Search Results for 'ftp'

Hello azzronulation,

I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues, like this -> https://www.screencast.com/t/3EDbEsBWAr1. You should remove all of them, leave just the required plugins to be active, clear all the caches and check the results. If the problem is still there, you should make a new clean install from scratch, via FTP way and use the theme only with default settings and check the results. I have tested on my side, the post template style 6 works as expected.

Thanks for the message!

Hi,

Try installing the theme again using this method
– https://forum.tagdiv.com/install-via-ftp/
Then deactivate all your plugins except the ones provided in the theme package and clear any caching installed. Then try to activate the theme again manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/AEKaTQM0

Thanks

Hello laptinek,

Please keep in mind that the PHP 7.1 have been tested with the latest version of Newsmag. Please ensure that you are using the latest theme version. Otherwise, yo should redownload the theme from TF and update it via FTP way. Clear all the caches and check the results. Notice that until now, we do not have encountered any bad reports regarding on PHP version, sorry!

Thanks for your understanding!

Hi,

That does not happen for me trying to replicate. I added a text with title element on a page, with content in new lines
– https://www.screencast.com/t/6sXzRWTR86Z
Saved the page and this is the result
– https://www.screencast.com/t/GAS6llOiiYc
Something else must be causing this issue for you. You could try to deactivate all the plugins except the tagDiv composer, clear the cache and see if this has any effect. Or even try a fresh theme install by this method
– https://forum.tagdiv.com/install-via-ftp/
Please let us know how it goes, if you manage to identify the cause.

Thanks

Hi,

You can try the FTP method to update the theme. Here is a guide
– https://forum.tagdiv.com/install-via-ftp/
Of course you should still take in consideration the steps before you update the theme
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Visual composer is still available in the theme package and you can use it accordingly. After you update the theme just deactivate it from the plugins section. More information about the new tagDiv editor and the transition to it
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks

Hello bert.deelman,

First of all, ensure that you have right installed the theme via FTP way and then check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ For more information about TD Composer and the transitions between our builder and Visual Composer, please check the following topic here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hello jewanda,

Do you have updated the theme to the latest version? If not, I recommend you to do this via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Then, clear all the caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello jewanda,

Please keep in mind that we do not have any bad reports with the responsiveness on mobile the mobile after our latest theme update, sorry! The theme was fully tested on mobile and should have to be responsive. Most likely, the problem come by your end. Ensure that you have right update the theme via FTP way and also, if you are using some untested plugins, you have to disable all of them and leave just only the required plugins because all of these could interact with the theme core files and causes a lot of unknown issues, like this, sorry! After this, clear all the caches and check the results. If the problem is still there after this advice, you should make a new clean install to another sub-domain and check the results.
If the problem is still there after re-installing the theme, you should provide your website URL and also, some useful screenshots with your problems so I can identify it and also, so I will be able to provide a more accurate response.

Hope this helps!

Thanks for the message!

Hello 3btest,

Ensure that you are using the latest theme version installed via FTP way because this is the surest method in this regard. Then, make sure that you have permissions to add images on your dedicated server. The screenshots with your problem can be attached here, using the Jing online tool. Also, you can provide your website URL.

Thanks for your understanding!

Hello brettferguson,

It seems to be a strange issue on your end, sorry! Try to update the theme to the latest version of it via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hi,

Please check the theme system status and make modifications if needed, according to this guide – https://forum.tagdiv.com/system-status-parameters-guide/
Deactivate all your plugins except tagDiv composer, clear any caching installed and create a new page again, then try to edit it using the composer. If it is still not working you can try a theme reinstall using this method
– https://forum.tagdiv.com/install-via-ftp/ and test again while having only the tagDiv composer activated.
Please let us know if it works properly like it should.

Thanks

Hi,

This is a strange problem. A theme re-install should resolve the problem but it seems the issue has been carried along. Please use this method to make a fresh install
– https://forum.tagdiv.com/install-via-ftp/
Also deactivate the tagDiv composer plugin from the plugins section and leave only Visual composer active, the tagDiv editor is activated from the moment you updated the theme.
If you are using a child theme switch to the main theme, also check or remove any custom code you might have entered in the theme panel custom code sections.
If after you install the theme as mentioned and following all the advice, the issue is not resolved, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hello gorg73,

Please keep in mind that disorder does not come from our default theme behavior, sorry! Notice that the first steps for debugging in WordPress are to disable all of the untested plugins used by you, because these might interact with the theme core files and causes a lot of unknown issues and break the theme. Remove all of them and in that way you rule out the conflicting plugins. If the problem is still there, you should make a new clean install from scratch, via FTP way because this is the surest method in this regard. If you need more assistance in this regard and if the problem is still there after my advice, please provide your website URL.

Thanks for your understanding!

Hi,

First try disabling all your plugins except the ones provided in the theme package, clear any caching installed then check to see if the problem is still there. Also remove any theme modifications you might have made and disable the child theme if you have one.
If the issue is still present you could try a fresh theme install using this method
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello gkleinman,

This is not a good theme behavior, sorry! You should make a new clean install from scratch via FTP way and try to disable all the untested active plugins which can interact with the theme core files and check the results. As a quick solution, please check the code below and place it in Theme panel->Custom CSS area.

.entry-review-stars{
display:none;
}

Thanks for the message!