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Calin
tagDiv Staff

Hi,
I just checked the website on desktop and mobile and for both there are no problems -> https://i.imgur.com/XrcaWCR.png now I do not know how that app should work, also our theme do not include any app, therefore I do not know what can be the problem.
Make sure that you have clear all the cache and purge the CDN, then should be no problems.
Thank you!

Calin
tagDiv Staff

Hi,
I think that is all about the SEO title, this can be edited using Yoast SEO -> https://yoast.com/help/my-seo-title-isnt-displayed-as-i-have-entered-it/ after all changes, you need to clear all cache purge CDN and re-index your website in google results.
Hope this will help you!

Vlad S
tagDiv Staff

Hello !

The fact that it is not saving may indicate a plugin issue

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look !

Thank you!

Vlad S
tagDiv Staff

Hello !

Can you send us a screenshot of what you are seeing after doing the steps you mentioned ?

ou will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately your website is unreachable at the moment. Please note that this sounds like a caching issue. Our theme does not have functions that just resets in it. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Please re-add the key and make sure that the theme is 100% functional.

Let us know the results.

Thank you !

Anna Drummond
tagDiv Member

Hi Calin,

Thanks for that!
I did like you instructed, but for some reason it hasn’t changed anything…
https://imgur.com/Iy8ziUB

I deleted the cache, but no change.

Cheers,

Anna.

Rafael
Participant
#0

Hi all,

I have two issues.

1) I’m getting a Fatal Error on my site (stluciatimes.com) after upgrading to the latest version of Newspaper (v10.3.8) and Amp (v2.0.7).

I’ve enabled debug mode and I see the following message:

Fatal error: Uncaught AmpProject\AmpWP\Exception\InvalidService: The service ID “dev_tools.likely_culprit_detector” is not recognized and cannot be retrieved. in /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Exception/InvalidService.php:57 Stack trace: #0 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Infrastructure/ServiceContainer/SimpleServiceContainer.php(39): AmpProject\AmpWP\Exception\InvalidService::from_service_id(‘dev_tools.likel…’) #1 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Services.php(55): AmpProject\AmpWP\Infrastructure\ServiceContainer\SimpleServiceContainer->get(‘dev_tools.likel…’) #2 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/includes/amp-helper-functions.php(420): AmpProject\AmpWP\Services::get(‘dev_tools.likel…’) #3 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/includes/amp-helper-functions.php(474): {closure}() #4 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugin in /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Exception/InvalidService.php on line 57

If I switch to AMP mode in the theme panel and then clear the cache https://imgur.com/XcJxsYI, the error disappears. However, that is not a solution.

2) Also, if I use TD Composer to edit a post template, it starts loading the site then everything freezes after a few seconds.

Can anyone help with these 2 issues?

Thanks to all of you in advance!

Chao!

Rafael
tagDiv Member

Hi Kibiribi,

I’m getting the exact same issue on my site (stluciatimes.com).

This issue only started after I upgraded to the latest version of the Newspaper theme.

I’m on Newspaper 10.3.8 and Amp 2.0.7 and I get a “Fatal Error” on my site.

I’ve enabled debug mode and I see the following message:

Fatal error: Uncaught AmpProject\AmpWP\Exception\InvalidService: The service ID “dev_tools.likely_culprit_detector” is not recognized and cannot be retrieved. in /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Exception/InvalidService.php:57 Stack trace: #0 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Infrastructure/ServiceContainer/SimpleServiceContainer.php(39): AmpProject\AmpWP\Exception\InvalidService::from_service_id(‘dev_tools.likel…’) #1 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Services.php(55): AmpProject\AmpWP\Infrastructure\ServiceContainer\SimpleServiceContainer->get(‘dev_tools.likel…’) #2 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/includes/amp-helper-functions.php(420): AmpProject\AmpWP\Services::get(‘dev_tools.likel…’) #3 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/includes/amp-helper-functions.php(474): {closure}() #4 /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugin in /chroot/home/a026d271/stluciatimes.com/html/wp-content/plugins/amp/src/Exception/InvalidService.php on line 57

If I do what you said: switch from Mobile mode to Mobile+AMP and back to Mobile (or back to AMP) and then clear the cache, the problem is resolved immediately.

Can anyone help with this?

femfem
Participant
#0

Hello,

The td mobile theme keeps changing back to the default mobile theme template. We have to purge cache to restore at intervals.

