjOJN.png, if you want I can take a look to this problem, please make a full backup and send us an email at contact@tagdiv.com and include wp-admin, cPanel and the link of this topic. I will investigate the problem.
Thank you!
had a look into the browser console. I get forbidden errors (403).
Is possible to be from be from firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
For theme activation you can try this: go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Hope this will help you!
Thank you!
Hi,
The Instagram Followers in the Social Media Widget is working. So the Access Token is valid.
But the Images will not be displayed in the Footer. I get a lot of errors “Failed to load resource: the server responded with a status of 403”.
Hi,
Is possible to be from be from firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thanks for the reply. I never got a 403 or 404 error. The thing would just keep spinning while I went and made a meal or took a shower or did something else. I did put WordFence into learning mode which changed nothing.
I did update with a new server and added a firewall a few weeks ago which is when the problem started. I just got off the phone with GoDaddy. Evidently there is a problem with the new firewall because the tech person on the phone was not able to disable the firewall. I had the same problem. When I click disable in my hosting firewall menu it still shows the firewall active.
So I initiated a ticket at GoDaddy which can take about 72 hours to address the firewall problem and the admin-ajax.php request. I will let you know the outcome.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Hope this will help you!
Let me know the results!
Hi,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also sometimes this is a plugin conflict, but you already tested this.
Hope this will help you!
Let me know the results!
From the hosting provider –
We inspected your website’s plugins in order to confirm that Wordfence is not installed.
Upon checking the browser’s console, we find an error message that can be seen here:
We also tested the website with the ModSecurity disabled, unfortunately, the issue persists.
Furthermore, we ensured the right file/directory permissions are set for your website, as often the 403 errors relate to incorrect permissions.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Hope this will help you!
Let me know the results!
Dear team,
I am writing to point out an issue that already occurred several times, and that seems to be related to core plugins (composer and cloud library). It seems that PHP fatal errors are triggered by slow queries caused by the mentioned plugins (see logs reported below).
We are on cloud hosting with optimal resources for the average traffick we have, and we accomplished all the system requirements/settings and opmitizations (Leverage Browser Caching, Gzip compression, Optimize images, CDN, several caching levels, etc.).
Today we experienced the outage apparently for a very small peak of traffick (50 sessions), that in terms of resources is considered not problematic for server capacities by the hosting technical assistance. In any case we upgraded memory limit to 512mb (from 256mb) to mitigate the issue for the future.
However, I would kindly ask you to check the logs below to understand the root cause of the issue.
Looking forward to receiving your feedback, I am available for any test or additional information.
Thank you,
regards
Pietro
Website: https://ilcaffegeopolitico.net/
:::LOG BEGINS:::
[25-Nov-2020 10:05:33 UTC] PHP Fatal error: Out of memory (allocated 117735424) (tried to allocate 45056 bytes) in /var/web/site/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_menu.php on line 894
35873:[25-Nov-2020 10:05:40 UTC] PHP Fatal error: Out of memory (allocated 2097152) (tried to allocate 2220573 bytes) in /var/web/site/public_html/wp-content/plugins/td-cloud-library/includes/tdb_functions.php on line 10
35874:[25-Nov-2020 10:05:43 UTC] PHP Fatal error: Out of memory (allocated 8388608) (tried to allocate 40960 bytes) in /var/web/site/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 2880
35875:[25-Nov-2020 10:05:43 UTC] PHP Fatal error: Out of memory (allocated 31457280) (tried to allocate 40960 bytes) in /var/web/site/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 2880
35883:[25-Nov-2020 10:05:46 UTC] PHP Fatal error: Out of memory (allocated 18874368) (tried to allocate 40960 bytes) in /var/web/site/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 2880
35884:[25-Nov-2020 10:05:46 UTC] PHP Fatal error: Out of memory (allocated 8388608) (tried to allocate 20480 bytes) in /var/web/site/public_html/wp-includes/pomo/mo.php on line 323
35885:[25-Nov-2020 10:05:46 UTC] PHP Fatal error: Out of memory (allocated 16904192) (tried to allocate 32768 bytes) in /var/web/site/public_html/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 24694
35886:[25-Nov-2020 10:05:48 UTC] PHP Fatal error: Out of memory (allocated 67403776) (tried to allocate 131072 bytes) in /var/web/site/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_mega_menu.php on line 387
36184:[25-Nov-2020 10:11:23 UTC] PHP Fatal error: Out of memory (allocated 2097152) (tried to allocate 20480 bytes) in /var/web/site/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 2880
:::LOG ENDS:::
Hi,
Is look that you get 403 on the admin ajax requests -> https://i.imgur.com/osGCcRD.png
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please check this and let me know the results!
