No search results were found in Documentation!
Hello,
Please if you can do a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the problem persists.
Thank you!
Hello !
Last reply via e-mail is this:
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
This tdb_action=tdb_ajax is related to the infinite loading functionality, the ?tdb_action=tdb_ajax can be found in wp-content/plugins/td-cloud-library/includes/tdb_ajax.php
If the problem persists, please make a full backup to your website and please provide wp-admin login and cPanel to connect and check this problem.
Thank you !
Hello,
Did you take the above steps and it still doesn’t work?
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello !
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi,
How does the child categories work under the category of the mobile theme? Even when one category doesn’t have any child category under it and still show up random categories under it.
Hello!
Yoast SEO plugin should work well with our theme and with all demos.
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If you have the latest theme update, then please do these steps:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let us know the results!
Thank you!
Hello !
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
This page was created with tagDiv composer or did you use another page builder?
Also, if you use the WPBakery for pages, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
All the requirements for database are made on admin-ajax.php ( all the settings from theme panel, posts, pages, etc.), therefore you can not remove these from your website, if you want you can remove the pagination, from the website, loading more, the search and the number of admin-ajax.php requests will be smaller.
https://forum.tagdiv.com/what-is-ajax-preloading/
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use the All in One Seo plugin can interfere with our theme.
Thank you!
Hello,
is there a way to use a shortcode in footer text and footer copyright area without modifying the original footer.php file?
If not, please tell me which file should I edit to do this.
I’m using the child theme.
Thank you!
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
Hello,
There is no child theme.zip file, you can find the folder of the child theme in this path => Newspaper-tf\code\Newspaper-child also, this is a guide that can help you to create a child theme https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hope this helps you!
Thank you!
Hello !
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use the All in One Seo plugin can interfere with our theme.
Thank you!
Hello !
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
I made a custom code CSS and look like this => https://www.screencast.com/t/43Y2wK12emq
The code is
.children
{
background-color:#eef5fa;
padding:5px;
font-size:small;
font-weight:bold;
color:#000;
}Set the code in Theme Panel ->Custom code -> Custom CSS
Hope that helps you!
Thank you!
Hello !
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
Just bought and installed this beautiful theme but I cannot find the child theme.zip.
Where can I find it?
Kind regards,
Anne
Hello!
Thank you!
I had not copied the file taxonomy.php in my child theme.
After copying it works correctly.
Hugs!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
We recommend you to use Yoast SEO plugin because only this one is a tested plugin.
We are trying our best to solve all errors which are causing the issues from the newest update.
Thank you!
Read multiple entries on this forum, but nothing seems to work.
My Newspaper Theme Panel is not working. It does not save any changes. It just ‘thinks’ and ‘thinks’ indefinitely without ever saving changes (such as changing fonts or uploading a favicon or any other action). The console does not display any errors while trying to save the new settings on the Theme Panel.
I’ve already deactivated all plugins, except the tagDiv plugins, and purged all caches.
On the cPanel, I’ve disabled both Cloudflare and SiteLock. No other security modules are active or enabled. As a result, my SSL was also disabled, which is very worrying!
Bluehost, which is my hosting provider, does not block admin-ajax.php requests. I’ve asked them just a few minutes ago.
I’ve used three different web browsers (Firefox, Edge and Chrome) after clearing their caches, cookies and such.
It is a new installation. I’m not using any security or caching plugin yet. I’m also not using a child theme. I’ve not installed a Pro Prebuilt Website.
I’ve bought the Newspaper theme yesterday from Themeforest.
Could you look into this?
My URL: http://voxcardio.com/
Hello,
Please if you can do a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
I don’t really know exactly what the problem would be, for me I checked the website again and no error occurred => https://www.screencast.com/t/ttoslZPF -> https://www.screencast.com/t/lENk5ndp79
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
