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Hello,
This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.
Thank you!
Hello @satyajit3097 !
You do not need to use the Ad inserter plugin because it could be a conflict there. Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello Alessandro!
Please edit the page with the tagDiv Composer, and check if there is an element which can be deleted. If not, then please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello!
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello @mauta!
Please make sure that the plugins are up to date too. Check if you have the Standard Pack plugin installed and active in Newspaper -> Plugins.
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Let me know the results!
Thank you!
Hi,
Please let us know your feedback.
Thank you
Hello @Prateek !
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I just activated the WP Super Cache function for mobile devices as you just advised me, and now the mobile theme is broken because it loads a version of the theme that is not the one installed, as you can see. So, I deactivate it or tell me how to solve it, thank you.
So, I removed the CSS generated by tagDiv as you advised and the website is fine now. As for the cache plugin, I used the one you recommended, which is WP Super Cache. Also, I haven’t created a mobile version. The desktop version is now live and also acts as the mobile version. Now I ask you if it’s better to use a single version for both desktop and mobile or do you recommend keeping both the mobile and desktop versions of the theme separate? Let me know, thank you.
Hello,
I saw from your screenshots that the mobile version is displayed on the desktop, this is happening when the cache plugin that you use doesn’t have the option for the mobile cache.
Also, I saw that you use the tagDiv Analyzer(beta), please remove the CSS generated and check if the problem persists.
Thank you!
Hello, I’m still having problems with the website. I followed your advice and deleted all the SiteGround plugins, but now the problem is that when you see the website in the backend, it looks great, so administration and production work perfectly, but on the frontend, the theme doesn’t work as you can see. Despite clearing the cache and everything else, if you could help me understand what the problem is this time, I would be grateful.
backend:
screen1
screen2
screen3
frontend-live:
screenlive
Hello!
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Let me know the results!
Thank you!
Hello,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check this topic https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/
Disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb
Let me know the results!
Thank you!
Hello Aurélien!
For me, it works well. Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Let me know the results!
Thank you!
Hello,
Please purge the cache a few times and check if you don’t have an object cache on the backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hello George,
Please do a test using only tagdiv plugins, clear all cache and check the results.
Also, please provide the link to your website.
Thank you!
For a long while now I have been unable to access the WP Editor on my site. I have tried many things such as deleting ht-access, clearing cache, changing permissions on sftp but nothing has worked. Would anyone be able to help me look into it?
Hi, yes i did clear all cache, the sidebar should come after all the content has finished no?
Please check the screenshot attached.
thanks!
Hello!
The sidebar is in the correct position when you check the website from a mobile phone.
Did you clear all the cache (also from your browser)?
Thank you!
I have cleared the entire cache
Hi,
If your settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/ and try the suggestions. Also, please check the cache, and clear/purge all cache.
Thank you!
Hello,
Then please retry the above steps to reinstall the composer; this is the solution.
Also, please check if you don’t have an object cache -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hello,
sadly it still doesn’t work. I have deactivated the plugin, cleared the cache and even tried in an incognito mode (chrome) and it still only reloads the same articles.
Kind regards
Hello Alex!
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
