Search Results for 'ftp'

Hello Ednardo Menezes,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello all,

Please keep in mind that the latest version of the theme has been fully tested and should work as expected. Ensure that the theme has been correctly installed via FTP way, all the required plugins have been updated, clear all the caches and check the results. If the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your setup page.

Thanks for the message!

Hello paologalli,

Please keep in mind that the best procedure to update the theme (plugins) is via FTP way. Simply, you should remove the old theme and replace it with the latest one and then, go to the Plugins section and install them from there -> https://www.screencast.com/t/HvaXyZ1r8ojZ -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello greenboxae,

Make sure that you are using the latest version of the theme installed via FTP way, update all the plugins to the latest version of it, clear all the caches and check the results. If the problem persists, try to make a new fresh install to another sub-domain for testing and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello paologalli,

Did you have installed the theme correctly via FTP way, updated all the required plugins, cleared all the caches and the problem still persist?

Let us know how it goes!

Thanks for the message!

Hello Demir,

Please make sure that all of your required plugins have been updated to the latest version of them which come bundled with the latest packet. Also, if you have the problem with the Newsletter you should simply replace the old version of it with the latest version of it directly in the file via FTP way, clear all the caches and check theme will work as expected.

Thanks for the message!

Hello Duvher,

1)Please update the theme via FTP way according to our documentation from here ->
https://forum.tagdiv.com/install-via-ftp/ because this is our recommended and the surest updating way for our theme.
2)Please notice that the problem with Facebook does not come from our theme but only from the Facebook stuff, sorry! Try to generate another Facebook App Key, ensure that key has been approved by the Facebook and it’s valid and clear all the caches and check the results. For more references to this problem, please check the following topics from here -> https://developers.facebook.com/status/issues/205942813488872 https://stackoverflow.com/questions/49417886/why-does-facebook-graph-api-say-my-account-is-non-active?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa – https://www.nop-templates.com/boards/topic/3388/facebook-integration-locked-due-to-recent-press-privacy-concerns
3)Sorry but I do not exactly understand what you want to achieve. So, if you need to disable the comments count you should disable it from here -> https://www.screencast.com/t/GZ9NBxiFI -> https://www.screencast.com/t/Qjfz65wwh2p
If is not what you mean, provide more details.

Thanks.

Hello,

Please use ftp(or cpanel) to delete the plugin folder from your wp-content/plugins folder.

Thank you!

Hello kim-2,

Please update the theme to the latest version of it. I saw that you are using the 8.1 version of the theme and the latest theme version is 8.7.3. Please update it via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello amandine,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Also, provide the full FTP access so we try to upload your theme. Before there, please contact your dedicated server, tell this problem because you do not have any permissions to upload a theme.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Alex89,

Try using the code below and place it in Theme panel -> Custom CSS Area.

The code is ->

.block-title span{
background-color:#399998;
}

This is a quick fix. Also, I suggest you reinstall the theme via FTP way, clear all the caches, purge CDN files and check the results.

Thanks.

Hello flynewsgr,

It seems to be so strange, sorry! Please provide your website URL so I can take a closer look at it. Make sure that your theme has been fully installed via FTP way, all the caches have been cleared, purge CDN files and check the results.

Thanks for the message!

Hello jmedina0107,

I have tested on my side and everything seems to work as expected, as you can see here -> https://www.screencast.com/t/JcYYEkEAP Make sure that you have correctly installed the theme via FTP way, clear all the caches and check the results.

Thanks for your understanding!

Hello architecture,

There’s no needed to renamed anything. You should simply download the latest theme version from Theme Forest and install it via FTP to your server. Before doing this you should make a full backup to avoid losing all of your data. Please check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!