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Bettina
tagDiv Staff

Hello @Hindistack!

For more customizations, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Please make sure that the Jetpack toolbar is not active, check this guide: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

hcm
Participant
#0

Some Category pages load fine. Others display a ‘500’ server error page and throw the error below in the background. The page loads when the plugin is turned off.

Fatal error: Uncaught Error: Call to a member function the_post() on null
in ****/wp-includes/query.php on line 979

Call stack:

the_post()
wp-content/plugins/td-cloud-library/wp_templates/tdb_view_category.php:17
include()
wp-includes/template-loader.php:106
require_once()
wp-blog-header.php:19
require()
index.php:17

#0

When creating a new footer cloud template, selecting ‘retro’ footer, when editing it, the following errors occur:
https://www.dropbox.com/s/cd4zkxkuo0r1g9r/Screenshot%202021-12-15%2012.56.22.png?dl=0
https://www.dropbox.com/s/47srwfk27s1a2s3/Screenshot%202021-12-13%2013.02.51.png?dl=0
Our web hosting provider, iPage indicates there’s plenty of disk space and memory available.
Please let me know what additional information you might need for troubleshooting.
Thanks.
Bob

mesutayvali
Participant
#0

Hello,
I have updated my website from 8.7 to 11 for Newspaper theme. Since i have understood that Tagdiv composer slightly faster than tagdiv standart pack, i have started to use tagdiv composer. However, my question is related to the sidebars. From the Apperance => Components menu, i’m having limited options on the components as stated on the screen shot . I would like to know how i can add blocks of tagdiv where i have seen in the cloud templates without using tagdiv standart pack plugin.

Thanks in advance,
Kind Regards.

Mesut

mesutayvali
Participant
#0

Hello,
I have updated my website from 8.7 to 11 for Newspaper theme. Since i have understood that Tagdiv composer slightly faster than tagdiv standart pack, i have started to use tagdiv composer. However, my question is related to the sidebars. From the Apperance => Components menu, i’m having limited options on the components as stated on the screen shot . I would like to know how i can add blocks of tagdiv where i have seen in the cloud templates without using tagdiv standart pack plugin for the sidebar.

Thanks in advance,
Kind Regards.

Mesut

mesutayvali
Participant
#0

Hello,
I have updated my website from 8.7 to 11 for Newspaper theme. Since i have understood that Tagdiv composer slightly faster than tagdiv standart pack, i have started to use tagdiv composer. However, my question is related to the sidebars. From the Apperance => Components menu, i’m having limited options on the components as stated on the screen shot . I would like to know how i can add blocks of tagdiv where i have seen in the cloud templates without using tagdiv standart pack plugin.

Thanks in advance,
Kind Regards.

Mesut

Bettina
tagDiv Staff

Hello @novagreen!

The theme panel have a blue button save settings. If the Theme Panel is not saving the changes you made, please check if you have object cache on Backend: https://www.screencast.com/t/RGAmXzLoXpxw -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
This issue has been discussed already here too, please check this topic for more investigations: https://forum.tagdiv.com/topic/theme-panel-not-saving-4/

Please note that the changes from the theme panel are for the default template mostly and not for the cloud templates.

Hope that helps you!

Thank you!

Hindistack
Participant
#0

Hi Team,
Hope you are doing well. I want to re-edit my cloud template with tagdiv composer but there is no options for (edit with tagdiv Composer)
Please help. how to re-edit content of cloud template with tagdiv composer.

Image url: https://ibb.co/ZzWvJ8H
website url: https://www.hindistack.com

The Cyber Flame
tagDiv Member

Hi,
Yes, I am using Auto Ads on my site.
And I generated a manual Ad code as a Banner Ad to place on the Header Ad area.
According to your advice, I added the AdSense code to Analytics too.
I deactivated Autoptimize plugin, but I can’t deactivate all the other plugins at the moment.
Still, the Header Ad not showing.

But I tried adding the Ad Code to that area via Cloud Templates Header Template. Then it worked, but the Ad size is too much larger (than 728×90 – recommended size). There was no option to adjust the Ad size.

Bettina
tagDiv Staff

Hello @candersonnm!

If you use default templates, then please make sure you have Standard pack plugin installed and active. But, this plugin became deprecated.

For more customizations, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Bettina
tagDiv Staff

Hello Attila!

This format is from WP, not from the theme: https://www.screencast.com/t/gjbPAlNx
If you use cloud templates, then you can correct this format in our theme: https://www.screencast.com/t/3PQ1agxD

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello @pimpfred!

The other ads in the cloud template can be added with the element called “Ad box”. Also, delete the ads from the theme panel. Please check the documentation also.
That’s strange, then the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

For example, you can use a flex block 1 with those setting to achieve this: https://www.screencast.com/t/f8d1BLGIisJ
Please note that you need to use a cloud template for that page.

Hope that helps you!

Thank you!

danvcreative
Participant
#0

Hello,
Im experiencing a lot of 502 and 504 errors. Our site is westfaironline.com. Back in October I was told to update the theme to its latest version. Which I did, but we are still having the same issues. I contacted our hosting provider and this is what they are telling me:

We have identified high admin-ajax.php utilization originating from the westfairsite install. Currently there is excessive ajax usage recently which is affecting the servers CPU Usage and affecting other users on the Shared server environment.

/wp-admin/admin-ajax.php?td_theme_name=Newsmag&v=5.1
Because hits to admin-ajax.php can’t be cached, they tend to utilize a lot of the server’s resources. Therefore, you will want to contact your developer in order to reduce this usage so that the site performs better.

