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Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict or a custom code that provide this problem. Please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Also it could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Thank you!

ivandal
tagDiv Member

thanks!

[solution] copy single.php to my child theme.

Calin
tagDiv Staff

Hello,

That is because there you need to copy one more file, the single_template_x.php, please check this part from our documentation -> http://prntscr.com/p1jktp -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ also if you want to edit the default post template you’ll need to copy those to files single.php – loop-single.php from wp-content/plugins/td-composer/legacy/Newspaper/loop-single.php directly in the child theme folder, only the post templates from 1 to 13 need to be set in Newspaper-child\parts\single.

Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hello,

We recommend to make the update to a test entertainment.

Please make sure that you update the theme conform to our documentation -> https://tagdiv.com/update-newspaper-theme/ ( make sure that you delete the old theme version and theme plugins before you make the update ).

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps ( make sure that the WP_MEMORY_LIMIT is at least 256MB).

Also make sure that you are using only the child theme that come with the theme package -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

If there is still a problem, let us know!
Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also the ROWs will not stretch if you are using background color or image.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please provide a picture of your error so we can have an ideea.

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

bferdinand
Participant
#0

I followed the tagdiv tutorial for ftp update of the newspaper theme from 9.2 to 9.8 (latest). I successfully updated the theme and any relevant plugins that needed updating afterwards.

I am using a child theme.

After the update, the layout fully broke across the entire site. All css was still being applied for styles but the layout broke. Anything that was multiple columns broke to just one column. This included header, footer and all content.

I reverted and tried again by rebuilding the child theme using the included child theme in the update but no change, still broken. I disabled all plugins except tagdiv’s. I also used the parent theme and layout was fixed. Changed back to child theme and the layout broke again. Any ideas on what could be happening?

ivandal
tagDiv Member

and most important
what Path must i create in child theme to work my customization???

ivandal
tagDiv Member

I restored all template and theme child with correct Newspaper theme name.

I use DEFAULT post template: https://prnt.sc/pb06r4
what file must i edit???
only works on [Path: wp-content\plugins\td-composer\legacy\Newspaper\loop-single.php] but not in my child theme putting loop-single.php in child theme root.

smehr1
Participant
#0

I’m trying to follow the steps in this post https://forum.tagdiv.com/adding-multiple-authors-articles/ and our site is on the current version of the theme 9.7.2

I’m not able to locate the child theme to complete step 1. Do I just insert this into the main function.php file instead?

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

This can be a plugin conflict or some custom code set in page/template.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff

Hello,

I’ve made the same settings as you, and for me is working correctly -> http://prntscr.com/pamsxe
Also this can be a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff

Hello,

This need to be set/change with tagDiv Composer -> http://prntscr.com/pamdyp

Please make sure that you do not have a plugin conflict or some custom code add on that page/post, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Check this guide carefully and make modifications if needed to have set the requierments as in our guide
https://forum.tagdiv.com/requirements-for-newspaper/

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Calin
tagDiv Staff

Hello,

Is look that you have some errors in console that provide this problem -> http://prntscr.com/pa6buh, please deactivate ALL plugins except tagDiv Composer and tagDiv Cloud library, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff

Hello,

For the moment only the files from wp-content\plugins\td-composer\legacy\Newspaper\ can be set in child theme, you can check more about this in our documentation for child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Dimitris73
Participant
#0

Hello.
There’s a bug on all the posts at http://www.pasteur.gr/nea/. When seen in mobile, there’s a huge gap of over 5000 pixels under the featured image. For example,
http://www.pasteur.gr/%ce%b4%ce%b9%ce%b1%ce%ba%ce%ae%cf%81%cf%85%ce%be%ce%b7-%cf%83%cf%85%ce%bd%ce%bf%cf%80%cf%84%ce%b9%ce%ba%ce%bf%cf%8d-%ce%b4%ce%b9%ce%b1%ce%b3%cf%89%ce%bd%ce%b9%cf%83%ce%bc%ce%bf%cf%8d-17-2019/
You can also check the screenshot:
http://www.dropbox.com/s/newdctpz7dekeuz/Pasteur%20bug.jpg?dl=0
FYI this site is using a child theme and the bug may be due to the code of that developer (which we don’t work with anymore). On the other hand, the problem persisted when I temporarily switched to the parent theme (Newspaper version 9.0.1).
In any case, I’m hoping you can point me to what is causing the problem.
Thank you

GiadaBenassi
tagDiv Member

Okay Thanks, but i can modify the file legacy/common/wp_booster/td_ajax.php in my Child Theme? It’s the file that generate the filter of Live Search.

Thank you

JKLFab
tagDiv Member

Oh noooooo. That’s such a bummer. I have to use composer so I can have a couple of blocks in the left column next to the sidebar.

Is thee any way to get the pagination in a Child theme file override, or in a functions.php file override?

Thanks again.

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello !

This function works on our side. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

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