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Hi
I’ve checked your site again and noticed that you made some changes over a row from Visual Composer. By changing row’s width all layout will be affected: http://screencast.com/t/f5regdI2Oz8Z as it was initially designed with a fixed value by 680px. Try revert all changes made in theme’s files, deactivate all plugins except Visual Composer, clear all caches and test again.
Thanks!
Hello dwcp,
I have checked your Whatssup icon and I saw that this not working…it is so strange. Please ensure that all the files are updated correctly…I suggest doing an update again or also you can replace only the icons folder -> http://screencast.com/t/6pmwFBb7 from our pack and see if your problem is still there. Also, I saw that you have an error in your console -> http://screencast.com/t/jsljaNMnoIh…please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello Arafat,
It happens due that you are using untested plugins which create some issues in our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello,
Please check the sorting option you added to your blocks. They might not be sorted by ‘latest’
If this is not the case, you can try to increase the system status parameters https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still there, then please try to disable all plugins except visual composer, clear cache and reset cdn files (if you use it)
Let us know how it goes.
Thanks.
Hello Sayeed,
I have tested on my side and everything seems to work as expected with block 15 as sidebar. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you have additional customizations try to delete them and install without them and see how it works for you.
Hope this helps and let us know how it goes!
Thak you for thew message!
Hello hbrc21,
Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have tested on my side and this option affects this zoom effect for all elements. It could be errors from javascript which come from untested plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
yes confirm: the general mode image is disabled and in the image smart list the modal open is off.
http://www.screencast.com/t/5cPY59ll
http://www.screencast.com/t/E2rExPFJwvs
I have delete the cache and the problem persist.
the link is this
http://test.melarossa.it/nutrizione/mangiare-sano/pic-nic-di-ferragosto/
The link is in the first image, under “1: Insalata di kamut alla mediterranea” but the link is the link image and not google…
I use the smart list 2
Hello,
Please try to see if you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
(You might have to contact your hosting) and also please check your system status: https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still thre, please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. If the error is still present, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Please also include a link to this topic.
Thank you!
Hi
Make sure you don’t have enabled the general modal image in theme panel > post settings: http://screencast.com/t/6MEdZV6mDp and also the image from smart-list is not set to open in model window: http://screencast.com/t/aY0mJ8FFbv clear all caches and test again.
Let us know how it goes and if you still need assistance on this please provide your site url and more details about this issue so we can inspect it closer.
Thanks!
Hello,
On my site http://minecraftfive.com/optifine-hd-mod/ the views are not updated, the number is the same since a few weeks, I have W3 Total Cache and have enabled Ajax mode for views on Newspaper theme panel.
How to fix this?
Thank you!
Hi
The theme code was tested and optimized for best performance, we have a lot of clients and the theme works well on a large variety of hosts.
First please make sure that you use the recommended server configuration for Newspaper theme, you can check our documentation for more details: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
There are lots of factors that influence the site’s page-sped. I suggest you first try this without any other plugins active, leave just VC plugin active the check again. To improve the loading speed look the mysql query cache: http://dev.mysql.com/doc/refman/5.1/en/query-cache.html we also use it on our demo.
Also you can use the speed booster to move the js and css at the bottom of the page, eliminate render-blocking, but not for all plugins. Check the System Status if the speed booster is active if you use other plugins than the tested ones. You can find some useful information regrading speed booster usage in this topic: https://forum.tagdiv.com/topic/speed-booster-questions/
Also you can read this guide, it may help – https://forum.tagdiv.com/how-to-make-the-site-faster/
Hope this help.
Thanks!
Hi Bodgan, now its working jajaja i dont know what happend, maybe was a problem whit my cache and cloudflare settings.
Thank you Very much and have a nice Weekend
hello, I’ve deleted cache, but 404 page / M15 has a different color readme button:
http://www.screencast.com/t/J1ia4Jd2rW
thanks,
Tibor
Hi !
Thank you very much!
With your help and this forum post i manage to resolved it.
In WP Super Cache/ Advanced tab, untick the first option: Cache hits for faster site acces.
That’s all you have to do to fix the counter in mobile version.
Hello pasqualino77,
This feature is tested with our theme and works as expected in default mode. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. This issue might be caused by untested plugins used by you and could create some js errors.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello,
M15 does not have a read more button, but M14 does. I tested this on my end but the theme color (in my case purple) is set to the read more button as well: http://screencast.com/t/6GVe8aWMr
Please try to disable all your plugins except visual composer, clear cache and reset cdn if you use it as sometimes plugins can interfere with the css.
Let us know how it goes.
Thank you!
