Search Results for 'update'

Hello josflachs,

I have inspected again your website and I saw that you are not using the latest theme version. Please update the theme to the 8th version of it via FTP way, clear all the caches, purge CDN files if you are using the CDN system and check the results. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

Try disabling the tagDiv composer plugin. This editor is activated by default the moment you update the theme to the latest version. Is some cases it can interfere with some elements of Visual composer.
The image should display as intended after you disable the tagDiv composer. Maybe clear your cache afterwards.

Thanks

Hello ALM2000,

Please notice that the theme update should not break your website, sorry! Please check our change log here -> https://www.screencast.com/t/JCS5R2TzT because there you will see what kind of changes were made in this update. Most likely, you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues which can break your website. Try to make a full backup to your database and make a new clean install from scratch via FTP way because this is the surest method in this regard and check the results.
Also, if you cannot access your dashboard, you should contact your hosting provider, tell the problem because it is possible to be a problem from your hosting provider/firewall which blocks you to access it.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Dmitry_Lupich,

Unfortunately, this page has to be updated because these buttons will not work, sorry! All of these was based on Visual Composer plugin which now, is an optional plugin and that’s why the shortcodes will not work. We have implemented our own page builder which is named TD Composer and we have added new tagDiv buttons which can be found in Format section, according to our documentation here -> https://forum.tagdiv.com/increase-users-engagement-add-custom-buttons-posts/ If you will use them, you will not see the shortcodes and will look better than previous ones.

Thanks for your understanding!

Hello,

This is a strange issue indeed. We never heard of such issues before. Please make sure you update your theme properly using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and try to update without any plugins as your plugins could impact the process.

Let us know if you still encounter this issue.

Thanks

Hello,

Please try to reinstall your theme by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Choose any method except the automatic update one as this is not technically an update but the same file replacing must happen.
Also please disable all plugins except the page builder and test again as a plugin conflict can create such issues as well.

Thanks.

Hi,

This could only be done through coding in the theme files. There is no option in the theme at the moment, to add new social networks. You could follow this topic and manually implement a new social
– https://forum.tagdiv.com/topic/adding-social-media-services-under-social-networks/
Or you could use a plugin that has the options you need. More options and social networks may be added in future theme updates, but I could not say for sure when this will happen.

Thanks

Hello,

Thank you for pointing this out. We will make the proper adjustment in the next theme update.

Thanks.

Hi,

Like I mentioned above, in future updates more elements and features will be added only for the tagDiv composer, not Visual composer. If you use tagDiv composer to build your pages, you will not have to rebuild them again at a later time. They will always be there and you can use them in your website.
The similarities are meant to help the transition between the two editors, once you start using tagDiv composer you will not have to build your pages again.

Thanks

Hi,

I have inspected your website but I do not see any problems with it at the moment. Everything seems to be in order on your homepage, category page, post pages etc
– https://www.screencast.com/t/6GGuCUsViA
Please correct me if I misunderstand.
The version of Visual composer that is provided with the theme is always tested and works accordingly. It is specified that you should not update this plugin directly from the author, if you are not using the bundled version. When Visual compose receives an update we will make the proper tests, and include it in the theme bundle.
This will ensure full compatibility with the theme.

Thanks

Hi,

Please note that the Visual composer provided in the theme package is working as intended with the theme. If you are not using this Visual composer version, please do not update the plugin directly from the author until it is officially supported by the theme.
When a new update is available for Visual composer, we will test it properly and only then include it in the theme bundle. This will ensure that it will be fully compatible with the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
– https://forum.tagdiv.com/topic/visual-composer-update-21/

Thanks