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Hi,
Please provide your website URL so I can take a closer look over that section. Ensure that you have correctly installed the theme via FTP way, remove all fo untested plugins, clear all the caches and check the results.
Thank you!
Hi,
Please make sure that you have the last version of Newspaper theme v9.7.2 and all theme requirements are set as in our documentation.
Also please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Hi,
Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, I saw that you have some AMP-Custom injected by your untested plugins which cause these errors. Please check here -> https://www.screencast.com/t/GANw31SS Note that the general rule for AMP is that CSS should not be greater than 50 KB to works as expected. Otherwise, will be loaded another CSS and that’s why you do not bring well results. Also, check the background section to be correctly set up from here -> https://www.screencast.com/t/0KhHRxVV06T Also, you can provide a screenshot with this section so I can see how this section was set up.
Hope this helps and let us know how it goes!
Thank you!
Hi,
Please make sure that you made the settings for AMP as in our documentation -> https://tagdiv.com/amp-newspaper-theme/
Also please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If the problem is still there, please provide me a link were I can inspect this problem, in this way I will be able to provide you a better answer.
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that after you made those settings you clear all cache and try again.
Thank you!
Hello !
This happens because you have in settings > discussion check the box for automatically closed comments after a set numbers of days -> https://www.screencast.com/t/96CzDYJIrl please uncheck the box and save the settings, after that clear all cache and see if there is still a problem ( the “Comments are closed” text should disappear and comments will open again ).
Thank you!
Just wanted to share this article on how to speed up Newspaper: https://www.thenerdystudent.com/2019/05/newspaper-speed/
Using WP Super Cache, Autoptimize, Cloudflare, and .htaccess and functions.php edits.
Hopefully you find it useful!
Hi,
This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Also please check the settings for background ( color and image ), this is make the content to be boxed -> https://forum.tagdiv.com/background-introduction/
Thank you!
Hi,
In the most cases this is a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Hi,
You get these errors because your post/page is not amp, you have some conflicts, please make sure that you do not have any plugin conflict, please deactivate all non theme plugins and API, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Also please make sure that you set the amp like in our documentation -> https://tagdiv.com/amp-newspaper-theme/
Thank you!
Hi,
First of all, please notice that the Redirection plugin and W3Total Cache were not tested with the theme and also, we cannot say for sure if it will work or not as expected with the theme, sorry!try to re-save the permalinks and check how it works! Also, you need to check the following topic from here -> https://kinsta.com/blog/error-404-not-found/ where you can see how the 404 error can be resolved.
Hope this helps!
Thank you!
Hello !
You should be able to see the changes in the post pages, also make sure that you clear your cache:
Before: https://www.screencast.com/t/FEjHRXRSzpZi
After: https://www.screencast.com/t/7slszcB3k
https://www.screencast.com/t/voVpcW1i
Thank you !
Hi,
Is look that you have some error in console that provide those problems, please deactivate all non theme plugins, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
That is happen because the first time is load the code from theme, only after that the code from custom css, what you can do is to set the code for links in header to by load first, in order to do that you need to insert the code between those tags <style></style> and set the code in Analytics/Js codes -> https://www.screencast.com/t/s28KJNbAJk please make sure that you clear all cache after you set the code.
Thank you!
Hi,
The code that was provide to you should work, just make sure that you set it in theme panel>Custom code>Custom css -> https://www.screencast.com/t/voVMe6PyQM and make sure that you clear all cache after you save the settings in theme panel.
Thank you!
I’m having the following problem:
I’m using the Redirection plugin + W3Total cache plugin + Cloudflare. I recently found out that there’s an issue with the status headers of the 404 urls.
For example, after cleaning of all plugin caches and the Cloudflare cache, and testing an already removed url with a redirect checker, the first check shows always 404 and the second, incl. all next checks – 200 OK is returned. It’s the same with each 404s. I tested numerous times.
A better description of my issue by another person in the past:
“[caching plugin] is disabled. I visit a known bad link on my site (https://example.com/xyzz/) and receive a 404 error page. I can verify in Chrome’s Inspector and/or Firebug that the “404 Not Found” status is being properly served in the HTTP headers. An online redirect checkers shows a proper 404 status.
I turn [caching plugin] on and visit the same URL. On the initial visit I am served a cached page (verified by the debugging comments inserted by the plugin at the bottom of the HTML source) with the proper “404 Not Found” status in the HTTP header.
If I visit the page again (https://example.com/xyzz/), I’m served the same cached page from #2 above displaying the “404 – Page Not Found” error to the user, but with a “200 OK” status in the HTTP header.
If I turn [caching plugin] off and visit the page again, I am again being served an uncached page with the correct “404 Not Found” status in the HTTP header.
Any idea what might be going on here? This is seems to be causing some an issue where Google Bot is attempting to index some non-existent pages because its seeing the “200 OK” HTTP header instead of the proper 404.”
W3Total settings can be seen here: https://imgur.com/MHhW7G8
Cloudflare settings:
Caching Level: No query string
Browser Cache Expiration: Respect existing headers
Wordpress, Redirection plugin, W3Total cache plugin – all updated to the latest version. Newspaper version: 9.5
Hello !
This is most likely a plugin conflict. Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Hi,
It seems that your PHP memory is exhausted and that’s why the theme is not working well. Please check the system status parameters and increase all of them according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches, purge CDN files and check the results.
Hope this helps and let us know how it goes!
Thank you!
Hi,
I have checked your website URL and it seems to be a conflicting plugin. Please disable all of the untested plugins, clear all the caches, purgE CND files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access.
Thank you!
Hi Fanpula,
Unfortunately, I cannot access your website so I can find the source of your problem. Make sure if you have correctly installed the theme via FTP way according to our documentation. The first step for WordPress debugging, please remove all of the untested plugins, clear all the caches, purge CDN files and check the results.
Thank you!
Hello !
This is most likely a plugin conflict. Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello,
I am having problem with my website. I have increased all my settings like memory, etc on the PHP. I unplugged every plugin, I have even removed the theme and uploaded it back onto my site.
I keep running into the issue where when I try to go to the theme panel to customize my website it just times out and keeps spinning and never saves.
I am on day 2 of this being an issue and still not able to resolve the issue.
1) Although I updated on the settings, when looking at the system status, it still shows yellow for WP Memory Limit even though I updated it to 256mb. Why would this not be updating? I flushed my cache already.
2) I know it states to make the following false, but I noticed this on the backend, would this possible help this issue I am running into with the theme panel?
Advanced caching plugin. Inactive: Requires define(‘WP_CACHE’, true); in wp-config.php file.
Any insight or assistance would be great.
Hi we have recently updated the newsmag theme to the latest version installed the mobile theme and amp plugin. But the amp is not working? If you visit https://scaffmag/?amp it just times out. We use cloudflare but use the suggested caching plugin wp super cache. Is there some setting I need to implement??
Any help would be greatly appreciated thanks.
