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Hi
I’ve checked a few posts from your site an both mobile and desktop devices and the featured image is properly displayed: http://screencast.com/t/TVqrFaVP0vv – http://screencast.com/t/7CEwDwTTt4K If yous till have this issue try to clear all caches, purge the cdn files if you’re using then test the site again.
If the problem persist please provide a link where we can inspect it closer and we will get back to you as soon as possible.
Thanks!
Hi
I’ve checked your site and mobile menu works fine now: http://screencast.com/t/t4opXnZLHmQN If you still have this issue try to clear all caches, purge the cdn files if you’re using then test the site again.
Let us know ho it goes.
Thanks!
Hi Nairolf,
Did you use fresh DB or imported? For my server as soon as we view second page, it takes more than 10 seconds with only 50 visitors on site. as soon as i hit 100 the site dies even with high CPU hardware spec. I’ve done all the optmization required and using Akamai CDN system to ensure the speed, But yet i’m getting the error i shared.
Any idea Catalin?
Hello barnisayz,
There was a conflict between mobile theme plugin and SEO By Yoast. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.
Let us know ho it goes.
Thanks for the message!
Hello,
This type of errors is usually caused by a javascript error. This in most cases is a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test again.
If this does not fix it, then please also check for any js optimization or custom code added in the child theme that can cause problems with our theme. Try to get the theme as close to the original as possible regarding customization (through code. theme panel settings do not count except for the custom code boxes)
Thank you!
Hello,
The sticky sidebar does work on infinite scroll if you implement it correctly. Here is an example: http://demo.tagdiv.com/newspaper/homepage-infinite-scroll/ Even without the load more button, the sticky sidebar will work as expected. Please use this guide to implement it on pages: https://forum.tagdiv.com/smart-sidebar-2/
The smart sidebar will also not work if you have a plugin conflict affecting the theme js. Please also try to disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!
Hi,
You can also disable all plugins except visual composer, clear cache and reset cdn files in order to make sure there is no plugin conflict affecting the images.
Thank you!
Hi,
There was a conflict between mobile theme plugin and SEO By Yoast. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.
Let us know ho it goes.
Thanks!
Hi
Please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/install-via-ftp/ , also try to deactivate all plugins except Visual Composer, clear all caches, purge the cdn files if you’re using then test the site again.
Let us know ho it goes.
Thanks!
Hello,
The social counter do not counter even after following these steps :
1. Please make sure the theme and the plugin are up to date. Update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
And then update the social counter plugin by disabling your current one and deleting files from the plugins section of wp. Then install the social counter version that comes with the latest theme version from here:
http://screencast.com/t/02bf4YOZznC
2. After everything is up to date, you need to follow this guide very carefully: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
3. After you set everything according to the guide, please clear all caches and reset cdn files if you use it. Also allow it a bit of time as it;s not a live count and is affected by cachee.
I sent a mail with my informations
Hello,
Please remove your custom css added on the header that makes it 80 px. That is where the empty space comes from. http://screencast.com/t/oI6V3RaQpXc
If you did not add any custom css then please disable all plugins except visual composer, clear cache and reset cdn files. Then test again.
Thank you!
Hello,
You seem to have lots of errors in your browser console. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test again. This is most likely a plugin conflict.
Thank you!
Hi @Liz, I check out few of your URLs (including the one you posted) and all are showing perfectly on Rich Pin Validator. Just be sure to purge your CDN and those remaining pins will start to show post title automatically as they get rescraped by Pinterest.
By the way, your website is quite appealing.
Hi @listsy
Thanks for the reply!
Those two lines don’t show up in the source code. (only: itemprop=”name” content=”Non Stop Destination” which is my site name).
I also haven’t removed my author box on the site, since I’d like to keep it there.
I purged the caching plugin, but not the CDN, so maybe that’s why it didn’t work?
I just checked Pinterest again, and some of my pins are now showing the title again. Instead of half of the pins showing my name, it’s now around 1/3rd.
If you’d still like to take a look, one of my articles showing my name is this one:
http://www.nonstopdestination.com/summer-wanderings-on-grouse-mountain/
Thanks!
We are using latest version of Newspaper theme and using different servers for Frontend and DB. Both servers are 32GB RAM, 900SSD, 16 Cores.
Whenever our site reaches 1000 people it will die right away. Sometimes Error in connection and sometimes the front end server just dies. So I found out that the CPU load is 100% all the time.
We are also using CDN and WPsuper cache as recommended by your forum.
The first page opens within 3 seconds but the inside page takes more than 10 seconds to open. Kindly advice how do we fix this.
Hi Liz, Did you check the source code? Are these lines are still on the source code after you follow the procedure.
itemprop=”name” content=”admin” in the bottom lines
&
<meta name=”author” content=”your author name”>
Here are few more suggestions-
1. Try to disable all plugins and expect yoast SEO and try to rescrape.
2. If you are using caching plugin and CDN, purge both and rescrape.
3. Check to make sure og tags are getting inserted correctly.
Please note that in my site, the author name is not shown anywhere and it is turned off from theme panel.
I won’t be able to do it for you but if you can tell the site name I can check it out for you.
Hey @freddre did it worked for you?
HI
I am not sure why this happens but it could be an issue caused by some plugins. Try to deactivate all plugins excerpt Visual Composer, deactivate the child theme, clear all caches, purge the cdn if you’re using then test the site again.
Let us know ho it goes.
Thanks!
Hi,
There was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.
Thanks!
Hello,
I replied in the other topic. Please disable all plugins except visual composer, clear cache and rest cdn files. Then test again. you can also try to install the theme again by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Hi
Please make sure that you update the theme according to our documentation, also try to deactivate all plugins except Visual Composer and Mobile theme, clear all caches, purge cdn files if your’re using then test the site again.
Let us know how it goes.
Thanks!
Hello,
If the social counter does not show any likes or followers here are the steps you need to take:
1. Please make sure the theme and the plugin are up to date. Update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
And then update the social counter plugin by disabling your current one and deleting files from the plugins section of wp. Then install the social counter version that comes with the latest theme version from here:
http://screencast.com/t/02bf4YOZznC
2. After everything is up to date, you need to follow this guide very carefully: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
3. After you set everything according to the guide, please clear all caches and reset cdn files if you use it. Also allow it a bit of time as it;s not a live count and is affected by cachee.
If the counter still does not work, please contact us via email at contact@tagdiv.com and provide wp-admin and a link to your site so we can investigate.
Please also include a link to this topic so we can identify you.
Thank you!
Hello valkoprod,
Please try to clear all your caches, server cache (if you do not have any access to this you will have to request it to your hosting provider and clear it), purge CDN files if you are using the CDN system and check the results. If the problem is still there, please provide your website URL so I can inspect it closer.
Thanks for the message!
Hi Team
I was followed this post https://forum.tagdiv.com/topic/blogpost-sidebar-question/
but my sidebar not “really” removed. It is just “invisible”. So if i put new block, there is a empty space
How to fix it ?
Thank you
Hello,
Do I answer you:
1. I tried to disable plugins and nothing.
2. I have no custom code on the logo.
3. The images’m trying directly without going through WordPress.
4. Do not use Photon or cdn.
Can you please try to see the web from your phone? The size of the logo is exaggerated. The size are 272 and 544, I do not use the mobile sizes.
Look: androidspain.es
Thank you.
