I recently purchased the news9paper theme and try to install with another theme that I already use (the website is up and I want to customize the New9paper theme first). However, I receive this respond when i try to live preview the theme – Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
I contacted the server support and they said it might be one of the plugins. Can you tell me what is the problem and if there is any plugin that makes the theme not working?
Thanks
Theme config
Registration key i 60160f4e – **** – **** – **** – 6df03fe89955 Reset key
Theme name i Newspaper
Theme version i 9.6
Theme database version i 9.6
HTTP channel test wordpress
php.ini configuration
Server software i Apache
PHP Version i 7.2.15
post_max_size i 33M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 30 – the execution time should be bigger than 60 if you plan to use the demos. To see how you can change this please check our guide here.
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://civilution.eu
WP Site URL i https://civilution.eu
WP version i 5.1
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 40 MB/request – We recommend setting memory to at least 128MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
Theme config
Registration key i 60160f4e – **** – **** – **** – 6df03fe89955 Reset key
Theme name i Newspaper
Theme version i 9.6
Theme database version i 9.6
HTTP channel test wordpress
php.ini configuration
Server software i Apache
PHP Version i 7.2.15
post_max_size i 33M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 30 – the execution time should be bigger than 60 if you plan to use the demos. To see how you can change this please check our guide here.
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://civilution.eu
WP Site URL i https://civilution.eu
WP version i 5.1
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 40 MB/request – We recommend setting memory to at least 128MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
it’s not working for me when I tried to enable that option on Module. I just installed a plugin that shows the modified date.
Hi,
This page comes from Seo Yoast plugin. If you cannot access it, it seems that you have some problem with your install or with your system status parameters. Please increase them according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/. It’s possible that your PHP memory to be exhausted and that’s why you cannot open it.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
The black demo is a highly customized version of the theme in terms of design, mainly the colors. There are a lot of lines of CSS used to receive that result
– http://prntscr.com/mxrygm
Install it only if you want the website to look as the demo, what is special about the demo is the predominant black color, there are no other special elements besides this.
Thanks
Hi,
If you want you can use a demo -> https://tagdiv.com/newspaper-theme-installing-demos/
Fast-Start Your Site: 7 Fully Customizable Demos to Capture the Crowd! -> https://tagdiv.com/newspaper-theme-7-new-fully-customizable-demos/
You can build that page using tagDiv Composer, please check our documentation
Basics: Using the tagDiv Composer Front-End Page Builder -> https://tagdiv.com/tagdiv-composer-page-builder-basics/
How to Import and Edit a Cloud Library Page -> https://tagdiv.com/cloud-library-page-templates-newspaper-theme/
You can check our documentation and tutorials from here -> https://tagdiv.com/category/documentation/
If you have any question please let us know!
Thank you for your understanding!
Hi,
I tested this on my install and the link is change for me
-> https://www.screencast.com/t/V3fDhyg5S
Those are the settings the I made -> https://www.screencast.com/t/ViK0M2ch
If there is still a problem please provide some more details and a link were I can inspect this.
Thank you!
Ejemplo: si instalo newspaper Black version demo, lo puedo utilizar de manera normal como si fuera la version fondo blanco que adquirí? o solo es prueba y sus funciones no estan al 100% ? se entiende?
Traductor google
Example: if I install newspaper Black version demo, can I use it in a normal way as if it were the white background version that I purchased? or is it just a test and its functions are not 100%? it is understood?
Hello!!! New update: I’ve installed TD Composer but I’m not able to add elements. Can you please help???????
Your theme is really complexe….
Hi,
That is happen because you have install mobile theme, and the mobile theme have others settings for layout, and will not apply the responsive one from the theme; if you do not want to have the feature image on mobile theme, please add this custom css in Newspaper>Mobile theme>Custom code > css
.td-post-featured-image{
display: none
}
Thank you!
Hi, now I have deaktivate all plug in 3 by 3, clear cache and test without positive results, I have also deactivate TD composer and reinstalled it. My WP system seems to work, htaccess checked. Then I went back to older version but it worked not even at that. Even my webbhost seems to have right settings, I have two other sites on it there I use Newspaper with TD composer, and it works fine. Very Strange that composer not work at Internetfoto (i don´t have Cloud library but I installed for test the solution Tuck68 shared, but it worked not for me)
Hi,
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
So the theme may be installed and activated on a single website based on those terms. Activating it on a testing domain or sub-domain is permitted, but different websites with different content will require more licenses.
