Search Results for 'install'

Hi,

The issue with the Facebook token was fixed in the latest update. Please download the latest theme package, remove the social counter that you are currently using, and install the one from the package. Then clear any caching installed, and the browser cache. Example for chrome
– https://www.screencast.com/t/f9Q66lPx1fY
After doing this, try and configure the social counter again using the guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
It should work properly now.

Thanks

Hello ImSoCute,

I have inspected your website and I saw that you are using a lot of untested plugins, as you can see here -> https://www.screencast.com/t/TWoST6Iy which can interact with your core theme and cause a lot of unknown issues, like this, sorry! Notice that we cannot provide support for untested plugins and before any deeper investigations at your backend, you should try the theme without using any untested plugins. Disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core file and rule out any conflicting plugins. Please keep in mind that our theme works as expected with blockquotes and we do not have any bad reports in this regard, sorry! Also, we cannot inspect your website if you will not provide your credentials.
If your problem is still there after you have disabled all of your untested plugins and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your website.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

I see that you have installed the travel demo. What I suggest is to edit your homepage and remove the row containing the Revolution slider. If you placed this slider in the row that contains the parallax and is custom made for the demo, this may not work properly. Try removing it, then place the Revolution slider on a new row in the same position and check the results. Please let us know how it goes.

Thanks

Hello,

Without the access token, it will not work. It is required for the plugin to connect to FB. If you cannot generate the access token it means you did not update the plugin. Please delete it and install this one: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip Then try to generate the access token again

Thank you!

Hi,

Please download the latest theme package again. There is another update from a later date that, fixes the Facebook issue – https://www.screencast.com/t/y7cpoma5XtLV
Update the theme and the bundled plugins to the latest version by removing them and installing the newer versions, then configure the social counter. Also clear any caching installed. If if does not work properly maybe there are other plugins that could interfere with it. Please try and disable all of them as a test, except Visual composer and the social counter, and check if the counter refreshes.

Thanks

Hello BeautyGeek,

I have inspected your website and I saw that you are using some untested plugins which might interact with the theme core files and cause a lot of unknown issues. Try to disable all of these untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and check the results.

Thanks for your understanding!

Hello dr_vibe,

I have inspected your website and I saw that you are using some untested plugins which might interact with the theme core files and cause a lot of unknown issues. Most likely, this could be the reason of your problem. Try to disable all of these untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and check the results. After this, make sure that you have added a featured image to your posts according to our documentation here -> https://forum.tagdiv.com/newsmag-featured-images/

Hope this helps!

Thanks for your understanding!

Hi,

Please try as a first step to disable all your plugins except Visual composer, clear any caching installed then check to see if the widgets are displaying properly. I have not seen this problem before, if you insert a widget in the sidebar only once – https://www.screencast.com/t/wgQ7sBI24MTs I do not know why it would display twice. The widgets are not completely the same however – https://www.screencast.com/t/gtfwABXqKk
Please also check any custom code you might have added to the theme files, or through a child theme if you use one. This issue is not happening on my end using only the plugins provided in the theme package, so maybe this is a result of a plugin conflict or theme modifications. Please let us know how it goes.

Thanks

Hello hidoc,

First of all, please ensure that you have installed the latest theme version from your Theme Forest account. Then, make sure that you have installed all the required plugins, like Visual Composer. For more information about this feature/plugin and how you should use it, consult our documentation here -> https://forum.tagdiv.com/how-to-use-visual-composer/
If you need more assistance in this regard, please provide your website URL so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello,

This is a common issue of WordPress. Please use this guide for a possible fix: http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
If you still cannot install the theme , try the ftp method: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

I have inspected your website but there are no errors present. However this issue is present on the post you mention. On all the other posts there is no problem from what I can see. Please try as a test to disable all your plugins except Visual composer, clear any caching installed and check to see if the problem is still there. This way you will know if a plugin is interfering with the theme and causing this problem. It is intriguing because this happens only on that particular post.
I have tested this functionality and it is working properly on my end.
Please let us know how it goes.

Thanks

Hi,

The search function should be present in the header menu by default. I see that you are missing the search icon on your website. Please check if you have any custom code in the theme panel, or added directly to the theme files regarding the header, or search functionality.
Also you could try as a test to disable all your plugins except Visual composer and clear any caching installed. Then check to see if the search is present.

Thanks

Hi,

Please update also the Social Counter plugin. Just deactivate and delete current version and then install the version provided with the theme, you can find it in /plugins folder – https://www.screencast.com/t/1Tkm9zjpA4d1
Then clear your browser cache, if you use Chrome clear especially cached images and files – https://www.screencast.com/t/ihqFh87Sex
Then try to generate the token key again.
If you still have issues with it please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thanks!

Hello,

Do you maybe have a user role editor plugin installed? Our theme does not offer any control over the content based on the user role.

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

@angellkarina You just have to enter the code as instructed in the topic provided above. Please follow the example and enter the code in the theme functions.php file, by using a text editor. Try clearing any caching installed if after entering the code, the feature is not working as intended.

Thanks

Hello Azhar Nadeem,

1)At the moment, the header templates are a global option for blocks in homepage and only for Widgets, this option is individual. Most likely, in the future, this option will become individual and for the homepage.
2)Unfortunately, this type of block is not available for Widgets section. This option is available only for post page. You should use a simple block 7 setups by Latest Articles.
3)Unique Articles option has been designed to be used only for Homepage, according to our documentation here -> https://forum.tagdiv.com/unique-articles/
4)Please notice that option is available only in this demo. Each demo has own design and style and if you want to achieve the same functionality of it, you should install the demo or use a bit of Custom CSS to do it. It is just a simple TABs, an element of Visual Composer.

Thanks for your understanding!

Hello,

Maybe it was a leftover folder from your previous theme. That is not part of our theme so please delete the whole theme folder and install the theme again as you would do an update via ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/
This process shoyuld not affect your content but just to be safe please make a back-up beforehand though

Thank you!

Hello Knockfoto,

Notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us tot provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for your understanding!

Hi,

The social counter issue with the token not being generated was fixed. Please download the latest theme package and update the plugins provided accordingly. Then try and configure the social counter again, using this guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Before you begin, it is very important that you clear your browser cache. Example for chrome –
– https://www.screencast.com/t/f9Q66lPx1fY
After successfully setting up the social counter, clear any caching installed if you are using it. Please note that there could also be some delay for the data to refresh.

Thanks

Hello WakeUpCallProject,

Try to make a new clean install and clear all your untested plugins. If you want to bring best results with our product, you should use only our tested plugins. If you need more assistance in this regard,d please provide some useful screenshots with the issues so I can identify and also, so I will be able to provide am roe accurate response.

Thanks for the message!