- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- TutorialsWhat is Ajax preloading?
bo miałem podobne problemy z nazwa.pl, ale oni mają swój cdn i przy większych zmianach na stronie trzeba czyścić ręcznie ich pamięć cache, bo też dzieją cuda, zresztą też źle ich serwery współpracują z cloudflare, niestety
Hello,
Please make sure you have the tagDiv Standard Pack plugin activated, also clear your cache.
Let me know the results!
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Have you checked for admin-ajax error? Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
Please make sure the code is written correctly and there is no error related to your code in that field.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure you have all Tagdiv plugins active, up to date and installed, and also:
– Cloud Library
– TagDiv Composer
If the issue is still there, then please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
I can’t see your mobile version at all.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure your plugins, WordPress, theme are up to date.
Thank you!
Hello,
Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Also, please try to
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
There is a possibility to solve it, if it is not solved please let us know.
Thank you!
Dear team,
I encountered the problem that the slider is not shown on the mobile device, otherwise are fine both desktop and tablet version. I tried to read all the previous post but it was not similar to my case. My website run on WP 5.7 and Newspaper theme 10.4. Caching plugin is WP Supercache. The page I need help with: https://www.siamclinicphuket.com
You can see the appearance shown on three platform here.
Desktop > https://ibb.co/kq7hWbf
Tablet > https://ibb.co/1QGwt1Z
Mobile > https://ibb.co/YX4yyS1
I contacted to the Smart Slider 3 developer and I got reply that
(https://wordpress.org/support/topic/slide-not-showing-on-mobile-theme/#post-14450827)
The reason the slider doesn’t show is that there is a JavaScript error on your site And was recommended to contact to theme developer to the best way to solve this problem.
You can check like this:
https://smartslider.helpscoutdocs.com/article/1935-troubleshooting-with-your-browser#jserror
JavaScript errors stop every other JavaScript code on the page and prevent them from working, so they need to be solved.
The error on your site is:
Uncaught TypeError: fbq.getState is not a function
and it points to the following file:
https://www.siamclinicphuket.com/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js?ver=10.4
Thank you. I have completed those steps but still see the same error.
No cache plugin installed. WP and all plugins up to date.
What are the next steps to resolve please?
Hello,
The header menu template that I choose in my theme displays in all pages except the main page! As if it doesn’t want to update (except on my PC where it works…).
So, it is awful for visitors
The cache is empty.
Thank you
Hello!
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please try to do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
There is no tag visible on your website. Please delete your cache and also from your browser.
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello!
I’ve checked your website and it seems to work well.
Please delete your cache(also from your browser) and try again.
Thank you!
Hello!
You’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check if this issue is not causing from a plugin conflict.
Thank you!
Hello,
Please follow our guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
For Youtube please check if you have set the Youtube API in Theme Panel -> Social Networks => https://www.screencast.com/t/sJMmQsPfd
Unfortunately, our team is working on the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.
Also, if the problem persists and you use a plugin cache, then clear all cache and check the results.
Normally without a cache plugin, it should update once per day, with a cache plugin it can take some more time.
Hope this helps you!
Thank you!
Hello,
I have several problems:
1. The header menu is twice with clickable links when I disable ccs style. I don’t use a top bar.
2. The layout of the search page when there are no results is crashed.
3. The title and the subtitle of the site (“dmepp” and “dépenser moins et profiter plus”) i have no logo on the header, link to my home page, How to remove this ?
My website > dmepp.com
I have already done this steps :
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
So please do not copy paste a generic message, thanks.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please try to do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Hello Sudhir!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
