Search Results for 'cache'

Hello,

We have seen plugins disable theme options before so please disable all other plugins besides the tagdiv composer and clear cache afterwards. Let us know if the issue is still there.

Thank you!

Hi,

@Chris The Newspaper theme supports PHP versions up to 7.2 since update 8.7
– https://www.screencast.com/t/AeJXPT1u
So there should be no problem using the theme and theme plugins with the version you intend to. Be sure to use theme version 8.7 or newer with that PHP version. Clear all caches, CDN as well if used, also browser caches could create visual problems.

The theme requirements are mentioned here, check if the system status is configured correctly
– https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Hello Emilie,

Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you should provide CPanel access to any further investigations. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello yashdeepsahni,

Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer or TD Composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello I-rover,

I have inspected your website and I saw that your sidebar goes down and also, you have some errors and warnings through your console. Please remove all of your untested plugins, clear all the caches and check the results -> https://www.screencast.com/t/YLtQald7

Thanks for your understanding!

Hello,

Please check again: https://www.screencast.com/t/PgV3k2vZoekm
You probably did not clear the cache after updating your theme.
If you still get 500 errors, please use this guide:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Thank you!

Hello,

Yoast is a tested and recommended plugin to use with our theme so chances are it is another plugin that conflicts with yoast that causes the issue.
Please disable all plugins except the page builder and yoast, clear cache and reset cdn files if you use it. Then check again to see if the issue is still there.

Thank you!

Hello cc,

Do you have cleared all the caches after you have disabled that option from the panel? Check the results and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Liz Painter,

For the beginning, you should remove all of your untested plugins, leave just to active only the required plugins which come bundled with the theme core files and check the results. Regarding on CDN, you can read here -> https://wpexplorer-themes.com/total/docs/clear-site-cache/ about this case.

Thanks for your understanding!

Hello moose85,

Try to resave your permalinks and check the results. Clear all the caches and see the results.

Thanks.

Hello aidatimar,

I suggest you make a new clean install to another sub-domain for testing, clear all the caches and check the results. Also, ensure that your system status parameters are correctly set up according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello ashishkumarsr,

Ensure that you are using the latest version of the theme installed via FTP way and also, the latest version of WordPress. Clear all the caches and check the results. All of these options should be there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Actually I have not seen these warnings before, why would they assume this is a known issue of the theme is beyond me. Those warnings could be caused if you used letters or other characters in the theme excerpt fields
– https://www.screencast.com/t/3RUeGG68LQ
Please check all the modules and see if that is the case. If you used the tagDiv composer which also provides the excerpt fields for modules, check them as well in your pages
– https://www.screencast.com/t/BlZLoLB9D9r

In terms of loading speed, there are many topics and guides that you read and optimize your website. Some of them here
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
We also recommend this Cloudflare configuration
– https://forum.tagdiv.com/cloudflare-cdn/

Of course the speed is also affected by plugins, server, and other aspects. You will have to analyze them and optimize the website for a better result.

Thanks

Hello kodyazar,

Try to change the Twitter id to another one, clear all the caches and check the results. Should work.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello toimitus,

Please update the theme to the latest version of it (NP 8.7.5), remove all of the untested plugins, clear all the caches and check the results.

Thanks for the message!

Hello mountainjourney,

Try to remove all of the untested plugins because I saw that you are using something like this, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Liz Painter,

I have inspected your console and I saw that you are some errors through it -> https://www.screencast.com/t/USpe4cruZfZ and also, I saw that you are using some untested plugins which can cause this -> https://www.screencast.com/t/cfQl3vslz Please try to disable all of this, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

The search icon is not supposed to be below the menu. If you recently updated from an older version, please clear all caching you have, as well as CDN if used (purge cache).

Also try to click on save settings in the theme panel and check if this solves the problem. Let us know.

Thanks