Hello srampia,
The problem with block 1 happens due you do not use a correct image in for this kind of thumb, as you can see in this screenshot -> http://screencast.com/t/2hj5uR1b In order to achieve best results, please consult the guide below ->
Our theme uses a lot of predefined thumbnails in blocks and modules. If you check the Theme panel->Block settings area you can see the list with all dimensions of the thumbs wich is used in the theme and which elements -> blocks/modules uses -> http://screencast.com/t/tQuimSer9 If you want to exclude the cropping system wich you have to use the right dimension for your images.
Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate.
Also, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
I changed 2 hosting providers, both because site was slow (url: visoko.co.ba). But, now i am on third hosting on this package:
https://www.menkisys.de/cloudserver/homepage-shop-ssl-website
and again have problems. I dont have any more sites on this server, only this Visoko.co.ba. Owner of server said to me that site uses too much RAM at some times, and server blocks and site becomes not responsive.
can this be because of theme or wordpress? I found this on post about page speed:
“If you have a dedicated server / VPS:
make sure that you have APC installed or another ‘op cache’ for php. This will reduce your server response time.We have receive some reports that the accelerator has some problems in some specific configurations with our theme and Nginx.”
Hello dizajn,
Please ensure these problems do not come from your conflict between your untested plugins and our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out conflicting plugins. Try to disable these and see if your problem reappears.
Thank you for the message!
Hello St,
I suspect this strange behaviour of the theme that might be caused by interference between your untested plugins and our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache, purge CDN file if you used and instal only the plugins that come bundled with our theme and rule out the conflicting plugins. The background is tested with our theme by default and works as expected.
Thank you for the message!
I have only installed wp super cache, speed boster amd social counter, of course and VC
Lso i used in .htacces Chris code
# END WordPress
AddType text/javascript .js
AddType application/vnd.ms-fontobject .eot
AddType application/x-font-ttf .ttf
AddType application/x-font-opentype .otf
AddType application/x-font-woff .woff
# BEGIN Expire headers
<IfModule mod_expires.c>
ExpiresActive On
ExpiresDefault "access plus 5 seconds"
ExpiresByType image/x-icon "access plus 2500000 seconds"
ExpiresByType image/jpeg "access plus 2500000 seconds"
ExpiresByType image/png "access plus 2500000 seconds"
ExpiresByType image/gif "access plus 2500000 seconds"
ExpiresByType application/x-shockwave-flash "access plus 2500000 seconds"
ExpiresByType text/css "access plus 700000 seconds"
ExpiresByType text/javascript "access plus 700000 seconds"
ExpiresByType application/javascript "access plus 700000 seconds"
ExpiresByType application/x-javascript "access plus 700000 seconds"
ExpiresByType text/html "access plus 600 seconds"
ExpiresByType application/xhtml+xml "access plus 600 seconds"
ExpiresByType font/truetype "access plus 2500000 seconds"
ExpiresByType font/opentype "access plus 2500000 seconds"
ExpiresByType application/x-font-woff "access plus 2500000 seconds"
ExpiresByType image/svg+xml "access plus 2500000 seconds"
ExpiresByType application/vnd.ms-fontobject "access plus 2500000 seconds"
</IfModule>
# END Expire headers
# BEGIN Cache-Control Headers
<IfModule mod_headers.c>
<filesMatch "\.(ico|jpe?g|png|gif|swf)$">
Header set Cache-Control "public"
</filesMatch>
<filesMatch "\.(css)$">
Header set Cache-Control "public"
</filesMatch>
<filesMatch "\.(js)$">
Header set Cache-Control "private"
</filesMatch>
<filesMatch "\.(x?html?|php)$">
Header set Cache-Control "private, must-revalidate"
</filesMatch>
</IfModule>
# END Cache-Control Headers
<IfModule mod_headers.c>
Header unset ETag
</IfModule>
<IfModule mod_alias.c>
RedirectMatch 403 /xmlrpc.php
</IfModule>
Hi Andrei!
I’ve deactivate wp super cache and post view counter works on mobile. Strangelly is i have another configuration like that only is newspaper theme and with wp super cache activated counter works both on desktop and mobile version!
Hi
I am not sure why this happens but you can try to deactivate all plugins except Visual Composer, clear all caches and test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hello laraklopp,
I have tested this case on my side with 2 different Facebook App ID for a different page and seems to works as expected. Please ensure you have set them correctly, without untested plugins, leave just Visual Composer active, clear all cache and see how it works.
If you need more assistance in this regard after you have followed this advice, please send us an email at contact@tagdiv.com with your login information (wp-admin) so I can further inspect your setup page. Also, please provide the link to this topic so we can know who you are and what the issue is.
Thank you for the message!
