Search Results for 'child theme'

Hi,

The child theme is coming with the theme package. This can be gotten using our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
In case that you can not find it you can also download it from here -> https://we.tl/t-MSVx14UsM0

Thank you!

Hello,

Did you make any changes to the theme files? do you use a child theme?
Also, please deactivate, delete and re-install the tagDiv cloud library and see if the problem persists.
Also, please check if you don’t have a plugin conflict.

Thank you!

Hi,
The child theme is coming with the theme package. This can be get using our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
In case that you can not find it you can also download it from here -> https://we.tl/t-MSVx14UsM0
Thank you!

Hi,
If you set the code in the theme panel, then will no longer be need a child theme, because the theme panel settings are saved in database and is not affected by the theme update.
Thank you!

Hi rbmagazine,
I think that you are referring to this https://paste.pics/GGN38 if fi so, then the problem can be related to the theme install, maybe it was not installed the right file, also, it can be if you had a child theme or more theme versions (when the theme was updated the old theme was not removed).
If you want, we can take a look at it, for this you can contact us via email at contact@tagdiv.com, we’ll need wp-admin access and you need to have a full backup for your website.
Thank you!

Hi,
For this situation I know two solutions.
1. One solution would be to add the excerpt manually to your articles – http://screencast.com/t/mtJF1mvygm7
2. You need to uncomment a code in the theme files, unfortunately, this can not be overwrite in a child theme -> https://i.imgur.com/esvsxKm.png -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php
Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.9.2 with the last theme version Newspaper 11.4.2 (if you have a theme version older, then tagDiv Composer does not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

Did you make any changes to the theme files? do you use a child theme?
Also, please deactivate, delete and re-install the tagDiv plugins (tagDiv composer, tagDiv cloud library, tagDiv Opt-in Builder) and see if the problem persists.
Also, please check if you don’t have a plugin conflict.

Thank you!

Hi,
I just checked the situation and it looks that it is only on desktop and for some blocks, o mobile for me everything seems to be ok.
Can you make a test and set a new block to see if this is working. Also, you can make a test using only the tagDiv plugins (and in case that you are using a child theme or some custom css, then please remove them and try again).
Let us know the results!
Thank you!

Hi,
I think that this solution can be solved if you overwrite the css in the child theme css file. In this way you’ll no longer need to remove the width: auto\9; after each theme update.
I will also make a notice to our developers to check and see if they can replace the css code with a better one, but I can not promise that this will be done for the coming update.
Thank you!

Hi,
So, if the child theme is disabled the problem is solved? If yes, then the code set there must be adjusted.
In case that the problem persist, then we’ll love to take a look at it via email.
Thank you!

Hi GP_Media,
Do you also used a child theme? Can you please provide a link to the website?
Maybe there are some theme plugins that are not enabled, for example tagDiv Standard Pack (from Newspaper > plugins).
Also, in case that you agree, we can take a close low, for this please make sure that you have a full backup for your website and contact us via email at contact@tagdiv.com and provide wp-admin access. Please include the link of this topic. we’ll check it as soon as possible!
Thank you!

Hello,

This can be done in the theme files, but you need to edit the files for the post template that you use.
For example, if you want to edit the post template 1, edit this file -> wp-content/plugins/td-standard-pack/Newspaper/parts/single/loop-single-1.php or it is the default template edit this file -> wp-content/plugins/td-standard-pack/Newspaper/loop-single.php
Please note that any change you make in the theme files after update will be overwritten and you have to make the changes again. Better save the code somewhere and then apply it again after every update. Or you can set them in child-theme, please take a look in the documentation: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi jmbenech,
This kind of problems can appear from multiple situations, maybe you already tried some of them:
Is this problem happening on the last theme version, Newspaper v11.4.1?
Do you use a child theme or changes in the theme files?
The problem is happening when you test it on a new page only with the tagDiv plugins? (the problem can be from a plugin conflict that is blocking the js)
If you tried all those and the problem is still there, then please make a full backup for your website and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. We’ll check what can be the problem and we’ll try to solve it. Also, include the link of this topic in email.
Thank you!