Thank you!
Hi,
So with the previous version all was working, but after you updated the theme there are problems with the composer. Maybe the theme has not installed properly, you could try and reinstall it, either by FTP again or by WordPress.
If the same happens, the first step would be to check plugins. Deactivate all non-theme plugins as a quick test. Check if the same happens. If you use child theme, deactivate it as well temporarily.
In case the problem remains, please send us an email at contact@tagdiv.com and provide admin access. Also include a link to this topic in the email. Mention how we can recreate the problem on your website. Let us know.
Thanks
Hi,
Please delete the social counter plugin and install it again from the theme plugins panel
– http://prntscr.com/mxajuw
Then check if the problem is solved. Let me know.
Thanks
TD composer is not available in the new installed theme and only available when i install the demo themes !!
please help
Hi Calin, thanks again for a prompt response.
I have disabled my hosting cache plug-in (SG optimizer), and installed WP super cache as recommended, with all the recommended settings. There is a small REDUCTION in the speed score (from 18 to 15). It is clear that the cache plugin I was using before is at least as good, in fact slightly better than WP Super cache. The issue is ENTIRELY the TDC template loading. If you go to the site http://www.ethical-intelligence.com you can see the header does not load immediately, but the rest of the site, including the footer, loads more or less instantly. The TDC template takes a further 1-2 seconds to load. The issue is ENTIRELY with the header template, and not with the rest of the site, or the footer, or the caching. Switch to the old header (the Theme Panel version) and loading is MUCH faster. It is very frustrating that the TDC header template problem is not being addressed. Can you look specifically at the TDC header performance on this site?
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;
Please make sure that you make the theme installation like in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that you have a good connection to the internet.
Thank you!
Hi,
Please notice that we take in order of time ( time when was post the question ) to answer to question, and if you post/replay again in your topic the time will change and will be move to recent question time https://www.screencast.com/t/sqwWFYcjfL
Replay in another topic -> https://forum.tagdiv.com/topic/help-theme-style-sheet-missing-cant-use-theme-after-update-or-reinstall/
Thank you!
The version is 4.7 and the installation is made via the FTP. Unfortunately, Youtube video does not generate Featured image. It’s been trying for a long time but it does not work.
see the video:
Hi,
Please remove the background image from background ->
-> https://www.screencast.com/t/3lLM8s61r2n
https://www.screencast.com/t/9vDuxyzQA
Also please use a cache plugin, we recommend -> https://www.screencast.com/t/mFeoe6XbUE8R
There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Thank you!
Hi,
Please make sure if you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Please notice that I have made a test on my localhost and the Featured image from the video seems to return good results, as you can see here -> https://www.screencast.com/t/gYrpmgiaV
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
Please make sure that you make the theme installation like in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
We recommend to make the update via FTP.
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;
if there is still a problem please provide me a link were I can inspect this!
Thank you!
I buy NewsPaper theme today, and prepare to install in our domain. Before this, I need to confirm one thing, if I install in http://www.xxx.com, can I reinstall in new domain name in the same domain? For example, install in news.xxx.com. Thanks.
Hi,
Please make sure that you make the settings like in our documentation:
Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
How to Make an AMP ready Website with Newspaper Theme -> https://tagdiv.com/amp-newspaper-theme/
Please make sure that you activate the amp from mobile theme -> https://www.screencast.com/t/6m5bxthx8ec and you check the box from general Amp -> https://www.screencast.com/t/WEyXhNzY
For this error https://prnt.sc/mupdgl here is the fix.
You’ll need to go in wp-content/plugins/td-mobile-plugin/td-mobile-plugin.php
and at the bottom of file set this code
$theme_options = get_option( 'td_011' );
https://prnt.sc/mv165e
https://www.screencast.com/t/NclX3sIf
Also if you do not like the new tagDiv AMP you can deactivate it and install other amp plugin.
Thank you for your understanding
