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Hello! My current site is here: http://e50.4da.myftpupload.com/. I am using Homepage Post and would like for the image to not be so tall, so that the title of the post can be seen without scrolling down so far. Is this possible?
Here is my current site using Logo Style 7: http://e50.4da.myftpupload.com/
The problem I am having is this: When I put in a logo that is the proper size, it is not clearly legible. When I add the retina logo (I am working on a macbook pro with a retina screen) the logo simply gets bigger. It doesn’t compress to make the logo image sharper as it does with the previous logo styles. Thanks for your help.
You can’t update theme directly from WordPress as it’s not hosted on the WordPress servers, but on Themeforest, so it has to be updated via the ThemeForest server — or via FTP when you download it.
Hi,
@sunnysider Maybe something went wrong doing the installation process, if no files of the theme have been modified and deactivating all the plugins do not fix this issue. It seems that some of the elements on the page are not functioning properly. Maybe you have some custom code entered in theme panel, added to the theme files or through a child theme. I have not seen this issue before, and this is not happening on a default theme or a clean install.
You could try a clean install using this method – https://forum.tagdiv.com/install-via-ftp/ and use only the plugins provided in the theme package to see if this solves the problem as it should. Please let us know how it goes.
Thanks
Yes, I know that my blog titles are not in caps. I am not talking about post titles. I am referring to the Block Title. I know how to use the block settings. When I put in “Latest Posts” it always displays “LATEST POSTS” on my webpage.
Again, I notice at your page (https://demo.tagdiv.com/newspaper/block-13/) that your block headlines (ie. Block 13 – on 2 columns) is not in all caps. However, on my page (http://e50.4da.myftpupload.com/) my Block Titles are always in all caps (to see this, scroll to the middle and see “LATEST POSTS”). Can you direct me to a way that I can correct this?
You have not addressed the issue with Style 7: Logo Style 7 is not compressing the logo image, it is not legible, and it is too wide which forces the main menu down creating too much white space…as you can see here: http://e50.4da.myftpupload.com/wp-content/uploads/2017/04/Logo-style-7.jpg.
Secondly in Logo Style 7, I would like to remove the fade at the bottom of Style 7 and replace it with a line. Do you have code that will do this?
Logo Styles 9, 10, and 11 are too tall…I would like to have the menu to the right of my logo as it is in Logo Style 7.
Thanks.
Best to update via FTP, as the Envato plugin breaks stuff more than updates…
(I don’t work here.)
Hello,
It could be a faulty WordPress install, a faulty theme install or even a faulty visual composer install. That is why Catalin suggested a fresh install of the theme and visual composer. Make a back-up of your install, then remove the theme and all theme plugins. Then install the theme using this guide: https://forum.tagdiv.com/install-via-ftp/ and then install visual composer from the theme plugins section of the theme panel.
The number one cause of crashing websites are untested third party plugins and user customization/optimization.
The images not showing is a key factor to your problems This is a sign of a js error that can be caused by your plugins or your customization if you have any.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
The theme is not compatible with all plugins. The only tested and recommended plugins to use with our theme are these ones: https://www.screencast.com/t/WTlQNETEHVZ
Any plugin that is not on that list is not tested and could potentially create problems on your site so when you encounter any issues with the theme you should be aware you use untested plugins and should check those first.
Thank you!
Ok, this is my website in progress: http://e50.4da.myftpupload.com
This is a screenshot of my website when I use Logo style 7: http://e50.4da.myftpupload.com/wp-content/uploads/2017/04/Logo-style-7.jpg
This is a screenshot of my website when I use Logo style 8: http://e50.4da.myftpupload.com/wp-content/uploads/2017/04/Logo-style-8.png You can see that the date, logo, and main menu are not left aligned with each other.
Secondly, the sizes for the logo images that I am using in both examples above are: Logo 331×51, Retina Logo 497×78. You can see that Logo Style 8 is compressing the logo…it is legible but too small and there is too much surrounding white space. Conversely, Logo Style 7 is not compressing the logo image, it is not legible, and it is too wide which forces the main menu down creating too much white space.
Also, in Logo 7, I would like to remove the fade below the menu and replace it with a grey line (as is possible in Logo 1). Question: Where can I chose the color for the lower in line in Logo Style 1?
Thanks so much for your help!
Thanks for your response. Where would I enter the code for the read more buttons to be rounded?
