Search Results for 'cache'

Hello Sportguide,

We recommend doing a new clean install from scratch via FTP way with the latest theme version. Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Hope this helps!

Thanks for the message!

Hello Faith,

Make sure that you have downloaded the latest theme packet from Theme Forest and also, ensure that theme has been installed via FTP way because this is the surest method in this case -> https://forum.tagdiv.com/install-via-ftp/. The theme has been fully tested and we do not have encountered this kind of issue. Try to make a new clean install from scratch, clear all the caches and check the results.

Hope this helps!

Thanks for the message!

Hello osamamubiden,

Make sure that your system status is correctly increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results.

Thanks for the message!

Hello sukola,

Make sure that you are using the latest version of Child Theme from the Theme packet. Also, it seems that’s a mini bug with it. So, you should replace the multi-purpose plugin with this new plugin from here -> http://cdn.tagdiv.com/wp-content/uploads/2017/12/td-multi-purpose.zip Clear all the caches and check the results.

Thanks for the message!

Hello Richard Mulvihill,

If you will check our demo preview, the title URL for the Pinterest should look like this -> https://www.screencast.com/t/nqABGU624o1f Unfortunately, the theme does not have any control over this. Try to use Seo Yoast plugin to manage this and also, if you are using some untested plugins, try to disable all of these, clear all the caches and check the results.

Thanks for the message!

Hello,

By default this should not happen as a demo only changes the front-end of the site, not the back-end.

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello all,

Try to make a new clean install from scratch via FTP way, clear all the caches and all of the untested plugins, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

It seems to be a mini bug. TO fix it, you should save your theme panel settings from here -> https://www.screencast.com/t/YD13zo7N simply tap the Save Settings and then clear all the caches and check the results.

Thanks for the message!

Hello anna-2,

Make sure that you are using the latest theme version installed via FTP way, clear all the caches, purge CDN files if you are using the CDN system, clear all the caches and check the results. If the problem is still there, provide your website URL so I will be able to investigate it closer.

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder and the multi-purpose plugin, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello bragavieirabraga,

Notice that the theme does not have any such an option that allows you to change the block (header) template for entire the theme, sorry! You can change it for each block from the panel, like this -> https://www.screencast.com/t/PuyvLqzANvN Clear all the caches and check the results.

Thanks for the message!

Hi tehnic,

I have inspected your website and I saw that you are using the big grid slide on the stretch row and this element has not been designed to be used in that mode. Use it on normal row, clear all the caches and check the results.

Thanks for the message!

Hello,

I have inspected your website on my phone and the ads seem to work as expected. Do you are using the Ad Block? Turn off it, clear all the caches and check the results.
-> https://www.screencast.com/t/DatNNYgm2

Thanks for the message!

Hello dkumar,

I have inspected your website and I did not saw any problems with your menu. It seems to work as expected, as you can see here -> https://www.screencast.com/t/aYaxmDlm2 Try to clear all the caches, browser caches and check the results. Also, if you are using the CDN system, purge all the CDN files and check again the results.

Thanks for the message!

Hello,

I tested this functionality now but it works as expected. Please clear all your caching solutions and the browser cache as well.

Thank you!

Hello,

Please reinstall your theme using this guide https://forum.tagdiv.com/install-via-ftp/
And test without any plugins. Disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello ronnie,

It seems to be strange what happened on your website after the new update, sorry! Make sure that you have correctly made the theme update via FTP way, clear all the caches and also, if you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme and rule out any conflicting plugins. If the problem is still there, you should provide your website URL so we can take a closer look at it. Also, provide some useful screenshots with the problem.

Thanks for the message!

Hi,

Please try and clear all caching, including the browser cache. It could be a caching issue, try testing on a different browser as well. Please let us know if this fixes your issue.

Thanks