- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- TutorialsWhat is Ajax preloading?
Hello,
@iqiqi,
Usually, this problem when the AMP is displaying on the desktop, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please send the link to your website to investigate it.
@amassio, please let me know how/where you set the ads and provide the link to your website.
Thank you!
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello Anamaria,
Thank you for your reply.
Disabling the mobile theme plugin and clearing the cache fixed my display issues on Chrome.
On the other hand, I confirm that the breadcrumb only appears on certain pages (rather the posts) of my site.
It was displayed on all the pages of my site before the update.
Do you know how to fix this?
Best regards,
Stephane
Hello,
If you stretch the footer from Theme Panel -> Template Settings => https://www.screencast.com/t/kdw90hdxu4, you need to set the background on Theme Panel -> Theme Colors -> footer => https://www.screencast.com/t/xhZz7isaRuQ and will look like that => https://www.screencast.com/t/SWyaf61I5 also if the settings not apply please do a test using only tagDiv plugins and clean all cache.
Also, please let me know the steps that you have done.
Thank you!
Hello,
Seems you have the mobile theme plugin activate, and this is displayed also, on the desktop.
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you don’t want to use the mobile theme plugin, you can deactivate the plugin.
Thank you!
Hello,
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Also, please make sure you don’t have a plugin conflict, also, maybe you have a security module that blocks this, as an object cache on the host.
Let me know the results!
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If the problem is still there, then we need to take a look. Please send an email at contact@tagdiv.com and provide wp-admin and cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thank you!
Hello,
It looks like you have activated the mobile theme plugin.
The mobile theme plugin uses a standard layout for mobile to make it faster, but for this, all your pages need to be remade using the mobile editor (so you can only add the elements that are present in the toolbar, without shortcodes (blocks) and the shortcode for the contact form (if you copy-paste the code will not work)).
Better deactivate the plugin and see the results.
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Unfortunately, there is a big difference between version v7.2to version 11.
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, for example, the breadcrumbs appear on the category page https://www.screencast.com/t/B4UJQhVko
For grids and colors I’m not sure I fully understand your issue, can provide some screenshots of what should look like or what colors should be applied.
Thank you!
Hello,
Unfortunately, I saw that the website is under construction https://www.screencast.com/t/5sh3kGFG
Also, for posts, please clear your cache (eve from your browser) and try again.
Thank you!
Hello,
What cache plugin do you use?
Please clear your cache (eve from your browser) and try again.
Also, please ask your host if it has a cache plugin installed.
Thank you!
Hello,
Please do a test using only tagDiv plugins, clear all cache and see if the problem persists.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide: wp-admin URL/cPanel URL and credentials.
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please send the link to your website to investigate it.
Thank you!
Hello, Steve,
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, please make sure you have the tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, Standard Pack).
Thank you!
Hi Anamaria,
Apologies for the delay, I was away for the past week but thank you for your note.
Our website link is https://spkesy.ca/ – I’m not the most tech-savvy so could you provide a step-by-step as to how to rename/delete the folder manually? We host with BlueHost so maybe I could ask them to do it?
We may use a header code – I’m not 100% certain. We hired a Fiverr consultant to speed up the website and they installed a plugin called “Insert Headers and Footers” – do you think that could be one of the problems?
We had WPRocket installed beforehand but it was giving us problems so I deactivated it. However, I do think we should have access to install a cache plugin through our WordPress.
Best,
Ari
Hello!
You will have to start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the result!
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
If not then, we need to take a look. Please send an email at contact@tagdiv.com and provide wp-admin and cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi There, I am having a significant problem with my website https://tvblackbox.com.au/
If you use google to search for my website on a mobile device, google will open an outdated cached version of the mobile amp webpage which is approx 3 days old rather than the latest version.What could be causing this issue?
Hello!
You will have to start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the result!
Thank you!
Hello!
I’ve checked your page which you provided and it seems to work.
Please clear your cache(also from your browser) and try again.
Thank you!
Hello!
Please try and activate this option from theme panel, clear your cache and let us know the result: https://www.screencast.com/t/Hk5hHNPPjq
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello!
This issue has been discussed already here: https://forum.tagdiv.com/topic/i-am-unable-to-activate-my-themes/
Also, try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Thank you!
Hello!
I’ve checked your website and I can not see any ad from our theme.
Please clear your cache(also from your browser) and try again.
Thank you!
