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I don’t run a cache plugin nor a CDN and I’ve completely cleared the caches on both Chrome and Firefox on my Mac many, many times and still nothing appears in that block. But if I load Firefox on my Linux box which has never accessed the site before, the block appears. The header appears to be cached somewhere but I don’t know where.
I just found that the header works on Mac Safari too, which I also never use and which has never accessed the site before now.
I even changed that ad link to another image and Chrome and Firefox on the Mac aren’t picking it up.
Hello tagDiv team,
Thank you for your great theme! I’m trying to make a new page using TD composer and on the left side, there are only three viewports to chose: Desktop, Landscape and Portrait. The 4th, Mobile, is missing there – but I can see ands edit it on other pages of the same Multisite installation. Mobile Theme was installed and deleted, cache deleted as well. I guess I’ve just forgot a checkbox anywhere but I can’t find that checkbox… May you help me please?
Kind regards,
Herwig
Before moving to TD Composer W3TC was the best caching solution for us. Page loads were 3 secs..and now we moved to wp super cache and page loads are around in 10 seconds. Mobile versions are started to load on desktop versions etc. Later we found out that A2 Hostings’s optimization infrastructure does not support WP supercache. So we are at impasse
Our hosting does not support wp supercache and our theme does not support W3TC or others.
There are some people using wp recket and I wonder if it works out for newspaper theme. From time to time, I regret moving to TD composer but it is way better than wp bakery. Any suggestion will help. Thanks
Hello @pratiek
Are you using wp rocket? how does your site perform? We had to move to wp supercache and cloudflare together and our site having the same issues with mobile version on the desktop etc…
Thanks
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
First please make sure that the tagDiv Cloud Library is activate and you have the templates in your cloud templates.
-> https://i.imgur.com/sdRafCJ.png
-> https://i.imgur.com/9PECsQ1.png
or if the template is set, on post for example -> https://i.imgur.com/m4I0nNo.jpg
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots.
Thank you!
Hello !
Please make sure to uninstall your plugins and re-install them manually as you can see in our tutorial: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
If you uninstall them there should be no problem. And if the problem still persists please try uploading them via FTP.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
I’ve made some test and for me the box and pull quote and those are working normally -> http://prntscr.com/oiskgy -> http://prntscr.com/oisl1d just make sure that you do not have a single post template, because then you should edit the single post template for change the pull quote.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Thank you!
Hello !
That issue can be your browser cache. As you can see on our side your page looks fine: https://www.screencast.com/t/Z99pJxjnB5h
Please try accesing your page from different pc and see it the problem is still there.
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
I have checked your website and the Header Ad seems to be there as you can see here -> https://www.screencast.com/t/fJW9Dhj8Th Clear all the caches, purge CDN file and check the results.
Thank you!
Hi,
Usually this problem appears when is a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hope this will help you!
Thank you!
Hello Catalin,
I added your code in the Newspaper theme dashboard as your example shows.
I still get a white flash when I return to Home from any page. Plus the blue tab still shows up momentarily.
I don’t understand your comment,”you have set up another main menu background for that section’??
Another one? I have set only a color background and an image background in the theme dashboard. The color background was an attempt to avoid the white flash between the loading of the image background.
How do I set up the background so it is pre-loaded and cached and doesn’t reload at each page view?
Why is the blue tab appearing on the top menu?
Lon
Hi,
Please try firs the update on a test install -> https://tagdiv.com/update-newspaper-theme/
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using child theme, please set the child theme from the Newspaper v9.7.4 package, only this will work properly with the theme.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Let me know the results!
Hi,
This seems to be a caching problem from what you have described me but also, it seems to be strange because the settings will return to the initial setting. Please try to clear all the caches, purge CDN files and also, ensure that your WP Super Cache plugin is set up according to our documentation from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ If the problem persists, please let us know and send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at this section. Provide there the link of this topic so we can quickly identify you.
Thank you!
I clear cache by super cache WP already. still has this problem.
Hi,
The font awesome icons should be show in there -> http://prntscr.com/oierwp
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Thank you!
Hi,
I have checked your screenshots and your website and I saw that you are using some untested plugins which might break the theme functionality. Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after you have followed these steps, please let us know.
Thank you!
Hi,
I have checked your screenshots and your website and I saw that you are using some untested plugins which might break the theme functionality. Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after you have followed these steps, please let us know.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Please provide me a link where i can check those problems, in this way I will be able to help you!
Thank you for your understanding!
Hi,
I checked the search buttons and for me are showing properly -> http://prntscr.com/oidy8s -> http://prntscr.com/oidyor
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again;
If there is still a problem, please provide me a link where I can inspect those share buttons and some more details.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again; also make sure that you do not have that second hompage indexed by Google on a different permalink from your website.
If there is still a problem, please provide me a link and some more details how to can see/check those two homepages, in this way I will be able to provide you a better answer.
Thank you for your understanding!
