Hello hcassin,
I’ve checked your site and I saw that you have an js error, like this: http://screencast.com/t/LQa3V27v . It may be an conflicting plugin when generate this error. Please make you sure that you have disabled all the active plugins except Visual Composer and you have installed only the plugins that come bundle with our theme.
Also, please try to disable the lazy load from your Theme panel->Template settings->Lazy load animation, like this: http://screencast.com/t/F8pwGp9MYk0 and try again.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
We have a client who’s experiencing performance issues. They’re using a fairly standard layout so not realy using Visual Composer at all. However, I thought I read somewhere that your theme (maybe it was just the content blocks) was built off of VC or highly integrated with VC?
We just want to know if we can turn that plugin off to see if it helps with performance, or if we’re going to end up breaking the theme.
Thanks!
I also use MailPoet for my mailing list and just purchased the newspaper theme.
Am I not going to be able to use MailPoet and Newspaper together? I didn’t get that far in my testing since I ran into Visual Composer problems first.
Hello,
We decide make a main page looks good. so we make someting like that “http://www.caciksever.com/hosgeldin/”.
We have a problem about this page.
Firstly we make a Youtube Playlist for featured video about us. Our playlist link in “https://www.youtube.com/playlist?list=PLT7V0-r1gBWJ6EIrgdUY3JsVZRa57rgbr”.
We put on layout a youtube video list and write our playlist id “PLT7V0-r1gBWJ6EIrgdUY3JsVZRa57rgbr”. The screenshot “http://prntscr.com/9bg1ie”. but in our page we dont see the list. “http://prntscr.com/9bg1ur”.
I inspect html element i can see playlist code also. Html output like that “http://prntscr.com/9bg5mb”
How can open my playlist could you help me
Hello abccom,
Please make you sure that you follow all the update steps correctly via FTP, like in this tutorial: https://forum.tagdiv.com/newsmag-install-via-ftp/ . Also, please try to disable all the active plugins, except Visual Composer and install only the plugins that come bundle with our theme, clear all your caches and try it again. If your problem is still there, please let us know.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello fettbauch,
Please make you sure that you refer to the Module 4 on category page. I’ve tested on my side with M4 on category page and on mobile version and all the images are full width. You can look here the result: http://screencast.com/t/YOckkOZnDJ – http://screencast.com/t/XOg979wWD .
Please try to disable all the active plugins, except Visual Composer and install only the plugins that come bundle with our theme, clear all your caches and test it again. If you problem is still there, please provide your URL website so I can inspect it closer.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
I also checked this and did not found any issues. Please try to add manually your sidebar using Visual Composer pagebuilder like this – http://screencast.com/t/PRGBGkXXnf – http://screencast.com/t/nhTm2SsMMCSN
Result – http://screencast.com/t/440Rss2ppyRY
I have tried to access the above links but did not work – http://screencast.com/t/bDZdokXapa
Thanks!
Hello nhatducdx,
If you want to achieve to look similar as in your example, you have to use a TABS feature. There is an Visual Composer element, like this: http://screencast.com/t/g4q71YTB . Then you can make some customization as you wish…for example, in each TABS that you have you can insert another element in Visual Composer, like this: http://screencast.com/t/q9kJZpQ1M . If you want to have a table, you can consult this HTML generator and insert in your ROW in Visual Composer to achieve a table. http://screencast.com/t/Hi6egzZo – http://screencast.com/t/oqQ7zEyjLE
For more information about how to use a visual composer, please consult our documentation here: https://forum.tagdiv.com/how-to-use-visual-composer/
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
Unfortunately there is no way to add it from visual composer outside of the page content. Anything other than that needs to be edited from the theme files. Unfortunately as the theme has no option for it, this is the only way to do it. The theme provides only one ad spot in the header, positioned different for each header style.
Thank you!
Thanks Bogdan.
I’ve tried all that (except I can’t check the system status) and I’m still having problems. This is what it looks like on the Newspaper panel from here:
Plugins tab:http://screencast.com/t/wi8uXFJt8ahG
System Status tab:http://screencast.com/t/8ZG0C2s9m
Theme panel tab: http://screencast.com/t/HktPR8bKjxo
I’m trying to activate Visual Composer from the plugins tab and I don’t think it’s working. Is that the problem? If so, how do I activate Visual Composer – is there an alternative way?
Thank you!
Rob
Hello,
Unfortunately there is no backwards compatible patch. The update patch is created from one version to another, it will not jump over theme versions. Basically what the patch does is modify just the files that were changed, but since version 6.3 quite some files were changed and patching each version (6.3->6.4>-6.5->6.6) will be almost equivalent to a fresh install anyway. What we recommend to do is to follow this topic: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Just make sure to do a back-up so if things go wrong, you will not lose any data.
Thank you!
Hello,
I have checked your website and everything seems to be in order(apart from a few images in the big grid. try to upload bigger images or use the thumbnail upscale plugin together with force regenerate). I have not found any errors or content shifting. Maybe you fixed it in the meantime? It could be a plugin conflict. If the problem reappears please try to disable all your plugins except visual composer, clear your cache and purge cdn files if you use it.
Let us know if the problem reappears.
Thanks.
