Hi,
We recently went live with newspaper theme and I have questions regarding some issues and errors
1- There’s an error with font “Almendra display” Please debug and provide information “JA – Category Opiniao” ‹ Jornal do Algarve — WordPress
2- Video Popup and autoplay is enabled at tagdivcomposer but it’s not working. Why?
3- We noticed that mobile pages are extremely slow. Could you take a look and give us some feedback? How can we improve loading time on that page? To improve performance what’s the recommended option for “Content Preloading”?
4- Is it possible to change and customize video play button? We’d like to Turn it square and determine position over image (Bottom left or right, Top lef right?
5- How can we set a block to display exclusive articles but not only the exclusive ones? In our news site, any category can have exclusive posts and for that reason, I need to determine if an article will display exclusive label when that post is being published and edited. At post level and not at block level. We don’t want to group exclusive content into a spcific block but rather serve the, cronologicaly, through different blocks. How can we achive that?
5- We need to avoid the repetition of Featured articles on other blocks (homepage). How can we achieve that?
We’ve set the first block on our homepage to display only featured articles but there’s a problem. Those articles are always classifed as featured plus another category, for obvious reasons. We can’t find, in tagdiv composer, an option to avoid the repetition of an article at different blocks and that is a problem. If I use filtering options to exclude feature category from other blocks (avoiding the repetition on that article) they won’t be shown anywhere in the homepage. Using offset posts to avoid the repetition of feature article won’t work either because featured article It’s not the last post published. The only viable solution is to have, like other themes do, an option to avoid the repetition os posts from the different blocks that compose the homepage.
6- In “Post Loop” block there’s no option to exclude posts by categories. How can we achieve that? Example: Exclude category: -3, -47107, -24,
Warm Regards,
Marta Reis
Hello Marta!
1. I do not understand.
2. Please check the console if there is no error or provide more information about this issue.
3. Please check this topic: https://forum.tagdiv.com/topic/how-to-use-content-preloading/
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
4. Unfortunately, we do not have those settings.
5. Please provide an example of what you need to achieve. The exclusive badge it will come automatically if you edit a post and add a Locker.
6. Please check this article, disable the option and see the results: https://forum.tagdiv.com/unique-articles/
7. Yes, there are no settings or filter like this. You can Exclude Post IDs.
Thank you!
Hello Betina!
1. The font set in tagdiv composer, for several elements, it’s Almendra Display. But it’s not being processed and displayed for tablet and mobile versions. It works only for desktop version. It can only be a theme related issue.
I sent a template where that occurs along login credentials.
2. We are testing and investigating this
5. I’ll test that
6. Unique articles is enabled but it doesn’t prevent duplicate posts. We are seeing them any way. Please investigate and provide information. See examples below
First Article (featured article) https://snipboard.io/t1r7Ym.jpg
Block below the first article
https://snipboard.io/H98cjE.jpg
Unique articles ENABLED
https://snipboard.io/zk2mOb.jpg
7. Please add that feature to the list of suggestions for future builds
*When unique article is enabled several posts disappear: those posts are unique so, why are they excluded? on the other hand the article that should be excluded is kept? It makes no sense. Something is wrong!
Thank you!
Hello Marta!
1. I couldn’t connect with those credentials. Also, please do not share it in the forum because it is not a private area.
If you use mobile pages, then make sure you set up this font there too for all your elements. Please note that the font you choose to add on your site must have the font-weight available otherwise the font weight will not work. Please check our documentation here: https://forum.tagdiv.com/font-customization/
6. I’ve tested on my end and this is working well. Please make a test and deactivate the extra plugins (non tagdiv), the cache plugin which you use and see the results.
7. We will take in consideration your query for the future.
Thank you!
Hi,
I sent the pass through a secure link
I just checked and your login credentials are working
User: bogdan@tagdiv.com
Pass: https://sendpass.app/c/3UZE3L
1. The font is set up in mobile theme template but for some reason it’s not processed. Please acess to that link with a smartphone and see by your self. Compare it with the desktop version. You can also log in and open the composer to check
6. I attached an image that clearly shows a duplicate post despite Unique article is enable.
First Article (featured article) https://snipboard.io/t1r7Ym.jpg
Block below the first article
https://snipboard.io/H98cjE.jpg
Unique articles ENABLED
https://snipboard.io/zk2mOb.jpg
That examples proves there’s something wrong. When “Unique article” is enable on that page (homepage) some unique articles dissapear and duplicate posts are kept. Please, explain how can that happen? The rule applied by “unique article” should give the opposite result.
