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Hello,
I pasted GTM head and body codes into the theme’s header.php as shown here: http://prntscr.com/r391xd.
Did it multiple times on other pages and everything worked just well.
My website is AfricaGaming.net.
When I go into preview mode (http://prntscr.com/r3947c), nothing happens on the website. No container at the bottom showing GTM is installed properly: http://prntscr.com/r394pq. Tried cleaning the cache, tried incognito, tried on Mac, tried on PC, not working.
I checked if things are working with Chrome add-on Google Tag Assistant. Nothing: http://prntscr.com/r395gr.
My hosting is with SiteGround, if that could mean something.
Please help!
I have the same issue here…
I tried to disable most plugins.
Cache cleared
WP Memory = 800MB/request
etc..
Server side issue?
Let’s hope monday will bring up solutions 🙂
Hello, I need help with bomile plugin please.
Desktop version is loading mobile plugin, and some times moble version is loading desktop version.
How can I fix this?
I´m using Varnish Cache.
http://prntscr.com/r2s5b5 (Mobile version on desktop).
Thanks
Hello,
Can you help me how to forward all mobile visitors to AMP site?
I tried to check AMP only.
http://prntscr.com/r2jat6
But, when I tried it I forwarded to Responsive Desktop theme.
I already clear the cache.
My site is this : https://bit.ly/321F9lx
My problem was in another plug-in. You have to deactivate all plugins and leave only the tagDiv plugins (including mobile and amp). Then restart the server (to remove cache from the server too). If possible, remove the wordpress cache folders (ftp).
Then, you have to activate them one by one, and try with the google amp tool, until you find the plugin that causes the error.
Cheers
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Also please check to see if you do not have some cache on your website or host, if you have, please clear the cache.
Hope this will help you!
Thank you!
Hi,
Please make sure that the WP Super cache is set as in our guide from here -> https://forum.tagdiv.com/background-introduction/ also make sure that you activate this option too -> https://i.imgur.com/p4odXD4.png
Thank you!
Hi,
For me this option is working normal, please provide some more details about this problem, and some screenshots, also make sure that this is not a plugin conflict, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Hope this will help you!
Thank you!
Hi,
Is look that you have set on the pointer-events: none; -> https://i.imgur.com/PvqZMO6.png this problem seems to be cause by some plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Hope this will help you!
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Hope this will help you!
Thank you!
I’ve cleared my cache both on my browser side and on my host side several times. You can see my site at https://staging1.midliferambler.com.
Thanks –
Hi
I am using WP Super cache as recommend by the theme but am finding that when I open my site on mobile, it is not updating unless I do a further refresh. It works okay on desktop, just not on my mobile
Is there a setting I need to alter to get the mobile site to update when its been changed, otherwise visitors will think the site has not been updated?
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
That usually happens because of your browser or host cache. Please make sure to clear your browser cache ( CTRL + SHIFT + R ) when you are on your website.
Also please provide a link to your website so we can take a look.
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi Vlad,
Thanks for the response. As you have pointed out and I have mentioned before there is no problem in the category pages but on home page. I have cleared cache and tried again. Nothing has changed; three big images are still missing on home page.
Best regards,
Hi,
Please make a quick test, deactivate all plugins except tagDiv Composer and tagDiv Cloud Library, clear all cache and check again to see if is display the right font.
If there is still a problem, please make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
When I access the Theme Panel and try to make changes, I get a continuous load once I select “Save Settings.” I have tried clearing cache settings, deactivating plugins, but the problem persists.
Hi,
So you have the Newspaper them v10.3 and WordPress 5.3.2
Are you experiencing such issues? In what circumstances do they happen? Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
If the problem persist, please make sure that you do not have a plugin conflict, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
make sure that you clear all cache, if the problem persist, please provide me a link where I can investigate this problem.
Thank you!
Hi,
Please try to save the element like this -> https://i.imgur.com/UfGzZUU.jpg, click on single post author element and set in space box for example 5 -> https://i.imgur.com/3zeXf3Z.png after that save the changes and clear all cache the results should be like this -> https://i.imgur.com/Ij5y5nx.png
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
This is how we see your search results on Mozilla Firefox: https://www.screencast.com/t/TeQ4IGcQOON
Please clear your cache and try again.
Thank you !
Hi,
What is the purpose of admin-ajax.php?td_theme_name=Newspaper&v=8.7.2 ? Our logs indicates that we get a lot of request to this url and affecting performance.
We are looking into caching it to speed up things but would like to double check the purpose of this url and its usage.
1- Can we cache this url ?
2- Can we disable access to this url ?
Thanks.
Hi,
In order to change the videos from homepage on city news demo you’ll need to edit the homepage with tagDiv Composer after that ake sure that you set the ids for videos as in our documentation from here -> https://forum.tagdiv.com/video-playlist-2/
get_post_datetime() usually this problem can be fixed bu uninstalling the tagDiv Cloud Library, delete it and reinstall it gain from Newspaper > Plugins.
Also the problem with the images is fixed in demo, I think that on our life demos is still the cache version.
Thank you!
