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Hi guys, sorry if this has already been discussed but couldn’t find anything.
Our site thecarexpert.co.uk is registered on Google News and we are starting to draw reasonable traffic from it. However, our results always showed up with either no image or someone else’s image attached to our story.
We tracked the issue to the CDN – when images where routed via a CDN (we have used KeyCDN and Jetpack’s Photon), the images would not display. When we switch off the CDN, the images display correctly in Google News.
I would obviously like to run all of our images via CDN for site performance, but not having a thumbnail hurts our Google News rankings and clickthroughs.
Can you suggest where I should look to try and sort this?
Many thanks,
stuart
Hello rahulagg25,
It is strange…try to clear all your caches and purge CDN files if you are using the CDN system and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.
Thanks for the message!
Hello ironsea,
It seems to be a problem with your link for your image on tablet, as you can see here -> http://screencast.com/t/qn3aRYGULkL and for mobile and desktop version the link is right, as you can see here -> http://screencast.com/t/ObDxa3ME I do not know why the image link for tablet is wrong generated, as you can see here -> http://screencast.com/t/VW2pcmcCYtOu Please try to change the link to your image with another, clear all your caches, purge CDN files if you are using the CDN system and check again. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for the message!
If you have trouble navigating in the theme docs here on the forum to the tutorials, here is link to my thread on optimization which can help you with some cool things for the functions.php file, such as removing query strings, emojis, etc. — easier to start on last couple of pages, frankly, than oldest pages — unless you want to
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
as one example
function remove_cssjs_ver( $src ) {
if( strpos( $src, '?ver=' ) )
$src = remove_query_arg( 'ver', $src );
return $src;
}
add_filter( 'style_loader_src', 'remove_cssjs_ver', 10, 2 );
add_filter( 'script_loader_src', 'remove_cssjs_ver', 10, 2 );
this won’t help probably with anything loaded off your CDN if they insert versioning for “cache busting” … where versioning is intentional to force re-cache when changed.
So, you need to figure out settings for your cdn/caching setup, as well as something like the above for WordPress generated elements.
Again – neither is theme related, but hopefully this will help in some way.
That is not part of theme…. it’s inherent to how wordpress works.
Plenty of tutorials online for how to optimize your site.
For my examples of how to remove the query strings see my long winded thread in the theme docks > DIY / Tutorials > best of forums …
Basically you need to add a couple of lines to your functions.php file to remove “query strings” from your WordPress head/META data.
Also, if you’re using caching/CDN, most of the settings related to caching are in your caching/CDN setup and not the theme!
Good luck!
In my Widgetised Sidebar, how do I change the background color of the search button and of the Headers (e.g. Categories) ?
Thanks, Richard
They don’t do that, unfortunately.
There should be new theme update very soon, this month!
Best bet is to make sure you resave permalinks, clear transients with wp-optimize, and reset any/all caching/CDN you might be using.
That usually fixes any major update gremlins.
Hello Mohammedmajed,
I have inspected your website on mobile mode and the theme seems to work as properly. Also, I have noticed that you are using some untested plugins with the theme which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, try to make a new clean install via FTP, purge all CDN files and check again. Also, if you will have any others issues, please provide some useful screenshots so I can identify the problem.
Thanks for the message!
Hello zugre,
Please keep in mind that this option is a general one, for entire website (mobile, tablet, desktop). Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. I have tested on my site and everything seems to work as properly.
Thanks for the message!
Hello khan_7,
It is possible to be a CDN problem. Try to clear all your caches, purge CDN files if you are using the CDN system and if you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Thanks.
Make sure you properly install theme. Clear all caches, or turn them off, disable any CDN setup. Remove any caching elements from your .htaccess file.
Check your htaccess file and wo-config.php file for any oddities breaking CSS loading.
Make sure you’re using modern web browser, not dead one like Safari for Windows, or IE8, etc.
If your site is mixed http/https, make sure you have that fixed to ONLY load via https and not both.
Make sure your domain resolves properly to either www or no www and not both.
Make sure WordPress works properly with default theme first.
Hello, Please try one more thing:
disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Then test again and see if the translation work.
Thank you!
Hello,
I don’t think there is a bug in the theme but rather a plugin conflict or a config issue.
Please increase your system status parameters as follows: https://forum.tagdiv.com/system-status-parameters-guide/
Then test again. If the issue is still there please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This is usually a caching issue as the mobuile theme is affected by cache. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ as for a cdn: https://forum.tagdiv.com/cloudflare-cdn/
I have tested the translation on my end but the mobile theme gets translated properly
Please also make sure you do not have any extra caching coming from the host.
Thank you!
Hello,
The theme does not show double images except when you add the featured image and insert it in the post content as well. Please do not insert the featured image in the post content, but only in the featured image spot as shown here: https://forum.tagdiv.com/featured-image/
If you do not add the featured image inside the post content as well, and it shows up double This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please try one more test.
Disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then switch to the main theme (not child) and test the password protected page again.
If you still encounter issues please let us know.
Thank you!
Hi,
Well the option should be there in 7.5 as well. Here is an example from our end: http://screencast.com/t/6pxHIHVXgVd
Make sure you have the theme options available from the screen options: http://screencast.com/t/aIKqWcRopp
If the option still does not show up, you can try to disbale all plugins except visual composer, clear cache and reset cdn files. We have seen plugins and other issues prevent theme options from showing up. The mega-menu option for one.
I hope this helps.
Thank you!
Hello,
Sorry but I cannot access your site: http://screencast.com/t/FeaC4ZXte
Please let us know when we can access the site and see the error.
Until then you can try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
It’s no theme bug as we do not get this error.
It’s probably a plugin that is not compatible with the new version of WP .
please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
I suggest reinstalling the theme using ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/ and then testing without plugins: please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
We only recommend wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and if you want to use cdn: https://forum.tagdiv.com/cloudflare-cdn/
You have to click on register separately as they are 2 elements on mobile. On desktop they are the same link but they are separate on mobile: http://screencast.com/t/Cy3VVSUC4u1P
Thank you!
Hello,
Please disable all plugins except visual composer,clear cache and reset cdn files. Then try to load a translation again and check if the email message is translated.
Let us know how it goes.
Thank you!
Hello,
Please make all of these tests without plugins. Plugins are the number one reason the theme functionality is affected. Please disable all plugins and only leave visual composer active. Then clear all caching from the cache plugin (we only recommend wp super cache), from the cdn server and from the host if there is any hosting related cache.
Then after all this test if you can save anything in the theme panel, check if you can disable the ads or add other ads, check if the social icons can be deactivated: http://screencast.com/t/5r8ZPkZdCbV
If you use a child theme, that can also cause issues if it’s not been updated.
If you still have trouble please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
Hello,
I tested the password protect on my end but it works fine with the new version of WP so the theme is not the cause here.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This probably happens because of the modifications made to the menu or a plugin css conflict. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there please provide a link to your site so i can inspect the menu.
Thank you!
