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Hello,
For error 503, please check the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/ make sure that your host accomplishes this and all settings are set as in our guide.
Please check the following topics from here
-> https://www.lifewire.com/503-service-unavailable-explained-2622940
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/
-> https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/
If it is still a problem, you will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
Thank you!
Hello, @sirms,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again to disable the mobile theme.
Thank you!
Thanks Calin for the feedback,
On the mobile device I see AMP option, however after AMP testing I get the ingo:
“This is not an AMP page. However, it contains a reference to the AMP version at this URL..”
the webise: https://djpromotion.com.pl/djraport/
If You compare desktop with mobile – the difference is that I lost sidebar widgets on the mobile one.
Reg: cache pluggin I’m using WP Rocket. Probably You know this pluggin support mobile devices. I set there in mobile optione: Enable catching on mobile devices. I’ve tested it and turned off this plugin but still without positive effect.
I have the “Autooptimize” plugin – the same – without positive effect.
Hello,
I did a test using the posts from a pro prebuilt website and it works for me, but please try to do a test only with tagDiv plugins, clear cache and if the problem persists then we have to investigate so please contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Let me know the results!
Thank you!
Hello,
For Instagram like as I said above, is a problem and for Instagram, if you want you can set manually the count, like this https://www.screencast.com/t/589EYkoLIdjT, and for Facebook please clear your cache.
Also, if the problem persists you can contact us via email at contact@tagdiv.com and provide the wp-admin and credentials.
Thank you!
Hi DJ Promotion, normally, the mobile theme plugin with amp should work on mobiles without problems. Indeed some times it can be problems from cache plugins if those do not have mobile support (to be able to separate the mobile cache from desktop cache).
As I can see the settings are set correctly, the mobile version should look like this on homepage ->https://i.imgur.com/8SWFrXJ.png
If you want, I can take a look at your website.
Thank you!
Hi Bettina,
I tried everything. But none of the above works. I disabled cloudflare cache, speed optimizations, removed and add all the plugins and everything else.
Are there any suggestions?
Regards,
Anshul Nischal
Hello !
I have inspected your website and it appears that this is no longer showing. Can you test this on another device ? This may be appearing due to cache.
Thank you !
Hi, i have problems with the desktop and mobile. Caching work by creating a copy of the page when an URL is visited for the first time. And the cached versions are always stored by the pages URL. It caches the first viewed template ie if you open the Site on Mobile it caches Mobile template and shows the Mobile version on Desktop too.
So what I’m trying to do now is delete mobile templates from cloud templates so that it only uses responsive css.
But this was not as easy as I thought then after I deleted mobile temples, so theme thinks I still use them and show me a blank page instead.
All cache has been deleted (I have also changed the caching filenames to see if this resolved the issue without success)
Can you help me?
Hello Bettina,
I want to change the “play icon” but for the sound article format
example with video icon:
Hi Tagdiv Team
About on-hour i switched my wordpress posts to AMP (active both amp & mobile theme Plugin) on Linquip.com/blog
but when i will check this post (Example) : https://www.linquip.com/blog/dc-motor-parts/ with https://validator.ampproject.org/ it says 2 error:
The mandatory attribute ‘⚡’ is missing in tag ‘html
The attribute ‘href’ in tag ‘link rel=stylesheet for fonts’ is set to the invalid value ‘https://www.linquip.com/blog/wp-content/cache/autoptimize/css/autoptimize_3d8847964734b66014357e43f50bdcd8.css’. Learn more.
What Should i do ????
Hello Arun!
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please note that you need to have a cloud/PRO template in order to edit with TagDiv Composer plugin.
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please note that you can modify only a cloud/PRO template with TagDiv Composer and not a default one.
Try to:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Thank you!
Hi Ana Maria,
thanks for your help. I’ve been going through your checklist and everything looks aparently fine: theme requirements are Ok, .htaccess code was already implemented, plugins were all deactivated, even child theme, and cache was cleared too.
The problem still persists though. I cannot edit some parts of the website because of this, which is a big problem.
Any idea what to do?
Thanks,
María
Hello!
If you use a cloud/PRO template, then you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS.
For a default template you should add the ads in theme panel.
If you set up correctly, and the problem is still there, then the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure you have Standard Pack installed and active.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope that helps you!
Thank you!
Hello,
Please do these steps
1. disable tagDiv Composer and tagDiv Cloud Library
2. uninstall tagDiv Composer and tagDiv Cloud Library
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer and tagDiv Cloud Library again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer and tagDiv Cloud Library
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Have you checked for admin-ajax error? Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
