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Simion C.
tagDiv Staff

This issue is currently under investigation, indeed it seems WPBakery is causing it. A solution should be found in time for the coming theme update. Sorry for the inconvenience and thank you for the feedback, much appreciated.

Simion C.
tagDiv Staff

Hi,

I see the issue, it is happening for me as well with a button, the icon elements seems to work alright as you mention. We will try to fix it in time for the next theme update. Sorry for the inconvenience. Shouldn’t be long before the update will be released.

Thanks

Calin
tagDiv Staff

Hi,

We know that in our days the most users are from mobile devices, that’s way our newspaper theme is responsive, using the mobile version from responsive theme will show the content with the layout from desktop, because the most part of users have a low connection to internet, the loading of website take to long, that is way our developers made a special plugin for mobile version ( mobile theme ). Also our developers team continue to improve the newspaper and mobile theme plugin, and we hope that soon we’ll achieve better results on page speed and have more control over mobile theme plugins; as about AMP plugin, soon will be relist a update that will resolve the problems with AMP version.

Thank you for your message!

anhkhoa41176
tagDiv Member

You should try this method. It worked for me

“The issue seems to be the PHP version. Please update your php version as you use a very old php and this is the most likely cause. I cannot change it from your dashboard or FTP. You need to access your hosting panel and change the php version to at least php 7. we recommend 7.2 if your host can support it. (do not go above php 7.2)”

vanpope ROCKS
Participant
#0

Hi there. I had vers 8.8 installed on a domain that I use to build my client’s websites, before i transfer them. I updated the new vers 9.6. To my absolute dismay there were errors all over.

Theme upload errors occur
Tagdiv Importer error
The Tagdiv Composer don’t work, I get error messages
changed top and bottom share-buttons to round and the change does not carry through to live
Active Home page disappeared
Mobile not the same as Desktop
Header Post collage / Breaking News does not show
all sections on desktop broken

This is literally a broken site, with no structure. It looked amazing before and was almost ready for launch with a few outtakes to occur.

It is now a mess. I am very disappointed.

Marius

danielpaulchristie
tagDiv Member

Thanks, Simion!

I will send you that email. I was trying to update the theme, but it wasn’t giving me the option. The issue did happen on 9.6, but I don’t recall it occurring due to the update.

Thanks,
Daniel

alinec
tagDiv Member

just to update. i also tried the book sample plugin by tagdiv. and i received the same errors.

Mark
Participant
#0

The new version of newspaper 9.6 the AMP is updated and the AMP doesnt look like Newspaper mobile theme.

How to edit footer, ads, etc on AMP on it?

charles.kiss@gmail.com
tagDiv Member

Simion, thank you for your response.

Sorry for the ambiguity: The tdc_main.php file containing the comments “//// Add external shortcodes….” was taken from a version 8.5 directory I had archived, …\Newspaper\includes\plugins\td-composer\includes\tdc_main.php Line 231.

I grepped the current installation of version 9.5 and those comments are not found.

The irony is that the Newspaper 8.5 version worked fine in early January 2109 (and since we purchased the product in 2017): Shortcode in the excerpt field worked before the 2019 WordPress and PHP updates – I think up to WordPress 4.95, and PHP 7.0.32.

In any case, our TablePress shortcodes are no longer rendering properly on category pages (and haven’t since January):

https://ipq.org/category/warning-letters/

These shortcodes are added to the excerpt field in the post, such as (HTML brackets are stripped for clarity):

a href=”https://ipq.org/micro-labs-limited/”><font color=”000000″>[table id=217 /]</font></a

You can see by visiting the page that the shortcode text is linked, ie. being read.

I’ve not been able to have any shortcodes render under these conditions, not even old built-in WordPress shortcodes.

The Call Stack I’m getting from the td_action undefined index error is (edited for clarity):

load_css_live (…\plugins\td-composer\css-live\css-live.php:31)
require_once (…\plugins\td-composer\css-live\css-live.php:592)
tdc_plugin_init (…\plugins\td-composer\td-composer.php:68)
WP_Hook->apply_filters (…\wp-includes\class-wp-hook.php:286)
WP_Hook->do_action (…\wp-includes\class-wp-hook.php:310)
do_action (…\wp-includes\plugin.php:465)
require_once (…\Newspaper\includes\wp_booster\td_wp_booster_functions.php:214)
include (…\Newspaper\functions.php:44)
require_once (…\wp-settings.php:479)
require_once (…\wp-config.php:105)
require_once (…wp-load.php:37)
{main} (…\wp-admin\admin-ajax.php:22)

The code we used to deliver the hooks were – and currently are – added to the Newspaper/functions.php file, LINE 12:

add_filter(‘the_excerpt’, ‘shortcode_unautop’);
add_filter(‘the_excerpt’, ‘do_shortcode’);
add_filter(‘get_the_excerpt’, ‘do_shortcode’);

Please pardon me for any errors, including errors in communication, I’ve been working on this off-and-on since January. Many attempts were made to fix this problem, including: • new installations with the old Newspaper 8.5 theme • new installations with the new theme • deactivation and deletion of plugins, including combinations thereof, and • running on PHP 7.0.32 in a development environment.

