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Hello,
Please try to deactivate all your plugins and most important clear all caches and CDN files. Also access the theme panel and hit the save button if you have not after you updated.
If the problem persists afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can access your back-end. Also include a link to this topic.
Thank you!
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. if the problem is still there afterwards, please provide a link to your site so we can inspect the issue.
Thank you!
Hello Toni,
This was the decision of the author theme that the next version of the Newspaper to be version 7. So, the Social Counter is tested to works fine for both version 6.7.2 and also, 7.0. Please notice that you are using the right version of the plugin depending on the version of the theme you are using -> for version 7.0 you have to use the Social Counter 4.0 and for version 6.7.2 you have to use the Social Counter 3.2 and in both cases you have to use the Visual Composer 4.11.2. Also, please try this without any untested plugins which can interfere with our theme and could cause a lot of unknown issues. Install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, please ensure that you have cleared all your caches, purged your CDN files if you are using these and check again the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi,
Please update your theme to the latest ‘newspaper 7’, and try this without any plugins. plugin conflicts can cause issues with video playlists. Please deactivate all of theme except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi
You’re still not using image’s thumb for your grid as can be seen here: http://screencast.com/t/lgynoqdDsCmV This is image’s url displayed in big grid but not links to a thumb, it links to a re-sized image.
Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then regenerate the thumbs again. Also if you made any changes in theme’s core files make sure they don’t break images cop system.
Thanks!
The new version of the theme just came out this week, so you might try updating now?
The theme *was* updated for WP 4.5x a couple of weeks ago and has been working fine over here.
You also need to update all the included plugins with the theme, and not the theme by itself; clear your caching, reswt CDN, turn off all plugins except visual composer to make sure site works with base elements.
Not sure that helps, but that is what I went through.
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files in order to rule out a plugin conflict. If the problem is still there with the news ticker, please send us an email at contact@tagdiv.com and provide wp-admin se we can login and inspect the issue.
As for the mega-menu, please follow this topic to see how you should set it up properly: https://forum.tagdiv.com/topic/mega-menu-not-working/
Thank you!
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files.
This will rule out a plugin conflict. Next, hit the ‘save’ button in the theme panel again for the theme to grab the settings from your previous install. Another thing to try is to activate the main theme if you use a child theme (a child theme is not update proof and it will have to be updated as well)
Let us know how it goes.
Thank you!
Hello alexander-greco,
Please ensure that you have done your update via FTP and also, please check if you are using the latest version of Social Counter plugin (v. 4.0) After checking the results, please try to clear all your caches, purge your CDN files if you are using and then you can check the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi,
We have tested the theme and have no such reports. Please try to disable all plugins except visual composer, clear cache and reset cdn files. It displays fine on our end and on our live demo: http://demo.tagdiv.com/newspaper/
Thank you!
Hi,
Something must have gone wrong with the updating process or maybe you use a child theme from newspaper 6. Please try to do a clean install via ftp: https://forum.tagdiv.com/install-via-ftp/ remove your child theme as it will not work with newspaper 7 (it has to be re-done) and try it without any plugins as some of them could become incompatible with newspaper 7. Disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!
Hello,
This issue was created by wordfence and the latest version of wp. Please follow this topic to see how to set it up: https://forum.tagdiv.com/topic/cant-save-theme-settings/
If you do not use wordfence, please try to disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!
Hi,
The related articles should post related articles, not the latest from all categories, but posts from the same category as the current post. Please try to revert any modifications you might have to this widget or try to disable all plugins except visual composer, clear cache and reset cdn files in order to rule out a plugin conflict.
Thank you
Hello jyoswave,
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
Hello,
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
Hello sathana,
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
I see you use the latest version of newspaper 6 (newspaper 7 released today) and the latest version of visual composer, so the plugin should work as expected. Please try to edit a page and access the backend editor like so: http://screencast.com/t/0oFIDEelhDj If the back-end editor still does not work, please try to disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi,
The bullet points display properly in our theme as you can see here: http://demo.tagdiv.com/newspaper/120-er-visits-linked-synthetic-wordpress-nyc-past-week/
Please try to disable all plugins except visual composer, clear cache and reset cdn files in order to rule out a plugin conflict.
Let us know how it goes.
Thank you!
Hi
The theme is tested and works fine on sfari. I am not sure why Try to deactivate all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
I’ve checked your site and didn’t find the youtube video playlist. Also I’ve checked playlist’s functionality on my site with last theme’s version and last wp-version and works fine.
Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let me know how it goes and if you still can’t manage to solve this please provide a link where I can inspect this issue so I can have a closer look.
Thanks!
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. Usually a plugin conflict creates this type of issues.
Thank you!
I want to use CDNSun for our theme, but custom load failed. CDNSun give some suggest like:
How to enable CORS
Add the HTTP header Access-Control-Allow-Origin: * (allowing all domains to request the content) to all files on your origin with eot, ttf, otf and woff extension.
# Apache
<FilesMatch “.(eot|ttf|otf|woff)$”>
Header set Access-Control-Allow-Origin “*”
</FilesMatch>
# Nginx
location ~* \.(eot|ttf|otf|woff)$ {
add_header Access-Control-Allow-Origin “*”;
}
Our CDN honors all HTTP headers set on origin so in particular your custom fonts in the CDN cache will have the Access-Control-Allow-Origin: * HTTP header set and they will work in every browser.
Do Newspaper support this?
Hello,
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
1 You can remove category tag for each category from theme panel > categories section: http://screencast.com/t/98dby074BF
2 The file which generate big grid is td_block_big_grid.php: http://screencast.com/t/6vDxAmP4K
3. Theme’s fonts files can be found in images/icons/ folder: http://screencast.com/t/mIqCDN1LMMIk
Thanks!
Hi,
you have a js error on your site, most likely caused by a plugin conflict.
Please try to disable all plugins except visual composer, clear cache and reset cdn files.
Then try it again.
Thank you!