There are also a large amount of requests from the same IPs and user agents hitting the site at the moment. If these are legitimate, we suggest placing the site behind our Advanced Network/CloudFlare directly, and/or taking steps to minimize these hits either with a robots.txt crawl delay, or a code delay if these are part of a service. If they are not expected, we can assist with implementing blocks if you would like.

75333 Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:92.0) Gecko/20100101 Firefox/92.0
60978 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Safari/537.36
35467 Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)
24205 Mozilla/5.0 (iPhone; CPU iPhone OS 15_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.1 Mobile/15E148 Safari/604.1
19987 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Safari/537.36 Edg/96.0.1054.53
19257 Mozilla/5.0 (compatible; AhrefsBot/7.0; +http://ahrefs.com/robot/)
18804 Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)
17663 Mozilla/5.0 (iPhone; CPU iPhone OS 15_1_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.1 Mobile/15E148 Safari/604.1
17001 Mozilla/5.0 (compatible; BLEXBot/1.0; +http://webmeup-crawler.com/)
15278 Mozilla/5.0 (iPhone; CPU iPhone OS 14_8_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Mobile/15E148 Safari/604.1
14606 Mozilla/5.0 (compatible; SemrushBot/7~bl; +http://www.semrush.com/bot.html)
12779 Mozilla/5.0 (Linux; Android 7.0;) AppleWebKit/537.36 (KHTML, like Gecko) Mobile Safari/537.36 (compatible; PetalBot;+https://webmaster.petalsearch.com/site/petalbot)
11527 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.45 Safari/537.36
10147 Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)
9524 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0
9235 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.141 Safari/537.36
8482 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36
8374 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36
8071 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36
7996 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.136 Safari/537.36

niranjanmotonews
Participant
#0

When I try to set it as global for a single post, it’s get auto revert back to standard default. another issue is when I try to downgrade to the old version, it’s do nothing. 
when we set post or category or header template from cloud library under thyme panel, it always reverts back to default, 
let me know if there are any in the new theme and we are getting this fixed in updates, if not I need a refund. 

also, the theme is not getting activated, it’s say got activated successfully but the above says not activated.

candersonnm
Participant
#0

Problem Overview:
*On posts on mobile devices (and in our app based on WPsite), the header doesn’t display the image or menu. Instead it displays the text of the site title and header and click here to use wpmenu builder.
*In the cloud template for the header, everything shows fine at each size

Site: discovermuscatine.com
Dropbox folder with screenshots: https://www.dropbox.com/sh/nzjkq0v4hlbfl3z/AADS_Y3QhBexEOMYIDkHU7uPa?dl=0

PimpFred
tagDiv Member

Thank you @Bettina
I tried it and yes it is working but only for ads inside my posts. How about ads on homepage like this under header and on sidebar? I can’t change it in “Single Post Content”. I’m sorry. Maybe this is easy but I tried many times and still can’t change it.

I tried to edit this ad on:
-every cloud template
-home page template
-theme settings > ads

By the way, is it normal that I can’t see any ad frame on my theme panel like it is shown on the screenshots and the movie which you have sent to me? I also don’t see those ads from sidebar and under menu. Only if I go to incognito or another browser I can see them. Maybe that’s why I can’t change it?

Calin
tagDiv Staff

Hi GSPConsultingServices,
If I’m right that code can be from the tagDiv Cloud Library and is for the Gutenberg editor from WordPress. Please make a test, disable the tagDiv Cloud Library and see if the problem is solved or not. If is solve, please delete the plugin and re-install it from Newspaper > plugins.
In case that the problem is still there we’ll need to take a look at it, for this please make a full backup for your website and contact us at contact@tagdiv.com and provide cPanel and wp-admin access. Also, include the link of this topic. We’ll check it as soon as possible.
Thank you!

Bettina
tagDiv Staff

Hello @PimpFred!

For cloud templates, you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads.

Check this video also: https://www.screencast.com/t/W3xjp4vJStSW
Documentation here: https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Bettina
tagDiv Staff

Hello @MarijaZT!

If this block is located into a row, then you can save as an element and use it on other cloud templates: https://www.screencast.com/t/kVxpDT9SV. The saved elements you can see it in the end of the other blocks when you add an element in the TagDiv Composer.

You can add an element called “Button” and set the full link from your products page.

I can see that you set the link to this page: https://misstoma.com/shop/, so the button works well. Please change the link.

Edit your homepage with the TagDiv Composer, scroll till footer, click on that text and you can edit/delete it.

Please check our documentation here: https://forum.tagdiv.com/the-newsletter-plugin/

The issue about Facebook like button has been already discussed in this topic, please check: https://forum.tagdiv.com/topic/facebook-button-dont-word-on-the-new-version/

Please add the element called “Woo Product Block”.

Ok. For example, you can post your products on pages and set up a button with a link for the external shop.

Please try to edit it with the TagDiv Composer. I just explained above how you can set up a link for a button.

Thank you!

Bettina
tagDiv Staff

Hello!

The link is not working. We have the possibility to save elements and use it on our cloud templates only. You can save for example an entire row with elements inside and paste it in another page. But, you can not save whole homepage or many rows into one element.

Thank you!

Bettina
tagDiv Staff

Hello!

You can use the element “Column text” for blockquotes in a cloud template, so you can place it where you’ll like on each template.
For more customizations, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Hope that helps you!

Thank you!

muterobert
tagDiv Member

Yes this is the same thing I did — I started with the Single Post blank cloud template and then added a row and split the row into two columns just like you showed.

Anamaria
tagDiv Staff

Hello,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Also, if you agree please provide the link to your website.

Thank you!

Anamaria
tagDiv Staff

Hello,

If you have a Single Post Template from Cloud Library then you need to add the inline ads like in this guide https://forum.tagdiv.com/article-ads/ -> https://www.youtube.com/watch?v=biTpVVlr8j8

Thank you!

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