Our ipq.org site is a development site, as is ipqpubs.org, where these problems first arose.

I just began the debugging process in Visual Studio Code, a few days ago. Your assistance is greatly appreciated. I’m sure the solution is a very simple one.

Thank you!

Media Gazelle
tagDiv Member

UPDATE: If I set the memory limit in PHP to 2024M, then it loads without an error. But that’s obviously an outrageous amount of memory. It also takes about 30 seconds to load the page, and I only have ONE template in there…

Media Gazelle
tagDiv Member

Ah OK, that will probably work, except that every time I update the theme I’ll loose that setting. Could you add it to your configuration UI please so it’s saved?

Kozzi
tagDiv Member

Thanks – I did not notice that I can specify 1 image background in the CSS. So I am good now.

FYI – It would be a great option to specify the background for tags just like categories in future updates.

Calin
tagDiv Staff

Hi,

There will be very soon an update ( maybe even this week, if not the next one ), hope that all those problems will be solved.

Thank you for your understanding!

Simion C.
tagDiv Staff

Hi,

Nice, thank you for posting the code you created and sorry for the inconvenience again. There will be an option for this implemented in a future update, can’t say when exactly.

Thanks

Simion C.
tagDiv Staff

Hi,

1. You could enter content in the about us section, it can be entered here
http://prntscr.com/mzhpeh
Or I could give you a code to remove the “About us”, enter it in the mobile theme custom CSS section in the theme panel – http://prntscr.com/mzhqn3

.td-footer-description .block-title {
display: none;
}

2. That is not possible, unless maybe you make a modification like this – https://forum.tagdiv.com/topic/latest-article-mobil-theme/
The mobile theme doesn’t have many settings at the moment, we will add more in coming updates.

3. The WP Super Cache plugin should work properly with the mobile theme, other caching plugins could cause problems like you are describing. If possible please try and use this caching plugin.

However something unusual is happening in the website, I can’t seem to access the non-AMP version of the website, the URL is always /amp for some reason.

Are you using the mobile theme and official AMP plugin? – https://tagdiv.com/amp-newspaper-theme/

Thanks

Simion C.
tagDiv Staff

Hi,

Seems to happen in my case as well, either by adding the video link in a classic element or using the Gutenberg embed element – http://prntscr.com/mzh0ym

There is a lot of empty space top and bottom, I even tried with a default wordpress theme and it is the same. I found some topics about it
https://github.com/WordPress/gutenberg/issues/10109
https://wordpress.org/support/topic/big-white-space-above-youtube-video-since-last-update/
Could be a Gutenberg issue.

Thanks

Catalin
tagDiv Staff

Hi,

Please make sure that you have correctly updated the theme via FTP way, remove all of the untested plugins and leave just to active only the plugins that come bundled with the theme core files. If the problem is still there, please let us know!

Thanks for your understanding!

azahar ahmed
tagDiv Member

Thanks for your reply. I will wait for the next update.

Thanks

Calin
tagDiv Staff

Hi,

Unfortunately using header style 3 you can not achieve a bigger logo, for this you’ll need to use an header stile with full logo or import/edit one from tagDiv Cloud Library

Thank you for your understanding!

investireoggi
tagDiv Member

Hi,

I have set all I can, but for the PHP version I can’t update above 7.0 for now (is it not enough to have more than 5.4?).
On top, I’ve Memory Notice problem (40 MB/request) but Wp Memory Limit has 256 MB/request;

https://www.screencast.com/t/cyZdkTfR

Thank you in advance for support.

Simion C.
tagDiv Staff

Hi,

A Xing share button is not available currently for posts. You could consider using a plugin for sharing that has this required button, and disable the theme sharing, or use them both at the same time. Sorry for the inconvenience.

I believe this is on our list as it was requested before, it may be implemented in the theme in a future update.

Thanks

Simion C.
tagDiv Staff

Hi,

You should be able to access that file on the server with a file manager, FTP or cPanel for example. Like this for example – https://www.inmotionhosting.com/support/website/php/update-local-php-settings

If that is not possible, the best advice would be to contact the hosting provider and ask them to do it for you, that should be possible.

Thanks

Calin
tagDiv Staff

Hi,

Unfortunately the new version of Newspaper v9.6 have an issue -> https://prnt.sc/mupdgl in order to fix it you’ll need to make the above changes in mobile plugin, and set the settings from screenshots.
If you didn’t those changes, soon ( this week or next one) will be a new update that will fix those problems.

Thank you for your understanding!

Catalin
tagDiv Staff

Hi,

1)If you will check each of our element, using the TD Composer, you will see that exists some options regarding changing colors, like this -> https://www.screencast.com/t/x18NwtJ6img
2),3)If you want to change the position of this Scroll to Top button, you need to do it yourself through some custom CSS code. I have added to our list of improvements and we will consider our future updates.

Thanks.

Simion C.
tagDiv Staff

Hi,

The mobile theme will not create additional thumbnails, it will use thumbnails already created by the main theme – http://prntscr.com/mzdzm7
Changes to this functionality could only be done directly in the mobile theme files, these will have to be done again after a theme update when the plugins will be updated as well.

Thanks

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