For the headlines…I notice in this link (https://demo.tagdiv.com/newspaper/block-13/) that your block headlines (ie. Block 13 – on 2 columns) is not in all caps. However, on my page (http://e50.4da.myftpupload.com/) these headlines are always in all caps (to see this, scroll to the middle and see “LATEST POSTS”). I cannot find a way to correct this. While we’re here, could you also show where to make the block with a custom color? Thank you!
Hello, I feel my English, I will try to be more concrete. I do not modify a file in the child theme. There is a main theme and some customizations that are copied to the child, what I want to know is if the theme has all my customizations of styles in the ftp within the theme, because I understand that being so having a child theme, in a main theme update will never miss the look and style. Or if, on the other hand, it saves some type of customization within the main database and can be affected in some update.
Thank you
Hello frasercarly89,
First of all, I hope that you have made a full backup to your database, right? I guess that problem happened due to a wrong Visual Composer update, sorry! Please keep in mind that our theme is fully tested with this plugin and works perfectly. I suggest you making a new clean install with the latest version of the theme and also, the latest version of required plugins which come bundled with the theme packet via FTP way because this is the surest method in this regard.
After this, if you will have any others problems with our theme, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.
Thanks for your understanding!
Visual composer crashed my website again (it always does). I did the newspaper update via sFTP, and then updated my plugins (except visual composer). I deactivated all plugins, uploaded the new composer via sFTP, and then it crashed the site. When I de-activate visual composer and then delete it and re-upload, it usually doesn’t let me get past the de-activate stage because it just crashes my site. The sFTP method has worked up until this time. Why does this keep happening?
Hello kbivens,
Please ensure that you are using the latest version of the theme and also, make sure that your untested plugins do not cause this type of error. My advice in this regard is to make a full backup to your database and then you should make a new clean install from scratch via FTP and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there after this, you should provide your website URL so I can take a closer look at it.
Thanks for your understanding!
Hi! I’m wondering how I can fully customize the blocks…for example, I’d like to customize the “Read more” buttons on Block 12 to make them rounded, as I can make them rounded in the right column here: http://e50.4da.myftpupload.com. I’d also like for the headlines to be not in all caps.
Hi,
You can try as suggested the FTP install method, as this is the surest way to install any theme
– https://forum.tagdiv.com/install-via-ftp/
Please let us know if you need further help installing the theme.
Thanks
I would like to place AdSense’s matched content ad unit in a related article. I want you to tell me where the Related article template in FTP. Do not show me the image of the theme panel -_-
Envato plugin doesn’t always work, due to your web server folder / owner permissions.
FTP is the ‘best way’ to do it properly. Worth learning, as you can also make backup at same time 🙂
(( I don’t work here. ))
The best way is to update the theme via FTP.
https://forum.tagdiv.com/how-to-update-the-theme-2/
Hello jorgeraidel,
You should make a full backup to your databases to be safe and then, you can make a fresh install via FTP way. For more information about this way of theme updating/installing, please check our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and for more information about how you can make a full backup to your database, please check here -> http://www.wpbeginner.com/plugins/how-to-create-a-complete-wordpress-backup-for-free-with-backwpup/
Thanks for your understanding!
Hello neotics,
I have checked on my site and the mobile theme seems to work as expected. I suggest you making a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches and check the results.
Thanks for your understanding!
Hello Emil.Gorczyca,
I have inspected your website and I saw that your Category pagination does not work, right? Do you have enough post for your category to be paged? If yes, please try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core file and rule out any conflicting plugins. Clear all your caches and check the results. After doing this, you should try to re-save your permalinks and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
How to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Read section A. Update the theme via FTP
Hi,
I do not know how are you getting these problems. Please note that Visual composer is fully supported with the Newspaper theme and we did not have any bad reports in this regard. There are no known incompatibility issues between the theme and Visual composer if used as recommended.
Conflicts can happen with other plugins, so please try and make a fresh theme install – https://forum.tagdiv.com/install-via-ftp/ and then test this while having only Visual composer active, and no other plugins. Also please consider that if you are using Visual composer on posts, this is not recommended and could provide unexpected issues.
The theme has these requirements – https://forum.tagdiv.com/requirements-for-newspaper/ and also some modifications to some parameters as mentioned here – https://forum.tagdiv.com/system-status-parameters-guide/
Thanks
Hello truth,
If you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, you can provide a full access to FTP, it may be necessary.
Thanks for your understanding!
