Search Results for 'child theme'

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

We have investigated your website and everything seems to work fine. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

Please note that our theme need to have tagDiv Composer activate in order to work properly, with out the theme plugin will be like a normal/default WordPress theme, also if the plugin is disable the pages made with it will display only shortcodes.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide some more details and some screenshots.

Let me know the results!
Thank you!

Hi,

Please note that by default the big grids do not display the excerpts, this can be done only if you make changes in theme files, also these changes can not be set in a child theme, therefore will be lost when you’ll make a theme update, the only way is to set back the code after you make the update.
This is a similar topic -> https://forum.tagdiv.com/topic/i-cant-add-post-excerpt-in-home-page-big-grid-1/

Thank you!

Hi,

Please note that the mobile editor is only for pages -> https://i.imgur.com/8eOnB4l.png, not posts -> https://i.imgur.com/jn9ppCi.png also if you want to use the responsive version will work only if you are using the Gutenberg editor (and you do not deactivate it or use classic editor).
Also please note that we specific that if you are using the mobile theme you need to create a new page content using the mobile editor or the option for responsive version -> https://forum.tagdiv.com/the-mobile-theme/ -> https://i.imgur.com/JtW261Z.png -> https://i.imgur.com/NU6C1gr.png -> https://i.imgur.com/QN6o5By.png

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

I just checked your website and I can not find these errors, please provide some more details, some screenshots or a link where I can inspect them.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

Unfortunately for the moment there is no option to add more custom ads in theme panel, and all changes that you’ll make in theme files will be lost when you’ll make the theme update, also most of these files that need to be edited can not be set in a child theme, also this is a custom implementation that is not covered by support theme.
Support Policy -> https://forum.tagdiv.com/support-policy-2/
If you still want to implement it, please check this similar topic for how to add more
custom ads in theme panel -> https://forum.tagdiv.com/topic/add-more-custom-ads-3/ is possible that these files to be moved in tagDiv Standard pack in legacy > Newspaper and in tagDiv Composer > legacy > Newspaper.

Thank you for your understanding!

Hi Marcel001,

Please try using a pc or laptop, also the page is displaying correctly on mobile too, but you need to scroll the page content and editing with the mobile will be very hard.

Hi Nserebrenik make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

I just checked your website, and is possible to have a plugin conflict -> https://i.imgur.com/iUfEJ3t.png please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thumbnails – Fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Let me know the results!
Thank you!

Hi,

Make sure that wp memory limit is at list 256MB and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel also please provide on email the licence key. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!