Search Results for 'ftp'

Hi,

Try to connect via ftp and rename the plugins folder, so you will disable them, maybe it is a conflict there – https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

Thanks!

Hi,

You cannot cannot connect to wordpress? Or your settings are not saved?
Please provide more details about this? How did you updated the theme? And did you upgraded from version 4? Do you get any errors?
I’m not sure why you have this issue, are you sure that you don’t use any plugins that may affect this? Check this guide how to update the theme(try to update via FTP) – https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks!

Hi,

We’ve made some tests on our side and the “Highiest rated (review)” sort option seems to work fine. Please send an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin and ftp access so i can take a look.

Thank you!

Hi,

I think that the better way is to update via ftp, there is a video tutorial – https://forum.tagdiv.com/how-to-update-the-theme-2/ I suspect this issue may be caused by folder/file permission setting.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a look, also paste a link to this topic so we can know who you are and what your issue is.
I also tried to access your backend – http://screencast.com/t/TKO5SH8EV Doy you have a blank page after log in?

Thanks!

Hi,

Did you backup your site before update? Try to revert to the previous version and do a clean update via FTP – https://forum.tagdiv.com/how-to-update-the-theme-2/ maybe it was an error when uploaded the theme?! I did not found any issues with the new theme version(I also updated on my side – local), widgets are displayed fine.
Also check this only with Visual Composer active, disable all other plugins and clear cache.
Do you have this issue only with widgets? Or also with Theme Panel settings?
If you still have issues, send an email at contact@tagdiv.com and provide wp and ftp access so we can take a look, also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi top10wala,

Recently we haven’t had any similar reports regarding the Visual Composer plugin so please check the theme system status to see if the php memory limit has been increased as setting it from wp-config may not work if your host does not allow for increasing the PHP memory limit–in that event, contact your host to increase the PHP memory limit.

If this problem persist please address us via email at contact@tagdiv.com and provide your site’s admin and ftp login details so we can have a closer look at this and also include a link to this topic.

Thanks

Hi,

Please try to upload the plugin via ftp, you can find it in the /plugins folder from files that you download from themeforest – http://screencast.com/t/9vFPNCUhK0 Let me know how it goes!

Thanks!

• This reply was modified 10 years by Alin [tagDiv].

Hi Steven,

I checked this version(we use the latest version to help our users) and did not found any issues. Please make sure that you update the theme properly, you should not have this issue with missing file. Try to update via ftp – https://forum.tagdiv.com/how-to-update-the-theme-2/ and see if you still have this issue. Always make a backup of your site before any update(even wordpress).

Thanks!

Hi,

I have tested your video urls and they work fine on my side, the featured image is properly set – http://screencast.com/t/D2tdaF4f
Please send an email at contact@tagdiv.com and provide wp-access and ftp so we can take a look, provide a copy of error.log file and also paste a link to this conversation so we can know who you are and what your issue is.

Thanks!

Hi,

Please send an email at contact@tagdiv.com and provide wp and ftp access so we can take a look, also paste a link to this topic so we can know who you are and what your issue is. Also you can update the Woocommerce plugin, it should work fine with the theme.

Thanks!

Hi,

Please send an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin and ftp access and i will look into it.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-access and ftp so we can take a look, also provide the update method that you used.

Thank!

Hi,

Please send an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin and ftp access so we can take a look. Also include details about the modifications made in the them (if you made any).

Thank you!