Hello doucare1971,
Unfortunately, we have not tested the theme with others page builder. Our theme has been tested to use only the Visual Composer page builder. Maybe it could be possible to use a different page builder….I do not know which will be the behavior of the theme, sorry. You can try to test a different page builder and you will see the results.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi Guys,
We updated everything
(theme, child theme, visual composer)
we still can’t add any tagdiv widgets and get the following error messages
[Sun Dec 06 14:57:23.692494 2015] [fcgid:warn] [pid 11682] [client 80.100.41.11:54151] mod_fcgid: stderr: PHP Catchable fatal error: Object of class stdClass could not be converted to string in /var/www/vhosts/nieuwetijdskind.com/httpdocs/wp-content/themes/Newsmag/includes/wp_booster/td_block.php on line 145, referer: http://www.nieuwetijdskind.com/product-categorie/online-cursussen/
[Sun Dec 06 14:58:19.763756 2015] [fcgid:warn] [pid 12144] [client 80.100.41.11:54182] mod_fcgid: stderr: PHP Catchable fatal error: Object of class stdClass could not be converted to string in /var/www/vhosts/nieuwetijdskind.com/httpdocs/wp-content/themes/Newsmag/includes/wp_booster/td_block.php on line 145, referer: http://www.nieuwetijdskind.com/product-categorie/online-cursussen/
Please advice
Hello,
I have tested this and could not recreate the issue: http://screencast.com/t/jk6hD93gBaHO
Please try it without any plugins. Deactivate all of them except visual composer and try your fonts again.Also clear your cache and purge cdn files if you use it.
Let us know if the problem is still there afterwards.
Thank you!
Hello,
Please follow this topic on how to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Just make sure to do a back-up in case something goes wrong. It also depends on what version you are updating from. If you still use version 4, then some things will not work, as version 6 is a totally different theme. A few options got removed and a few more got implemented. Follow the steps in the tutorial above and things should workout.
Thank you!
Hi,
I have checked this using the post template 8 and did not found any issues with the featured image. Please disable all your plugins except of Visual Composer, clear cache and see if you still have this issue on template 8, as I have checked your site and you have a js error in the console that may affect it, also it could affect the accordion element.
Let us know how it goes!
Thanks!
Hi,
So this happens only on post where you use that plugin Easy Smooth Scroll Links unfortunately we did not tested this with the theme so I cannot provide any suggestions.
Also please disable all your plugins except of Visual Composer, clear cache and see if you still have issues. If the issue persist please provide you site url so we can inspect this.
Thanks!
Hello reich90,
Please make sure that you used an ultimate version of Visual Composer. Try to update it. For more information about this, you should see here: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ .
Also please try to disable all the active plugins except VC and install all the plugins that come bundle with our theme.
If your problem is still there afterwards, please let us know.
Hope this helps!
Thank you for the message!
Hello,
Did you try other videos as well? Please make sure the video you are trying to embed is not removed from youtube or you can access it on youtube as well. Please try embedding other videos as i cannot recreate this issue on my end. You can also try to disable all your plugins except visual composer, clear your cache ant try the video again to rule out plugin conflicts.
I see the embed code is different on your end. How are you embedding videos? You can simply copy the video url from youtube and paste it in the post content using the editor.
Thank you!
Hello nicolesauce,
Unfortunately, I think that your website URL is wrong. I cannot access it and also I cannot inspect it. Please try to disable all the active plugins, except Visual Composer on Contact Form 7 (this is a plugin tested with our theme) http://screencast.com/t/Aaq7UMokle , clear all you caches and try it again.
After this, if your problem is still there, please let us know!
Hope this helps!
Thank you for the message!
Hello,
I have inspected your website again and visual composer is not updated. It’s still version 4.5.3. Please use the guide and update your plugin. And the accordion tab is still the old deprecated tab. The code will not work on your tab element. Only on the new element. Please delete and recreate your accordion tab with the new version of visual composer.
Thank you!
Hello,
It is quite a big update indeed. An update can cause this kind of errors as it is equivalent to switching to a whole new theme. Unfortunately the gallery is totally different in the current version and you will have to recreate them using the current tagdiv gallery or a visual composer gallery if you wish. It cannot be made compatible i’m afraid.
Sorry for the inconvenience.
I have figured out that it does that for all posts without images. But this client does not use images so not sure what I am going to do.
It’s by default like this and does this on other installs as well. I am from today on 4 sites with Newspaper theme and another 2 coming this week and I suspect they will all have this problem.
REF setup
– clean WordPress install
– clean Newspaper theme install
– NO CDN network
– Cache cleared, completely cleared and tested on multiple browser.
– all plugins off (accept visual composer) no change
– FRESH new clean isntall of Newspaper Theme, no luck.
SO I am back to square 1 but will make do with the module/block that does not cause problems. It’s only BLOCK 21 with the error.
Hi,
Please make sure that you’re using the folder downloaded from themeforest to update the theme, here it’ the update guide: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Also deactivate all plugins clear all caches, switch to a default WP theme and test again. You can also try by doing a fresh install of WordPress, then try to install the theme and check if the problem persist.
Please try to disable all the active plugins except Visual Composer and try again. This could be from a plugin conflict.
After this changes, if your problem is still there, please let us know!
Hope this helps!
Thank you for the message!