We were forced to disbale it until we find what’s wrong
Thank you!
Hi,
The posts that are set as a video format are not working correctly (the popup is not display) because those do not have set a video link -> https://i.imgur.com/UIXz1Me.png -> https://i.imgur.com/0VDff4l.png -> https://forum.tagdiv.com/featured-image-or-video/
1.The font is set, but it is not apply, like this is not existing and it is used a rendered font -> https://i.imgur.com/JpA1w9d.png
This font is not apply even for the desktop version -> https://i.imgur.com/ObzGEZE.png
What I can suggest is to use one of the fonts that you had uploaded in the theme panel.
6. Now when I checked the option for the unique articles was disabled -> https://i.imgur.com/uQ4e8g0.png but normally when that option it is enabled there should be no duplicate posts display at the first load of page (if you have infinite loading, pagination, then will appear duplicates when you use them).
I enabled the option and I made a few tests, but I didn’t cache that problem from the screenshot. I will make some more test on my install. Maybe the problem appears in different situations.
Thank you!
Thank you Calin.
One more question…
Did you create a admin user? We found two unrecognized users with administrator piviliges. webdoc121@gmail.com ; test@example.com
https://snipboard.io/RQEeuq.jpg
Thanks
No, that was was not made by me. But please delete both accounts from your website that were display here on this topic, because all customers that have an account can see them.
Thank you for your understaning!
But it says it was created by Bogdan (bogdan@tagdiv.com). Are you sure non one from your team did that? Sorry if I ask again but it is importante to understand if we have a breach in security.
I think if Bogdan had made an account he would have told you. Now Bogdan is part of the custom work team and there, as here, in support, we use only the accounts that are created by users and are offered to us to check the problems. After which these accounts are deleted to avoid problems or discussions.
Thank you!
Thanks for clearing that out calin.
Please keep me posted regarding your findings with “unique articles” feature so I can pass the information to our dev team.
Hi,
If there is any problem with unique article option, I will let you know.
Have a nice weekend!
Hello Calin,
You said you’re doing more tests regarding point Number 6, right?
We really need that feature working, Otherwise Will have duplicate posts in diferent Blocks.
Regards
Marta
Hi,
Yes, that’s what I said, and for me on my install, using only the theme plugins, everything seems to work correctly, maybe there were some additional settings or maybe it was a conflict with other plugin.
If you can recreate the problem please let me know and I will check it on your website (if I can not recreate it on my install).
Thank you for your understanding!
Hi Calin,
Regarding topic number 6, on this thread (Unique Articles)…
I’ve recreated the issue testing that feature on our staging and it persists. All plugins were deactivated. A plugin conflict as the cause for Unique articles malfunction is excluded.
As explained earlier in the thread, when Unique articles is enabled, severeal posts are wrongly excluded. Those posts are unique and for that reason should not be affected by the unique articles rule.
https://snipboard.io/675PIE.jpg (Homapage with unique articlesdisbaled)
https://snipboard.io/fGXdkM.jpg (Homapage with unique articles enable, missing posts)
Please access our staging and check for yourself. We investigated this on our side and found no clue of what is causing it. That feature is extremely important for us and we urgently need to fix this.
We also noticed an error when using “LAST 24/48 HOURS & 7 DAYS POST SORTING”. We set the filtering on “+Populares” Block with 24/48 Hours but surprisingly articles with more then a week are peaked and shown. We need that query working properly to avoid unnecessary CPU spikes.
Im sending login details by email.
Regards,
Marta
Hello,
If you have already provided us with all these details by email and you have also given us access to staging, we will pass this information on to our team of developers to investigate these issues.
Thank you!
Ok Calin,
I must update the details provided with adittional info (please pass it through to your coleagues)
I found that our homepage is constantly loosing saved configurations.
Examples: We disabled the “Next Prev Ajax” for the two columnists Block named “opiniao” and days after we saw the page lost that configuration and revert to a point where “Next Prev Ajax” was enable. The same happened with a “AD Box” and also in our COVID-19 Block (we update covid numbers manually). Covid-19 block had been update in April 18 and yesterday the numbers shown were from April 5. Inside the covid-19 module “Next Prev ajax” at Flex Block 1 doesnt work.
Also CPU USAGE is too high.
Hi,
I will pass on the information you provided to the development team.
From what I understand, some of the problems may be related to a cached object, this being one of the ways that after you have configured certain settings on the website, they return to how they were before (we have a small guide when this cache is apply on backend -> https://i.imgur.com/2gmltQw.png).
Thank you!
