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Hello Andrear97,
Try to clear all the caches, purge CDN files, press CTRL+SHIFT+R and check the results. If the problem is still there, please provide your website URL so I can take a closer look at it.
Thanks.
Hello flynewsgr,
It seems to be so strange, sorry! Please provide your website URL so I can take a closer look at it. Make sure that your theme has been fully installed via FTP way, all the caches have been cleared, purge CDN files and check the results.
Thanks for the message!
Clear your site cache and browser cache and check again (also reset CDN files if you use it).
Hello,
I am desperate and I need your support.
I am the admin of a news portal.
I use Newsmag 4 with the Visual Composer.
I have disabled the caching plugins(that I installed using the tagdiv instructions),
and set the cloudflare free cdn in Pause mode.
When I new post is published, only in desktop pcs appears normally. On the mobile devices are displayed only previous
posts. When I clean everything on my mobile I see the new post.
Please advise.
Hello,
You seem to have a problem. Your top category is missing. It should be there like my example.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello dennistk,
MAke sure that your updating should have been done via FTP way, remove all of the untested plugins which might produce that effect, clear all the caches, purge all CDN files and check the results.
Thanks.
Hello,
Ensure that you are using the latest version of the theme, clear all the caches and check the results. Try the CRTL+SHIFT+R and check the results. Purge all CDN files if you are using the Cloudflare.
Thanks.
Hello arafat,
Sorry but please notice that effect comes from your customization and not from our theme. Try to purge CDN files if you are using the Cloudflare system, disable the Speed Booster and check again the results. Also, if the problem is still there, you should make a new fresh install to another subdomain for testing and check the results. Also, if you will check our demo preview, you will never see this effect. Also, remove all of the untested plugins if you are using something like this.
Thanks for your understanding!
Hello kokorikos,
I have inspected your website and your image seems to work as expected, as you can see here -> https://www.screencast.com/t/4UQZD6rfyJDD It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello Tycoonz Fitness,
I have inspected your website and I saw that is working good now. Check your Cloudflare configuration to be the same with our form here -> https://forum.tagdiv.com/cloudflare-cdn/ If the problem will reappear you should make a new install to another subdomain for testing and check the results.
Thanks.
Hello,
Your site is not accessible from our end: https://www.screencast.com/t/XPmzZGkk30n
As for the css issue, This is usually caused by css optimization and cdn, as well as too many rewrites to the css code. Also a low page speed will also cause this effect to be more visible. Please check your host and cdn server and remove any css optimization.
Also. please make sure you use this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
as well as: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello Syams,
Do you have cleared all the caches, purged CDN before checking the results? If not, try to do this and see the results.
Thanks for your message!
Ok. I found where the td-modal-image gets added an it’s inside wp-booster folder.
Modifying this would require serious work so I found out a much simpler alternative.
Adding this piece of code to a new php file (as a plugin)
function add_image_responsive_class($content) {
global $post;
$pattern =”/<img(.*?)class=\”(.*?)\”(.*?)>/i”;
$replacement = ‘<img$1class=”$2 td-modal-image”$3>’;
$content = preg_replace($pattern, $replacement, $content);
return $content;
}
add_filter(‘the_content’, ‘add_image_responsive_class’);
Will succesfully restore the GLOBAL MODAL ON on all images while using a CDN plugin. This code works perfectly with either wp-supercache CDN functionality or KeyCDN CDN Enabler plugin.
You could adapt the code to include it on your theme if you like, this will improve functionality by allowing the use of any CDN and the Global MODAL mode enabled.
(For this code to work you need to disable Global MODAL on Theme options)
Just so you know. The theme work just fine with CDN77 and MaxCDN using CDN Enabler plugin from KeyCDN and wp-supercache. It’s only the global td-modal class that is not getting added when you enable the CDN URL as I explained above.
I understand what you recommend. But I cannot just ditch a suscription to MaxCDN just because you don’t want to support a CDN outside of Cloudflare.
It would really help if you can point me where is the td-modal class being added in the PHP code so I can take a look and probably fix it.
Afterall, having support for all CDN’s in your theme would certainly not harm you in any way.
It’s not working on android either.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello tecnogaming,
Please notice that we only recommend our default settings regarding on Cloudflare and WP-Super-Cache. The MaxCDN has not been tested with our theme and we cannot say for sure if the theme will work as expected, sorry! The above settings were fully tested with the theme and return good results, sorry!
Thanks for your understanding!
Hello,
When changing an image, you will have to change the name as well. This is how wordpress acts when replacing images. The image will not be replaced until it gets a new name.
The image cannot be found now: https://url/wp-content/uploads/2018/04/image.jpg
You might have a server side cache or a cdn server.
Thanks
Hello,
In most cases this is cache/cdn related.
Please only use wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
As a cdn we can only recommend cloudflare and these settings: https://forum.tagdiv.com/cloudflare-cdn/
Thank you!
Hello,
This could be because of the time-zone set in WP. Now I can see the latest post just fine: https://ncreview.com.au/2018/04/17/ncr-17-04-2018/
Please make sure you set the correct time zone in the wp settings.
Test this on a default wp theme as well.
As for the slide show gallery it could be a plugins conflict. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
This error only affects the back-end of your site. It will not affect the front-end.
In most cases this is a plugin issue. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello kankan219,
Please check the following topic here -> https://forum.tagdiv.com/topic/how-to-make-this/ and try to implement the last modified date as my explanation.
After each change, you should clear all your caches, purge all CDN files if you are using the CDN system and check the results.
Thanks for your understanding!
Please, take your time to read what I’ve just posted. This is not something I have trouble configuring it.
I am telling you about a BUG I found in the theme. I’ve been using all kinds of themes and I’ve never seen a CDN configuration breaking the theme like in this one.
You can’t just send someone to use Cloudflare when the theme functionality breaks while using a recommended plugin of yours. wp-supercache.
I am using wp-supercache with CDN and maxCDN. Why would I want to use cloudflare?. I am already paying cloudflare ARGO and I have a separate MaxCDN account for the pictures.
This should be working just fine.
The problem ocurrs when I activate the CDN functionality on wp-supercache, you recommend this plugin and I am telling you the CDN functionality breaks the the theme functionality. This should not be happening.
Of all the CDN’s out there, cloudflare is THE ONLY ONE that does not need domain replacing to work, as they use their own DNS services and they can get away with it but all the rest needs some form of plugin for URL replacing.
The problem starts when wp-supercache replaces the URL of my site with the cdn.mysite.com. The class for MODAL that the theme should be added gets deleted. All I’m telling you is that I need a hint as to where the class gets added so I can try and modify the theme files and see if I can make it work.
Of course, you’re invited to explore this bug and replicate it yourself, you’ll see that I’m right.
Hello tecnogaming,
Most likely is talking about a CDN configuration. Please check our useful guide and try using only the settings from here -> https://forum.tagdiv.com/cloudflare-cdn/
Thanks for your understanding!
Hello deanomac98,
Notice that theme’s functionality should work as expected because it was tested on my side without any problems, sorry! Remove all of the untested plugins, purge CDN files if you are using the Cloudflare, clear all the caches and check the results. Check the our documentation from here -> https://forum.tagdiv.com/featured-image-or-video/
Thanks for your understanding!
