- ApiPractical example – How to add a new Block and Module
- ApiAPI – Smart Lists – Introduction
- ApiAPI – Category top section style – Introduction
- ApiAPI – Category top section template – Introduction
- Apitd_api_module::update
- Apitd_api_module::add
- ApiAPI – Modules – Introduction
- ApiUsing the Theme API in plugins
Hello,
What version do you use for mobile? Mobile responsive version or mobile page?
Can you also provide the link to your website?
Thank you!
Hi, sometimes the video inserted in “featured video” is not responsive. Usually the problem is solved by refreshing the page. This problem is visible if not logged in, if logged in, from mobile and desktop. Why?
Thank you
Dear Bettina,
WP Super Cache has been plugged into our website and configuration was set according to your recommendation.
But the appearance shown on IPAD still abnormal. Some page shown desktop version but some page shown mobile version.
Today I accessed the live site, everything is good on the desktop version, but once I tried to see the mobile version through Developer tool in chrome it loads the wrong header and homepage.
But once I refreshed it a few more times and wait a few minutes it loads the correct homepage and header, how to remove the wrong homepage and header from loading?
Here is how it should look like: https://postimg.cc/1fJBNKyV
This is what the wrong homepage and theme looks like, it loads initially sometimes: https://postimg.cc/Hcw4WwSx
I sent the requested info, but I also see one of your folks sent me an email with the following custom CSS for the mobile theme, and it worked to solve the issue:
.wp-block-image .aligncenter>figcaption {
display: block;
}
1. Suddenly I got a problem that on my mobile, my website’s front page is not showing the menu bar and footer. If you check from the desktop you will see everything is okay. But when checking from mobile and google’s pagespeed insights or with lighthouse (mobile test), you will see that the front page of the website has default elements and no menu and footer that I have created. The problem is only on the homepage. You can see the pictures I have added. How can I get rid of it? I have added the snapshot.
https://imgur.com/a/1xlHWTc (default menu on front page)
https://imgur.com/a/uZyDfGy (actual meu on mobile)
2. After this, now I see many articles do not show ads whether some of the articles are showing. I want to get rid of this problem too. I am using ad inserter but I don’t know why this happened.
Thanks. Regards.
Hello!
Probably, you didn’t select the menu from Newspaper -> Theme panel -> Mobile theme -> Header -> Main menu. If this is not what you mean, then please provide your website link in order to help you efficiently.
Thank you!
When I click on the mobile menu (burger) animation starts but the menu itself won’t show.
https://new.agronom.com.ua/
I did that already but i have another question, i want to make the header and site appear mobile exactly the same as the site on a laptop or computer but it seems i cant do that,
First i made the site from a pre-installed site (the covid -19 site with yello blocks) but then the small introduction text appeard everywhere so also under other subjects on the header but the mobile site was exactly the same with a white header, so i deleted it and made it with only the covid 19 header but now it’s impossible to change the header from black to white? So whats the best way to do this ( editing with tagdiv composer doesn’t work)
Thanks in advance.
Bettina, thanks for your explanation. The mobile theme is really fast, but not very appealing. I think I’ll stick to the no mobile page.
Thank you for the reply. Setting offset empty solves the issue.
I am facing another issue with menu/search button in mobile devices.
Whenever menu or search button is pressed in mobile site, the page gets reloaded and it gets to the top of the page.
Please guide me in solving this issue.
Thanks
Hello,
Unfortunately, your situation with that error, I don’t know what it could be from, because I don’t even know how I could recreate it and what it could come from, but if you agree to send us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Before sending the email, please make a full backup to all files and the database.
For the mobile version, I am not sure I fully understand, what version do you use for mobile? mobile responsive version or mobile page?
Thank you!
Hello!
I just explained you above that you are not able to customize so much the mobile theme version. So, unfortunately, you can not move the elements on the page, but what you can do there is to deactivate some elements(show/not): https://www.screencast.com/t/mrZoW8PdiQUm
Also, with mobile theme plugin enabled, you can not change your footer.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Please note you should deactivate the Mobile theme plugin if you want to use mobile pages.
Thank you!
Hello!
I just checked your website and now all seems to work just fine.
This situation appear when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Or maybe you had this situation: https://forum.tagdiv.com/topic/website-look-is-different-in-mobile-browser/
Thank you!
Hello!
You can disable/enable sticky mobile menu and main menu when you access Website Manager, like this: https://www.screencast.com/t/EdpjIpsBHunx
Hope that helps you!
Thank you!
Hello @Lorlornyo,
If you mobile theme plugin, then you need to add the custom code in Theme Panel -> Mobile Theme -> Custom Code => https://www.screencast.com/t/St204VtFl3N
Thank you!
Hi!
Yes. You should change them from your code on mobile viewport, where is not working: https://www.screencast.com/t/XxgJ2YbRHDy2
Thanks!
Hello,
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
If I understood correctly, you want to have a different layout of pages on mobile, so you can create a mobile page, this is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this helps you!
Thank you!
I upgraded to 10.4, flushed WordPress cache and browser cache (Chrome), and the issue is still there. On the post I have mobile theme and AMP activated:
https://snipboard.io/IrAGWn.jpg
In the AMP settings I am in “transitional” mode, and these are the settings:
https://snipboard.io/JqUBhX.jpg
And in the Mobile Theme settings, these are the AMP-related settings:
https://snipboard.io/yAvHFn.jpg
Still getting vertical photo captions in AMP version:
https://snipboard.io/dDEb6Z.jpg
Any ideas?
The mobile theme now is on, so that you can have a look on it.
Ty
Hello,
I created a website with Newspaper theme version 10.4 and installed a mobile theme.
It works well on desktop with the desktop theme and mobile with mobile version theme.
The only problem is when surfing on the Ipad version. Every page and post on the iPad version are shown correlated to the desktop version which is desired, but the about and privacy page was shown based on the mobile version instead.
I try to do what has been posted on the Webboard and clear the cache but the problem still persists.
Kindly check, please.
Link to website : https://www.worldwantswandering.com/
problem page about page and privacy policy
Hello Anamaria, I really don’t know what is happening. Now I see the good page and I do the same as before. I have an other issue, I used a template for the homepage (pc) but when i go in tagdiv to the mobile version I see something else than the one on te mobile phone?? What I am doing wrong??
Thanks
Hello !
1. You can achieve that by using tagDiv Composer to edit your template and add a block in which you can filter the posts as you can see here: https://www.screencast.com/t/BKwmPBF8Tb
2. As you can see here you can add elements using tagDiv Composer: https://www.screencast.com/t/KyPd0LMWzT
3. Can you show us where you achieved this ? So we can take a look on what differs in the Mobile device.
Thank you !
Hello,
As I said, the problem is from the cache plugin used, because the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa).
Also, if you use multiple cache plugins this problem may occur.
We tested the WP Super Cache plugin and this problem did not appear, that’s why we recommend it.
Thank you!