Hi there
have problem with AMP Jquery
well amp dosent’t recognize jquery selectors jQuery and $
message : jQuery is not defined
and
VM403:1 Uncaught TypeError: $(…).show is not a function
How to get and what kind of Js put in mobile theme in custom Js
thx
Hi, when I try to edit a post with elementor I see the message: “The preview could not be loaded. error 403”
I tried to disable all plugins and then activate it one each time.
I noticed that the plugin that generate the error is tagdiv composer.
Anyone has the same issue?
Thanks
I’m trying use Lifestyle Pro. installed demo but doesnt work sidebar or some sections. https://hairist.com.tr/homepage-lifestyle-pro/ can you check and help me about this?
Hi, I’ve just installed Newspaper on my staging site but unfortunately, the Theme panel doesn’t save. Once you hit the save button it just continually does this
http://prntscr.com/vfpxrz
Refreshing the page does not help either. I have read similar posts on this and I have disabled all plugins except for the ones that come with the theme. I have no security and no firewall to cause problems on the server.
I see a failed to load resource 403 error in chrome inspect
http://prntscr.com/vfpzb8
but have no idea how to sort this out hope you can help as I’d like to get on with the designing.
Regards Chris
Hello,
I have a problem. Some of my pages fail on sites like Semrush. When I look at the pages, I get 2 js not working properly and not found. I’m taking screenshot and site, can you check it?
Screenshot: https://prnt.sc/vdzlcd
Link: https://www.mekancu.com/
Thank you.
Hi! Thank you!
This works for post pages, but does not work for the home page…
On the home page, the footer is not updated.
I have a custom mobile home page:
Can you please tell me how to edit the footer of a mobile page?
Hi!
What’s the best element to use for a block of partners?
It is necessary to display 8 icons of partners, while I did it using the Image box.
Screenshot:
At the same time, this block is displayed too cumbersome on mobile devices.
Screenshot:
For mobile, ideally also 4 logos on top and 4 on the bottom.
Is there a better solution?
Help me please 🙂
Hi Nieuwetijdskind, as I can see now you have the mobile version on desktop -> https://i.imgur.com/nnU28nM.png this problem is usually from the cache plugin that doesn’t recognize that there are two themes, one for desktop and one for mobile version (mobile theme plugin).
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also sometimes this is a plugin conflict, but you already tested this.
Hope this will help you!
Let me know the results!
When I try to edit a pae or change a page I still have one huge problem:
wp-admin/post-new.php?post_type=page
TypeError: Cannot read property ‘removeChild’ of null at a.value (https://mywebsite.com/wp-content/plugins/amp/assets/js/amp-block-editor.js?ver=b3b13ff8a758a8521f20837af7d556e3:17:1897) at Ii (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:104:76) at $g (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:105:320) at bh (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:105:403) at ah (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:109:120) at Ti (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:145:151) at unstable_runWithPriority (https://mywebsite.com/wp-includes/js/dist/vendor/react.min.js?ver=16.9.0:26:340) at Ma (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:52:280) at Ia (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:140:407) at ze (https://mywebsite.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.9.0:118:14)
When I deactivate mobile theme plugin than it works
Please I need a solution. This is so bad!! And I have this problem since almost one year. It’s not disapearing.
I ordered and paid already speed optimisation and the didn’t solve this problem.
Please have a look.
I can not do new pages. First I have to deactivate tagDiv Mobile Theme
Hi,
So you set the social links in theme panel and these are saved and after that the social link is no longer there or the save button when is click is set in a loop ?
If is like in above example then it can be from firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Let me know the results!
Hi,
The code should work if is set in theme panel> Analytics/Js Codes, not if I understand correctly, the problem is that the code do not get saved because of the infinite loading, this can be a problem from some untested plugins or it can be some issues related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Let me know the results!
Hi,
This seems to be a different problem that I thought.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please if is not from a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
