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Hello asymonds,
I’ve checked your website and I saw your problem and also, I saw that you have a lot of errors in your console, like this: http://screencast.com/t/Km1eiSq1h4k It seems to be a problem caused by plugins in conflict. Please try to disable all the active plugins, except Visual Composer, clear all your caches, purge your CDN files if you used and try it again. If you are using untested plugins on your theme the chances are high that they cause conflicts with your theme and is important this advice because you should rule out the conflict. If your problem is still there after this, please let us know.
Hope this helps!
Thank you for the message!
Thanks for the quick reply!
We have tried with the plugins, and also cleared caches loads of times 🙂 We have no customizations in the theme’s files – and we do also not have any custom code in the theme panel.
1) URL for the frontpage where you can see the problem in the footer: Frontpage
2) URL for a specific post, where you can see the alignment error at the top (with the date and headline of the post): Specific post
Have tried some methods, that did not work – so am a bit confused as to how this even happened 🙂
Hi
I cannot recreate this situations on my side but looks like a css issue. Try to deactivate all plugins except Visual Composer, clear all caches and test again. Also if you made any customizations in theme’s files or you added some custom code in theme panel > custom code make sure that this don’t affect theme’s functionality.
Let me know how it goes and if the problem persist please provide your site url so I can inspect it closer.
Thanks!
I have disabled all plugins, turned off cache and test website via Google Insights and https://dev.windows.com/en-us/microsoft-edge/tools/screenshots/ . Unfortunately problem still exists.
Website address -> https://internetmaker.pl
Hi
Please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ deactivate the child theme, empty all caches, deactivate all plugins except Visual Composer and test again. Also you can try to make a fresh install on your computer, only with WordPress, the theme and the Visual Composer plugin and check if this issue is still there.
If the problem persist please address as via email and we will inspect it in shortest time possible.
Thanks!
Hi
Try to deactivate all others plugins except Visual Composer, just to make sure that there is no conflict with some other plugin, clear all caches then check again.
If you can’t still manage to solve this issue please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hello,
Please try to disable all your plugins except visual composer and clear your cache. This looks like a plugin conflict. Not all plugins are compatible with our theme and some of theme create a few issues such as this one.
Let us know how it goes.
Thank you!
Hi,
Please allow it a bit of time as the counter is not a live count and is affected by cache. It makes only a few requests per day to the server so in a couple of hours it should work. Please make sure you also clear your cache.
Let us know how it goes.
Thank you!
Hi
I’ve tested the general modal image on my side with the latest theme’s version available on themeforest, V 2.3.4, and works fine. Please make sure that the link for the image goes to media file: http://screencast.com/t/YHiCovhQta deactivate all plugins except Visual Composer, clear all caches and test again.
Thanks!
Hello harryst,
Please ensure you have followed the correct steps to add the slide and also, please make sure you have filtered this slide by existing category with posts in your site. An example -> http://screencast.com/t/QhsQrGEflZl
I’ve tested on my side and everything seems to work properly. Please ensure that you do not have plugins in conflict. After this advice, if your slide still does not work, please try to disable all the active plugins, except Visual Composer, clear all caches and install only the plugins that come bundled with our theme and try it again and rule out the conflict plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello,
I tested this on my end but could not recreate the issue. Please make sure you have the latest version of the theme and the latest version of visual composer. Then you can try to disable all your plugins except visual composer and clear cache in order to rule out a plugin conflict.
Let us know if the problem is still there afterwards.
Thank you!
Hi
Please make sure that you have the Sign In/Log In option enabled in theme panel > header > top bar: http://screencast.com/t/raD8H7oP clear all caches and test again.
Let me know how it goes and if the problem persist please provide your site url so I can inspect it closer.
Thanks!
Hi
This issue has been fixed in the latest updates of the theme so try to update your theme at the current version available on themeforest, V 2.4: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ clear all caches and test again.
Thanks!
