Search Results for 'child theme'

Hi,
The background color appears until the images from the articles that have been set as featured images are loaded.
What you could do is force that background color with css, please check that css>
.td-big-grid-post .td-module-thumb {
background: transparent;
}
.td-grid-style-1 .td-module-thumb a:last-child:before {
background: transparent;
}
The first one will remove the gray color and the second one is for the gradient set on post titles.
The css needs to be set in the theme panel > custom code> custom css.
Thank you!

Hello,

Please try to use the main theme, if you have a child theme, and disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook accounts again -> https://forum.tagdiv.com/instagram-widget/
Also, please provide the link to your website.

Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please make sure that you upload full size the image and check the settings for the background image -> https://i.imgur.com/AK3H2Od.png
Do you add the code from adrotate in the Ad Box element? or how you added?

Thank you!

Hello,

Have you checked if don’t have a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

Did you use a child theme? Did you make some changes in the code or do added a custom code in functions.php? Also, please check the section from Theme Panel -> Analytics/ Js code -> https://i.imgur.com/VZ8NSLM.png

Thank you!

Hello,

Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, check this topic https://wordpress.org/support/topic/site-health-generating-404-2/

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

Then this file cannot be overwritten with the child theme.
Make the modification directly on the code, save and replace it after the update.

Thank you!

Hi,

If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
The child theme is used if you made changes in the theme files.

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

If you have made changes in the theme files, then when you update the theme the files are overwritten. Usually, the changes are saved in the child theme.
Also, please try not to reply multiple times in the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic/email date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello,

You can use this custom code css
.tdb_single_content .tdb-block-inner > p:first-child
{
font-family: Lato!important;
}
Set the code in the theme panel -> custom code -> custom css.

Thank you!

Hi,

Normally, when you save the code in the child theme is not overwritten on update.

Thank you!

Hi,

Yes, was Zoom. You can add in the function.php from the child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hi,

Please try to upload the link in the media and add it to the style css file.
You can try to use the child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
Also, the option from the theme panel is for woff, not woff2.

Thank you!

Hello,
That element is on this path wp-content/plugins/td-cloud-library/shortcodes/single/tdb_single_author_box.php and you can edit it from there, unfortunately, the problem is that the cloud templates can not be set in a child theme, also, there is no possibility to use the tagDiv COmposer on that element to achieve what you need, sorry! The only possibility is to make the changes in the theme files after each update.
Thank you!

Hi,

Normally, now we recommend cloud templates, which do not require a child theme.We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!