Search Results for 'ftp'

Hi arvindk,

Please please address us via email at contact@tagdiv.com and provide your site’s admin and ftp login details so we can have a closer look at this and also include a link to this topic.

Thanks for the message!

Hi,

Please check this guide to update your theme – https://forum.tagdiv.com/how-to-update-the-theme-2/ If you use version 6 please check A,B,C(we also have video tutorial for ftp update). If you use version 4 of the theme please read also this – http://screencast.com/t/WZSp6R1L6YD
If you have custom modification to the theme’s files you will need to re-add them as when you update the theme these files will be overwritten, but the the styling options you’ve set in the WordPress Theme Customize or settings should not be affected.
For more information on how to backup check the official documentation – https://codex.wordpress.org/WordPress_Backups

Thanks!

Hi,

Just connect to your server, go to the /plugins folder, unzip the Visual Composer upload it – http://screencast.com/t/kD3YPsT9nj
It is similar procedure like update the theme via ftp, but instead just upload the Visual Composer in the plugins folder – https://forum.tagdiv.com/install-via-ftp/ Please let me know how it goes and provide more details how you tried to update. Do you get the same error like above?

Thanks!

Hi,

Sorry for delay! We don’t work for weekends!

@meh6927 Please check this guide how to update to the version 6 – https://forum.tagdiv.com/how-to-update-the-theme-2/ make sure that you make a full backup before and do this without any plugins active. After you updated the theme please run the script to rename shortcodes, import old settings. All your custom sidebars must be imported as well, but unfortunately you will have to add again the widgets to them as they become inactive or doesn’t exist anymore.
Please note that the Newspaper 6 should be regarded as a new theme, so you need to update also the child theme as the old customizations(files, css) will not work in this version and you need to adjust and re-add them. Here you can find the new child theme documentation(also you can find it in the /code folder) – https://forum.tagdiv.com/the-child-theme-support-tutorial/

@Gautham Please make a full backup of your current installation and try to update to the version 6 via ftp and disable all you plugins before, follow this guide – https://forum.tagdiv.com/how-to-update-the-theme-2/ Then follow the steps provided(in the docs and also above) to run the script, update the theme plugins…
Let me know how it goes!

Thanks!

Hi,

Unfortunately we cannot replicate this on our side that’s why we demanded ftp access.
The script just rename the shortcodes and import the panel settinngs to the new theme. You can try to make a backup of your database and try a repair for DB. Also you can try to add this code in the htaccess:

AddType application/vnd.ms-fontobject.eot
AddType application/x-font-opentype.otf
AddType image/svg+xml.svg
AddType application/x-font-ttf.ttf
AddType application/font-woff.woff

Thanks!

• This reply was modified 10 years by Alin [tagDiv].

Hi ungquanhien,

We answer to the most oldest topics so if you add new replies we get later to your topic!

Please check the theme documentation to install the theme(FTP or WordPress) – https://forum.tagdiv.com/install-via-ftp/ – https://forum.tagdiv.com/install-via-wordpress/
The theme comes with some plugins that you can use if you want(you can find them in the /plugins folder from package that you downaload from themeforest), but only the Visual Composer plugin is required for the theme, the rest of them are optional. You can install the Visual Composer from here – http://screencast.com/t/VYjcLtItEA

Please go through theme documentation – https://forum.tagdiv.com/wordpress-information/ and also you can see some video tutorials on our youtube channel – https://www.youtube.com/watch?v=rgWqozuqmJk

Thanks!

Hello mboydnv,

You received an answer via email and ftp access was requested. Please provide us with the ftp access at contact@tagdiv.com so we can take a look at your problems.

Thank you

Hi,

Yes, you can upload the Newspaper-child from /code folder via ftp – http://screencast.com/t/pbwGuOp7 and set it from Appearance > Themes – http://screencast.com/t/JBh5ugbE98

Thanks!

Hi,

@Sandall – Please provide a copy of your error.log file, you can usually find it via CPanel or FTP. If the file is large send it via email at contact@tagdiv.com , also include a link to this conversation.

Thank you!

Hi DianeFoley,

If the change to the WP Memory Limit have been recognized then it means the rest don’t update because they actually aren’t changed or they aren’t changed right. We will look into the wp rocket caching plugin matter as soon as possible, I have added it on our todo list.

Let us know how it goes and if this still happens please give us wp-access and provide your admin and ftp login credentials via email at contact@tagdiv.com including a link to this conversation, so we can have a closer look at this.

Thanks

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp credentials so we can take a look, also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

Please try to upload the plugin via ftp, you can find it in the /plugins folder from files that you download from themeforest – http://screencast.com/t/9vFPNCUhK0 Let me know how it goes!

Thanks!

Hello Jamman,

You can follow this link to our theme’s documentation. – https://forum.tagdiv.com/how-to-update-the-theme-2/
You can also find a video tutorial there if you plan on updating via FTP.
Just make sure to back-up your data first https://codex.wordpress.org/WordPress_Backups

Thank you.

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp login so we can take a look, also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

Please make sure that you uploaded the theme properly(try to use ftp method) – https://forum.tagdiv.com/install-via-ftp/ also update the plugins that come with the theme files from the /plugins folder. And disable all plugins except of Visual Composer, clear cache and see if you still have this issue.

Thanks!