Search Results for 'cache'

Hi,

This layout was show on desktop not on mobile -> https://www.screencast.com/t/ZLrVojOs9 I usually this happen form some cache plugins.

I check your flex from header, but for me is not appear that black element -> https://www.screencast.com/t/KHZnoseE

Thank you for your understanding!

Hi,

Providing you a custom code in order to make the SSL Cache which WP rocket to work properly needs time and a time to investigate the problems, so this mining that this requirement is a custom work for the moment that those plugins was not tested with our theme, and we can not provide for the moment a custom work, sorry!

Thank you for your understanding!

Hi,

For the beginning, please ensure that you are using the latest version of the theme installed via FTP way, update all of the required plugins, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there and if you still can not use TD Composer, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you can provide more details about this problem, with some useful screens and CPanel access for more further investigations.

Thanks for your understnading!

Hi,

Please make sure that you do not have some plugins that are in conflict with the theme, please deactivate all non theme plugins and clear all cache; also please check if you have any custom css set in theme.

Thank you.

Hi,

This problem is happen form a plugin, usually cache plugin, if you are not using WP Super Cache , please deactivate the plugin, install the recommend one ( https://www.screencast.com/t/EIRBhRXv ) ,clear all cache and see if this is happen again.
If the problem is still there please deactivate all non theme plugins and clear all cache and try again.
We recommend to use only the wpbakery plugin provide with our theme, because this version is tested and is working properly.

Thank you for your understanding!

Hi,

Google Page Speed Insight seems to change the layout and is not always reliable.

The WP rocket plugin wasn’t tested be us with our theme so we can not provide support for untested plugin, here is the list with tested plugin -> https://www.screencast.com/t/EIRBhRXv also if that SSL Cache make that error you can try to find other plugins that maybe do not make conflicts with our theme.

I’m sure that there is no theme that can work with all plugins that exist without have any conflicts; and you can not test all of theme and provide support for each in part, that’s way all theme have a list with tested plugins -> https://www.screencast.com/t/EIRBhRXv

Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit our requirements.

Thank you for your understanding!

Hi,

Please desirable the view count and and comment count from Newspaper>Theme panel>Post settings>Post and Custom Post Type -> https://www.screencast.com/t/l3ZSllC89f8 -> https://www.screencast.com/t/fhqlL2eNFVoS
After that clear all cache and those will be hide for posts.

Thank you!

Hi,

Please make sure that you clear all cache after you make the post update.
Also please try with other browsers too, or in incognito mode, see if there are the same results.

Thank you.

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, clear all cache, and try again.
If there is still a problem please provide some more details and some screenshots.

Thank you!

Hi,

Please try to regenerate your images after you have made these changes, using the Regenerate Thumbnails or Force Regenerate, clear all the caches, purge CDN files and check the results. Also, please provide your website URL so I can take a closer look at your Big Grid element. You can check here -> https://wordpress.org/plugins/force-regenerate-thumbnails/

Thanks for your understanding!

Hi,

First please make sure that there is not a plugin conflict, please deactivate all non theme plugins and clear all cache, after you do that try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

I have checked your source page and I saw that you are using some untested plugins which are not tested with the theme, sorry! You can see here -> https://www.screencast.com/t/aR4WV8c3j For the beginning, please try to disable all of them, make sure if you are using the latest version of the theme and the required plugins, clear all the caches, purge CDN files, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.

Thanks.

Hi,

Is possible to be a plugin conflict, please deactivate all non theme plugins, please make sure that you clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hi,

I have checked your website and I saw that your Footer is distorted, sorry! Also, I check your console and I saw that you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please try to disable all of them, make sure if you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, if the problem is still there, please try to switch to a default theme and check if the footer is okay. If not and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.

Thank for your understanding!

Hi,

It seems to be strange because these options should have to be added above the Tools section. For the beginning, please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If no good results, try to switch the theme to a default one and check the behavior. Also, if the problem persists, please send us a mail at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

This is usually a plugin conflict, please deactivate all non theme plugins, clear all cache and try again.
Also please make sure that you set the Cloudflare (CDN) like in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/

Also I see that you have some errors in console, is very possible that those errors to make this problem -> https://www.screencast.com/t/0RBOmZCjm83

Thank you!

You should follow our useful guide in that case from here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/

Thanks for your understanding!

Hi,

Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, make sure if you are using a greater PHP version, like 7.1 minimum. Clear all the caches, purge CND files and check the results.

Thanks for your understanding!