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Hello !
Can you let us know how you’ve built your CPT template ?
For this to work you will have to create a template for the CPT and insert it in your child theme. After that your settings will apply. Please make sure that your child theme is configured properly as you can see here: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you !
Hello !
Can you send us a link to your website in order to take a look ?
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello~
Thank you for your quick response.
1. I did what you suggest,
“please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.”
2. I didn’t understand the last thing, so I did nothing about that.
‘To remove CLS please check these guide’
3. I operated the pagespeed.
ongajok.com
4. pagespeed error message continue.
‘Lighthouse returned error: ERRORED_DOCUMENT_REQUEST. Lighthouse에서 사용자가 요청한 페이지를 안정적으로 로드하지 못했습니다. 올바른 URL로 테스트하고 있으며 서버가 모든 요청에 적절하게 응답하고 있는지 확인하세요. (상태 코드: 403)닫기’
5. I have a question
Does that mean I already install CLS?
What should I do for to remove CLS?
Hello,
Sorry, I don’t have access to your screenshots => https://www.screencast.com/t/Y7xftEbB
Please if you can do a test on a subdomain using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the problem persists. Also, please send your website link.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Normally when you import that blank header template, it shouldn’t give that error.
You should receive a message with a button ” Done “, which means you install it correctly.
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the results!
Thank you!
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
To remove CLS please check these guide: https://developers.google.com/web/tools/lighthouse/ ; https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html ;
https://web.dev/lighthouse-whats-new-6.0/
Thank you!
Hello,
From what I understand is that you want to change the image from the ad box, but that doesn’t change, right?
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please provide some screenshots with your steps done and a link to your website, if the problem persists.
Thank you!
Hello,
Unfortunately, the Cloud Template can’t be used in a child theme, because this can be edited with tagDiv Composer and the configuration of them are saved into the database, you can use only the standard templates.
Thank you for your understanding!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use All in One Seo plugin can interfere with our theme.
Thank you!
Hello!
Do you provide a service that would upgrade our theme from Newspaper 9 to 10.x and preserve our current look and feel, custom content types, templates, etc?
I attempted this myself using a dev site and was met with a whole lotta broken code and pages that were misconfigured. We currently use a child theme backed by 9 and we really need to upgrade so that we can take advantage of WordPress 5.7.
Help! 🙂
Hello!
It is possible to add a new one using child theme: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hope that helps you!
Thank you!
Hello @sobiz!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Check this documentation: https://forum.tagdiv.com/mega-menu/
Please make the settings as there and it should working.
Also, you can check for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello Sophia!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Hello,
In the meantime, have there been any changes to the theme? Did you change the host?
Please if you can do a test on a subdomain using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
If you had an old version to your plugins, then the theme update is not updating your plugins automatically. Please try to re-upload the images and see the results.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I am already using a child theme, and I use wp-bakery as a visual editor.
Thanks in advance
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
Please check if this requirement is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you use Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader and see if the problem persists.
Also, if the problem persists this can be from some extra plugins, so please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Hope this helps you!
Thank you!
Hello,
I just checked on my install and works well.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please let me know the steps you have done.
Thank you!
Hello,
I just checked your website and seems you an admin-ajax error=> https://www.screencast.com/t/SlR2JYg21, so this issue can be from the firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this helps you!
Thank you!
