Search Results for 'cdn'

That is not caused by theme, it is caused by caching. Theme does not have caching. Please clear all caches installed (cache plugins, caches provided by hosting, CDN if used) and check the results.

Hello Sasinipa,

First of all, please make sure that you are using the latest version of the theme installed via FTP way and if we do not suggest installing it. Also, if you are using some untested plugins, please remove all of these because might occurs a lot of interferences in the theme between untested plugins and main theme, purge all CDN files if you are using the CDN system, clear all the caches and check the results. Please notice that if our theme has been right installed you should not have any kind of issues, sorry! until now, we do not have any bad records in this case, sorry!

Thanks for your understanding!

Hello,

Please update again as there is another version out now. Please also update the theme plugins. Then clear all caching including browser cache, cache plugin and cdn server.

Thank you!

Hello,

The header menu colors can be changed from Theme panel. Try it again when you ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/, clear all the caches, purge all CDN files and see the results.

Thanks for the message!

Hello alisamig,

You can have https and use the theme properly but you need the right configuration.
Please use these settings for Cloudflare:
https://forum.tagdiv.com/cloudflare-cdn/
and use these guides for proper SSL integration:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

Thank you!

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello stax,

Please refer to the following topic from here -> https://forum.tagdiv.com/topic/social-counter-47/
Regarding the second question, please clear all of your caches, browser caches and purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello,

This could be a browser cache issue if only one browser sees the issue. Please clear your firefox browser cache.
Also please try to test without any plugins. Disable all plugins except the page builder, clear cache and reset cdn files.

Thank you!

@svharishtech They seem to be displayed properly on Firefox at the moment
– https://www.screencast.com/t/3yk41ktK7Pjm
– https://www.screencast.com/t/uHmGuzSI

@dcarrero On this website there is no issue anymore
– https://www.screencast.com/t/9uYNq7jsywj
On the other website there are still styles missing, the socials are missing the theme design, it is not applied. Please try again, clear all caches and clear CDN files. It is most likely a caching issue.

Hello,

This usually happens because of ssl implementation not done properly. Please change the site url and home url to https if you have ssl enabled.
Also please make sure you do not use any untested plugins. Disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

We have not encountered this issue before. We cannot recreate it on our end.
Please try to disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Indeed there seems to be an issue with the social counter in the current version of the theme. You can try to use the old version of the social counter for the moment until the next update. You can download it here: http://cdn.tagdiv.com/wp-content/uploads/2018/02/td-social-counter.zip

Thank you and sorry for the inconvenience!

Hello gabibeck,

I suggest you make a new clean install from scratch to another sub-domain for testing, without any untested plugins, clear all the caches, purge CDN files if you are using something like this and check the results.

Thanks for the message!

Hello benjaone1,

Please keep in mind that I have checked this option on my website and it seems to work as expected, without any problems. Most likely, this problem happens due to a bad theme installing or because of that, you are using some untested plugins which can break this functionality. Try to make a new clean install, remove all of the untested plugins, clear all the caches, purge all CDN files and check the results.

Thanks for your understanding!

Hi,

There should not be any errors, please try again and reinstall the theme (by FTP is recommended) delete old theme and paste new one
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Make backups to be safe before updating the theme.
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used. Check if there still are errors, let us know the results after trying this.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This issue is a caching issue as we have encountered it before. I cannot see it on your site now though so maybe it got fixed in the meantime. If not, please check from a different browser and clear all caching including cdn server. Please only use wp super cache though.

Thank you!

Hello,

I have te4sted on my site and the Smart list images seem to work as expected on AMP version, without any problem regarding on crop images, sorry! Also, I see on your website that your images are cropped incorrectly as you can see here -> https://www.screencast.com/t/cwhsl59P4oyf It seems to be some custom code injected on your site which caused this error, sorry! Please try to make a new clean install from scratch via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches, purge all CDN files and check the results.

Thanks for your understanding!

Hello Azizm59,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. All the menus can be created from WordPress, Menus section from here -> https://www.screencast.com/t/rHy1J7RDeIvc Also, make sure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/, remove all of the untested plugins, purge CDN files and check the results. You can provide some useful screenshots with the problem if this will persists to be there.

Thanks for your understanding!