Hello,
Please try to disable all your plugins except visual composer, clear cache and reset cdn if you use it. It could be a plugin conflict. If the problem is still there, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Also include a link to this topic.
Thank you!
Hello,
I updated my theme version to 6.6.3 and updated all of my plugins and cleared the cache and the password is still not being sent via email when a new user registers on my site. When I click on “register” the log in box just says “please wait” and nothing happens. What else might I try? Thank you.
Hello, I have installed newspaper on wordpress 4.4, and the layout on computer displays is broken : the social bar is overlapping content, and the top articles are out of place. it was like that before I installed WP super cache (which I disabled afterwards).
Can someone point me to the right direction ?
Hi,
The Login / Register pop up for bbpress is not appearing on my site. I have cleared caches and tried disabling all plugins.
The screen go gray, but not login form ever appears.
Thanks
Harry
Hi
The current version of Visual Composer plugin available with the theme, V 4.9, is tested and works fine with the theme. Please make sure that you updated the theme and the Visual Composer plugin according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ Also make sure that you empty all caches, deactivate all others plugins except Visual Composer and test again. You also can try to make a new local install on your computer, with the latest version of WordPress, the theme and Visual Composer, then check if the problem persist.
If you still can’t manage to solve this issue please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hello,
Unfortunately these errors were caused by wordpress 4.4 and were fixed in the latest version of the theme. You will need to update in order to fix them. Please update your theme via ftp and check again. It could have been a temporary glitch. You can also try it without plugins and clear cache to rule out a plugin conflict.
If the problem is still there after the update and after you disable the plugins, then please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a look. Also include a link to this topic.
Thank you.
Hello @blackgold, @sailingchance,
I’ve checked on my side this tested plugin and everything seems to work properly and the sidebar too.
Please ensure that do not exist plugins in conflict. Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and try it again. It is possible to use some miscellaneous untested plugins which cause a lot of errors in our theme.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
I have test this on my side and the comments are displayed fine: http://screencast.com/t/yXSBAiF6q I am not sure why they aren’t displayed fine on your site but you can try to deactivate all plugins except Visual Composer, clear all caches and test again.
If you still can’t manage to solve this issue please provide your site url so we can inspect this closer.
Thanks!
Hello ismailblogger,
Please ensure that you have disabled all the active plugins, except Visual Composer, clear all caches and install only the plugins that come bundled with our theme…this kind of problem seems to come from plugins conflict and, therefore it is very important to follow these steps to rule out a conflict plugins. If your problem is still there, after this changes, please provide your URL website so I can further inspect the issue.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
Please make sure that you installed the Visual Composer plugin according with our documentation: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ deactivate all others plugins, clear all caches and test again. Also make sure that you have post which correspond with the filter set in grid settings: http://screencast.com/t/GfSBnwKVd0H For more details about Visual Composer usage please check our documentation: https://forum.tagdiv.com/how-to-use-visual-composer/
If you still can’t manage to solve this issue please provide your site url so we can take a closer look at this issue.
Thanks!
Hello xmirz0,
I’ve checked your website and I saw that you have a lot of js. errors in your console, as you can see in this screenshot: http://screencast.com/t/j77VamREbw These errors might come from conflict plugins. Please try to disable all the active plugins, except Visual Composer, clear all caches, purge the CDN files if you used and install only the plugins that come bundled with our theme. Also, please try to identify what kind of plugin create this issue, disable all of them and install one by one and check which plugin generates the issue. We recommend using only our tested plugins, like this: http://screencast.com/t/f9BQ7y11TM If you want to use other plugins, please notice that we cannot provide support for this kind of untested plugins, sorry!
After this advice, if your problem is still there and your mobile menu still not working, please let us know.
Hope this helps!
Thank you for your understanding!
Hello,
Please try it without plugins. Disable all of them except visual composer, clear cache and check again. It could be a plugin conflict that causes it.
Let us know how it goes.
Thank you!