How do we resolve this??

dennisjpitocco
Participant
#0

An issue has cropped up recently following a Theme Update users attempting to log into our Site via our APP on Android Phones only. IOS Phones are Fine. And all users can login directly via desktop devices, so this issue limited to Android phones. We’ve checked with our App Developer and the App is working fine. Here is the issue, as described by one of our Users:

“I am having trouble getting around on your website using your APP on my Android Phone. When I try to get to the menu, I see: “Click here – to use so menu builder” When I click, it says login – I try to log in and get the message ” Sorry, you are not allowed to access this page.” Everything works well on my computer. I uninstalled the app. Ran a virus scan. Ran a cleanup app to clean caches and downloaded your app again with the same results. I am Android 9 on both devices.”

kibiribi
Participant
#0

When I enabled Smart sidebar – https://prnt.sc/vnirev
My custom footer layout was changed –
watch video – https://drive.google.com/file/d/1V-0WrX4OO_UuQOvejz4vTCZao2v5adBg/view?usp=sharing
Default footer works well – no layout problem https://prnt.sc/vnitz5

I tried to change footer template – situation the same – some shifting and size enlarge https://prnt.sc/vniuzg
Standalone footer page shows well https://prnt.sc/vniufn

Footer page in the full site layout – goes with changes.
Cache was cleared.
Access was sent to support.
Thanks for your time and consultations! 🙂

for a while I set default footer.

kibiribi
tagDiv Member

Small update:
When I changed: Appearance – Menu (items positions and added new elements https://prnt.sc/vnfznq ) this error was run for mobile version.

cure: Switch from Mobile mode to Mobile+AMP and back to Mobile – clear cache.
After that exception does not show.
https://prnt.sc/vng07z

kibiribi
Participant
#0

how to reproduce:
1. NewsPaper Updated = 10.3.8, AMP = 2.0.7
2. USE MOBILE THEME FOR: = Mobile
https://prnt.sc/vne824
3. Try to visit mobile page
You’ve got the following error:
——–
AmpProject\AmpWP\Exception\InvalidService thrown
The service ID “dev_tools.likely_culrprit_director” is not recognized and cannot be retrieved
——–
Screen – https://prnt.sc/vnequs
from another tool – https://prnt.sc/vndy8g

To avoid this problem:
1. Change USE MOBILE THEME FOR: = “Mobile + AMP” screen – https://prnt.sc/vne8tx
after that mobile page works well

After that I tried to change USE MOBILE THEME FOR: = “Mobile” Mobile pages worked.

Cache was cleared.
I’m not sure is it problem with site or AMP compatibility – just for your info.

What does it mean – I don’t know: “dev_tools.likely_culrprit_director”
🙂

Jose
Participant
#0

I am testing the mobile page creator. Specifically, I’m creating a template for the posts (single), for mobile version.

This template is very simple, to try to get the best results possible (to make it a quick load).

This is the composition for mobile (post) pages:

– Single Post Featured Image
– Page Title
– Single Post Content
– Single Post Share
– Breadcrumbs

It is a very simple basic configuration. I have activated this template for the category posts. You can see it in the image.

https://fotos.subefotos.com/33c7a1c5a60ee2f339e9de079d8dd282o.jpg

It is a test page, totally clean. It only has the theme and the theme plugins installed. In addition, WP super Cache is installed, following the recommendations.

It is a very simple and straightforward page, but it is slow.

https://fotos.subefotos.com/0fbcfa642d79347b7125c249f66ecc40o.jpg

Okay, now I’m going to try something else. I’m just going to activate the tagdiv mobile plugin and empty the cache.
Now, the same page is much faster:

https://fotos.subefotos.com/b566ccc3595318e6297155e6362a2a7do.jpg

Then…. What is the point of creating my own mobile pages, if they are slow? This doesn’t make sense, I don’t understand it.

We all know that Google increasingly values web loading speed. But with every Newspaper update, the speed gets worse.

Am I doing something wrong?

Should I consider looking for another theme faster?

jojo99
Participant
#0

my website was out of alignment and the theme (Newspaper) was not loading correctly. I was advised there was nothing wrong from my webhost’s end and it must my cache. After I looked at it some more, I realized that my theme was not fully active and all the related tagDiv plug in’s had been deactivated. I went in the re-added them and had to reset my customization manually etc. Now it has happened again. Are you able to tell me what is causing this to happen so I can prevent it?

lifein
Participant
#0

Hi,

I was using the Related article feature with the 1 row of related posts(3/5) option activated. Recently I changed it to show 2 rows but it doesn´t work. It´s always showing 1 row.

I refresh the cache deactivated the plugins, theme, etc. but nothing worked.

Please, can you take a look at this?

Thanks

Calin
tagDiv Staff

Hi,
This problem is usually from the cache plugins that doesn’t recognize that there are two themes, one for desktop and one for mobile version (mobile theme plugin).
If you are using the mobile theme plugin, please make sure that you are using a cache that can different the mobile version from desktop version, a tested cache plugin is WP Super cache, here is a guide with the settings that need to be made for this plugin -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!

Alin [tagDiv]
tagDiv Staff

Hi,

This seems to be a caching issue! Please clear all you caches and check again incognito.
Let us know how it goes and if the issue persist, please provide a link.

Thanks!

kirruse67
Participant
#0

I have imported a theme from the cloud I have configured it and cleared the cache and it still does not show. How can I solve it?

Bettina
tagDiv Staff

Hi,

This sounds like a browser cache issue!
Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can easily identify you.

Thank you!

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