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Hi,
Custom fonts do work and we have tested them properly. you just need to follow the steps closely from these guides:
https://forum.tagdiv.com/using-custom-fonts/
https://forum.tagdiv.com/font-customization/
https://forum.tagdiv.com/using-typekit-fonts/
Please keep in mind that when you are logged in, wordpress could be adding it;s own font so always check your fonts when you are not logged in.
Also , please try to disable all plugins except visual composer, cl;ear cache and reset cdn. Plugin conflicts can affect fonts.
If you use fonts from other languages, make sure you enable support for them from here: http://screencast.com/t/R0XNmPQymG
Thank you!
Hi,
Please try to disable all your plugins except visual composer, clear cache and reset cdn. Also please provide a screenshot of your playlist back-end so I can see how you implemented the video Id’s. A link to your site pointing at the playlist will also be usefull.
Thanks.
Hi
Try to deactivate all plugins except Visual Composer, clear all caches and test again. Also check the browser console for any errors while you’re saving the settings. Usually there should appear a 403 or 404 error. If this happens contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Thanks!
Hi,
Please follow this topic as your issue seems similar to this one: https://wordpress.org/support/topic/wordpress-admin-running-extremly-slow
You can also find online tutorials on this issue: http://www.onlinemediamasters.com/slow-wordpress-admin-panel/
Please make a few tests like switching the theme to a wp default one, deactivating all plugins, clearing cache as shown in the links I provided.
Thanks.
Hi
Make sure that the parameters from system have the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ also try to deactivate all plugins except Visual Composer, clear the cache memory then test again. You can also switch to a default wp-theme then, try to upload an image and check if the error is still there.
Thanks!
Hi,
There seems to be an issue with wordfence and the theme panel settings. Other plugins can also do this so please try to disable all plugins except visual composer, clear cache and reset cdn files. If you do use wordfence, there is a setting that can fix it: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thank you!
Hi,
There seems to be an issue with wordfence and the theme panel settings. Other plugins can also do this so please try to disable all plugins except visual composer, clear cache and reset cdn files. If you do use wordfence, there is a setting that can fix it: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thank you!
Hi
Make sure that you have updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ also try to deactivate all plugins except Visual Composer, deactivate the child theme if you’re using, clear all caches then test again.
If you still can’t manage to solve this provide your site url so I can have a closer look.
Thanks!
Hello claus,
I have checked your website http://www.acquaplast.it/ and I have noticed that everything seems to work as expected (the homepage pagination and your banner ad). Please ensure that your problem does not come from some untested plugins. For to be sure, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
In future, if you need more assistance in this regard, please let us know and also, provide some useful screenshots so I can see where is the problem.
Thank you for the message!
Hi
I’ve checked your site and noticed that the thumbnails are not generated properly that’s why the image is not displayed fine on big grid. Try to regenerate your thumbs following our documentation: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ clear all caches and test again.
Let me know how it goes.
Thanks!
Hello Mylo,
My advice is to try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If you are using such plugins, it is possible that to interfere with the theme and could cause a lot of unknown issues. If you need more assistance in this regard after these changes, please provide your website URL so I can further inspect it closer and also, so I will be able to provide a more accurate response.
Thank you for the message!
Hello Gopal,
If you are using the Wordfence plugin, please try to disable because we have some bad reports about this type of plugin and try to search another one with this functionality, sorry! This plugin creates a conflict in the theme which generate this type of issue with saving. Also, please check your console and see if you have some js errors through it. Also, if you have some errors about admin_ajax.php please contact your hosting provider because the problem is related from the server. Also, you have to check your system status if it has the right values for the parameters, otherwise, you have to increase the systems status, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please notice that you have to try this advice without any untested plugin. You have to use only the Visual Composer to active and also, all your cache memory would be cleared for good results.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
This is the reason why you have to unchecked automatic updates. This issue usually is caused by some updates being made automatically like WP updates or plugin updates. Sometimes these can conflict with one another and mess thing up. Please update your theme to the latest version by following this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the visual composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then you need to check if the issuer is still there and if it is, please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi,
If you use a text block immediately after the video you will get those results. Every text blo0ck has padding and margins to it and if you use a h2 title inside the text block , then you increase these spaces as a heading adds spacing as well. You also get spaces from a widget that is in place there adding bottom spacing to the text block. Please remove all your plugins except visual composer, clear cache and reset cdn files. Then check the spacing again. I suspect there is a plugin that alters the css.
Thank you!
Hi,
Please try to revert any changes that were made in the past 2 days if the option worked before. Maybe you installed a plugin or modified something that can cause this. Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Plugin conflicts are the number one reason for this type of errors.
Thank you!
Hi
After WordPress’s last update there appeared a jQuery conflict in our theme. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at V 2.3.6, and Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ then clear all caches and test again.
Let me know how it goes.
Thanks!
Hi
Try to deactivate all plugins except Visual Composer, deactivate the child theme, clear all caches then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi,
We are not aware of any categories to go missing from the homepage after the update. Please make sure you have not changed anything else or installed a plugin between the time this worked and the time it stopped working. Please make sure you use the latest version of visual composer (4.11.2) and then deactivate all plugins except visual composer, clear cache and reset cdn files to rule out a plugin conflict. Maybe your events plugin is not compatible with the new version of visual composer.
I’m not sure where you got the code you showed but if it’s the plugin implementation instructions, then you need to follow their advice and add it where the plugin specifies it. We cannot help in this matter as we cannot offer support for plugin implementation.
Thank you!
Hi
Try to deactivate all plugins except Visual Composer, clear all caches and test again. Also check the browser console for any errors while you’re saving the settings. Usually there should appear a 403 or 404 error. If this happens contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Thanks!
hello,
as you can see on http://finanzwelt.de the custom css always takes some time to overrule the standard layout, meaning: the page always loads in standard-design first before the custom css gets read and shapes the site accordingly.
how can i make the site appear in custom css in one go (without the switching-behaviour)?
i thought once i cache the site (as recommended by you with wp supercache) the site’s layout would result in one cached css-file which includes all custom changes… but that is sadly not the case. the site is still being built the standard way and then eventually switches to its actual state.
thanks, cheers, V.
Hello davidtiquet,
The smart list is designed to use the light box to default settings. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Please provide a link to your site if you still need help with this after you check the theme panel option as Sid suggested. You can also try to deactivate all plugins except visual composer, clear cache and reset cdn if you use it in order to rule out any plugin conflicts.
Thank you!
Hi
I’ve checked a few random posts from your site and they are displayed fine. I assume that you’re referring at this blank space: http://screencast.com/t/piKkeNAGHMQj That space appear because of your article inline ad which display a blank ad as can be seen from my screen. Check your if you ad-code it’s properly added in theme’s ad-spot, clear the cache and test again. Also note that sometimes google may deliver blank ads untill the approval process it’s finished.
Thanks!
Hi
Try to deactivate all plugins except Visual Composer, clear all caches then test again. Also check in browser’s console if there are any errors while you’re saving the settings in theme panel. Usually there should appear a 403 or 404 error. If this happens contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Thanks!
Hello anthony volpe,
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It could be a plugin’s conflict which could create this issue. If you need more assistance in this regard and you cannot accomplish to add more items to your drop-down menu, please send us an email at contact@tagdiv.com with your log-in information so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for your understanding!
