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Hi,
Please make sure that you installed the theme as in our guide from here -> https://tagdiv.com/how-to-install-newspaper-theme/
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi,
Please make sure that the update was made conform to our documentation -> https://tagdiv.com/update-newspaper-theme/ if there are some problems using the option A please try the update manually (option B).
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi there,
We use cloud templates. When journalists choose to publish articles with featured videos, the display should be like that on mobiles: https://imgur.com/tCj4JLK
However, the display is like that: https://imgur.com/a/1OaAc9l
The embedded video from YouTube does not display correctly when using a real mobile.
We tried purging caches and deactivating plugins…
Edit: The test site is accessible here
Hi,
Please make sure that all theme plugins are activate -> https://i.imgur.com/m3zS0vQ.png
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins (except tagDiv plugins), also if you are using child theme, clear all cache and try again.
If the problem persist, please provide some screenshots and some more details.
Let me know the results!
Thank you
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you
Hello !
Please each of you open your topics on the forum.
@Bunon please make sure to clear your cache after changing the font in theme panel.
Thank you !
I have imported the Newspaper header from the cloud and it works fine.
However, on the phone it still shows the old imported logo. I have trie to clear the cache.
Any ideas to solve this? The site is http://www.indeksinvest.dk
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that you you re-save the permalinks -> http://prntscr.com/p8n6ep
Let me know the results!
Thank you
Hi
The cache problem is cleared.
The desktop logo is missing as I have removed it as I do not want the errors showing on my live site. When you are ready to take a look, you can add the logo which you can find on page one of my media.
An email was sent to you on Sunday at 9.11am with the details you require
Hi,
I have cleared the cache and the problem is still happening
Hi, Calin thank you for your response, i met all the requirements, please have a look:
Theme Config: https://imgur.com/MsloWW5
PHP ini config: https://imgur.com/ang4G5r
wordpress & plugins: https://imgur.com/iBaclbe
furthermore i have install only theme pack plugins OR theme recommended plugins.
after clearing all cache, same problem.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that you you re-save the permalinks -> http://prntscr.com/p8n6ep
Let me know the results!
Thank you
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
You are facing cache issues on your website. As you can see from the homepage your website is displaying the mobile theme: https://www.screencast.com/t/WrzUc7xBm
Please clear your cache and try again.
Thank you !
Hi,
I just checked the problem you mentioned but instead of that problem I see that you have the mobile theme on desktop -> https://i.imgur.com/zMdaoSw.jpg this is usually a cache problem.
Also is look that now the logo image is not find -> https://i.imgur.com/rFwrSy0.jpg
Make sure that you set an logo that is working, after that if there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look
Thank you!
Hello !
Please make sure that you have cleared your cache. Also if your host has cache you have to contact them and let them know that you are facing caching issues.
Thank you !
Hi there,
I’ve just upgraded to 10.3.3. (from 10.3.2.). It slightly confused the settings in the Panel, notably by disabling the Header Template and the Footer Template. Easy to fix (2 seconds).
However, my different templates for my posts are not displayed anymore in the panel. They are however present in the section “Cloud Templates” and were from PRO templates. It should work just fine! But why can’t I see them in my panel? It means that any new article is, by default, is the default Post template…
Thank you
Edit:
As a side note, I’ve tried disabling my cache, purging, and deactivating my different plugins. They are quite common though. In addition, all lights are green in the panel.
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins and amp, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hello !
Please provide a screenshot of your error.
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please provide a screenshot of your error.
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.
You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !
Also you can disable mobile theme on certain pages or posts by following this setting: 
Please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC
Also please make sure that you clear your cache!
Thank you !
