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Catalin
tagDiv Staff

Hello BW,

I have tested again your website with Google Structured Data -> Testing tool and you do not have any errors in this regard. Please notice that we respect all references in this tool which Google uses and we cannot force it to show the Review stars when the users find your posts….it depends only on Google search engine. I have added your suggestion to our list of improvements, we will make some investigations in this regard and if we can do something in this case we will consider implementing this in our future updates.

Thanks for your understanding!

fabiocimo
Participant
#0

After updating the theme version to 7.2, I noticed a notification in the plugins sections telling me that VC is out of date (ver. 4.11) and that the latest version was 4.12. I tried reinstalling the theme, but it is just the same. What happened?

invernessgigs
tagDiv Member

Hi There apologies i thought i had left the website address (it’s http://www.invernessgigs.co.uk). I have updated the site, downloaded (through wordpress tbh i don’t have access to the other method) the site, i have emptied cache, No change.

Any input to sort would be appreciated

chris

suesoo
tagDiv Member

Thanks for your reply Bogdan.
Appreciate if the team could update this soonest and do keep us notified, thanks.

jorgepixel
tagDiv Member

Hi friends, we have this problem:

http://www.samchuninforma.com

The images don’t display. I’m already check for updates and check the pluggins but my website still the same.

Please help us.

Thanks

Bogdan B.
tagDiv Staff

Hi,
At the moment we have no option to set the new logo as our theme uses font logos. the icon needs to be created and added to our library but at the moment there is no such option. I will add this request to our list for future updates.
Thank you!

John
tagDiv Member

Hi Bogdan,

Thank you. Choosing jetpack didn’t show anything for me. I selected “-Latest-” and that showed me the latest news, which I think works for me as the site is updated frequently with at least 20 articles per day.

Is “Latest” a function or just a “select/heading” option? 🙂

Thank you
John

suesoo
Participant
#0

Hi,
Instagram logo has been updated recently. How can we change the icon on top header/footer to reflect the new logo design?

Please assist, thanks.

Sue

Catalin
tagDiv Staff

Hello halcoolllc,

If you are referring to the Recent Posts from Visual Composer element, please notice that you can change the title of it when you edit this block, like this -> http://screencast.com/t/bry2Vi5i Also, please notice that you must not buy any Visual Composer license because this will come bundled every time with the latest update. If this is not what you mean and you need more assistance in this regard, please provide some useful screenshots where you can identify what you want to change and you can provide your website so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello invernessgigs,

Please ensure that you have the latest version of the theme and also, the latest version of the required plugins -> Social Counter 4.1, Visual Composer 4.12. If you are not all of these, please try to update your theme using the FTP method according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ then clear all your caches and check the results.
If you need more assistance in this regard, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Bogdan B.
tagDiv Staff

Unfortunately yes. If there is no setting for your request and it has to be made custom, you have to do it on every update. There is no update proof way of customizing the theme files unfortunately.
Thank you!

Bogdan B.
tagDiv Staff

hi,
This is usually a caching issue if you just updated. Please clear all caches including the cache plugin, server cache or cdn server. then test your site again. If the problem is still there, please provide a link to your site so I can inspect it.
Thank you!

Bogdan B.
tagDiv Staff

Hello,

The 7 days post sorting has a fixed number of days. There is no way of selecting the amount of days for this sorting option. Alternatively you can use the jetpack sorting option that provides 2 days sorting: http://screencast.com/t/QKgw0F6wF
We already added this suggestion to our list for future updates but it’s up to the development team to decide if this will get implemented.

Thank you!

Catalin
tagDiv Staff

Hello iNBishkek,

The latest update could be found to the Theme Forest. You will have to logged-in to your account from Theme Forest and from there you will have to download the latest version of the theme which is Newspaper 7.2. With this latest packet, you will bring all the required plugins which are updated to the latest version of them…Visual Composer 4.12 and Social Counter 4.1. Please do your update using the FTP method because this is the surest one in this regard. For more information about this, please check the documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Please notice that will never be needed to buy the VC because the license of this plugin come bundled with our theme and this is part of our theme and the licence of it will be included in the theme packet.
Try to do these and check your final results regarding on Social Counter. If you need more assistance in this regard and if you encounter some problems, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue.

Thanks for your message!

themesic
tagDiv Member

I see.

Unfortunately, this is a task that will be needed to be done upon every update – as far as I can understand.

Bogdan B.
tagDiv Staff

Hi,
Like I said in my above reply: http://screencast.com/t/EToNth0h5 You can ignore these messages as there is no license. If you want a license and access to the plugin support and updates directly from the plugin author, you will have to buy the plugin, but you do not need to buy it to use it with our theme nor do we recommend doiung so as we are the ones that provide the updates that work with our theme. If for example the plugin author releases an update that is not compatible with our theme, it will break your site. We have to adapt our theme for every update visual composer launches and bundle it in the theme package along with the theme updates. We only recommend using the version of visual composer we provide.
Please ignore any activation messages regarding visual composer and revolution slider.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
The parameters that can be retrieved are displayed in the api documentation here: https://forum.tagdiv.com/td_api_blockupdate/ if you cannot do it yourself, we suggest hiring a freelancer as the theme api is not covered by support as it represents customization.
Thank you!

Civilax
Participant
#0

I just updated to newspaper theme to the latest version. Since then site logo displays as follows, site title display underneath the logo. how can I fix this?

Please see below image to understand the issue,

error

danielamarin
Participant
Social - topic
#0

Good morning,

I launched my site yesterday, but when I try to share posts on Facebook and Twitter, the link display still says that the site is coming soon.

Is there a way to manually update this?

Additionally, how would I go about creating a custom side bar?

Or, how would I edit the default side bar that appears on article posts? My Twitter account for the social tracker is not updating, and I imagine it is because I must link it in this specific sidebar, but I can’t find access to it.

Thanks,
Daniela

Fitlogy.com
tagDiv Member

Hello,

I followed the procedure..It is asking
“Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer. “

iNBishkek Magazine
tagDiv Member

Working with this theme has been a ROYAL pain! Bought it a month ago, with the notion I would have the site up and running in very little time, but instead, nothing but problems everywhere… Saw this post while looking for another problem fix and since I also have and need to solve the problem with the tagDiv social counter registering FB at 0, I decided to read it.

Catalin suggested that “Please ensure that you are using the latest version of the theme -> Newspaper 7.2 and also, the latest version of Visual Composer ->4.12 and Social Counter 4.1 in order to achieve best results.”

1. I have V 7.1.1 there is NO UPGRADE from my version to 7.2 option on the Newspaper dashboard – so how the hell to upgrade it?

2. For Visual Composer V 4.11.2 to V 4.12 there is this message – “There is a new version of WPBakery Visual Composer available. View version 4.12 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?” – In other words, I need to buy a licence to a plugin that should have had a licence since it came bundled with the theme I bought. If not, a “buyer beware disclaimer” should be posted, Oh BTW, you need to buy this and that too! Because this is the answer from Visual Composer ->How to update and receive support if I do not purchase direct license? In such case you need to wait on your WordPress theme author to update Visual Composer on their side and push it to you. Where do I find this information on your site?

3. Luckily, I have Social Counter 4.1, but FB is at ZERO.

4. How do I update the theme to V 7.2 and Visual Composer to V 4.12?

5. Finally – Development and also Support needs much improvement!

Catalin
tagDiv Staff

Hello naveen,

Unfortunately, our theme has not been designed to use the Linkedin in Social Counter, sorry! Please notice that is not a simple task and require to alter the plugin code in order to achieve as you wish. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
I have added this request to our list of improvements and it is possible to implement it in near future updates but we cannot say for sure when it will be implemented

Thanks!

Bogdan B.
tagDiv Staff

Hi,

You cannot find the widget because there is no weather widget in newspaper 6. This feature was added in newspaper 7. Please update your theme by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update your plugins: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (the social counter needs to be updated as well. All plugins are bundled with the main theme archive)

Thank you!

Bogdan B.
tagDiv Staff

Hi,
I will add this suggestion for future updates and if the development team decide on it, then it will get implemented. Until such time you can use css to float ads left or right.
You can use css like so:
non-adsense:
.td-a-rec-id-content_top, .td-a-rec-id-content_bottom{
float:left!important
}

for adsense:
.td-g-rec-id-content_top, .td-g-rec-id-content_bottom{
float:left!important
}

Thank you!

Bogdan B.
tagDiv Staff

Hello,

1) Your first issue is gone. it is a known caching issue and once the cache gets cleared, the problem goes away.

2) I can see no text behind the logo. It could have been the same cause.

3) Same as 1. The problem is that if you use a strong caching tool or cdn server, after you update the cache will still serve the old style.css of newspaper 6 and you will see all kinds of issues untill the cache is reset. it appears fine now.

Thank you!

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