Hello,

Did you have created mobile pages?For this, you must convert the header and footer -> https://www.screencast.com/t/HrjOBNayd to be able to edit with tagdiv Composer. Please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

I’m glad that you managed to try to solve it.

Have a great day!

Hi,

You can filter the block on the category you want to show it-> https://i.imgur.com/nlJvq8B.png -> https://forum.tagdiv.com/flex-block-settings-guide/ -> https://forum.tagdiv.com/what-is-ajax-preloading/

Thank you!

Hello,

Can you please provide some screenshots or a video with your steps on how you download and edit it?

Thank you!

Hi,

Unfortunately, I didn’t find your email; please resend it to contact@tagdiv.com

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Also, resave the permalinks.

Thank you!

Hello,

This block comes from jetpack -> https://jetpack.com/support/related-posts/ so please check the settings.

Thank you!

Hello,

Please edit the link https://i.imgur.com/EF4uy6L.png and check there the settings

View post on imgur.com

Thank you!

Hello,

Please let me know what element you use. You can add it to Appearances -> Widgets -> and assign it to the template’s sidebar using the widget sidebar element.

Thank you!

If the ‘Newspaper’ theme is active on those domains, we cannot delete them
Please provide all the license certificates for your licenses.

Hello,

Here you can set the ids of categories that you want to show, unfortunately, you can not remove them https://i.imgur.com/tsufLVA.png

Thank you!

Hello,

I checked and seems that you before you use a cloud template, so please assign it -> https://i.imgur.com/bx181Ky.jpeg

Thank you!

Hello,

Are you referring to the excerpt?
Please check this topic https://forum.tagdiv.com/topic/excerptsubtitle/ and try this solution -> https://i.imgur.com/jr7FJwp.png

Thank you!

Hi,

Yes, you need to enable that option.
Also, please provide the link to your website. I think that you have a plugin conflict there.

Thank you!

Hello,

Unfortunately, this plugin that you use has not been tested with the theme. If you want compatibility with this plugin, this can be done with custom work -> https://tagdiv.com/web-development-services/

Thank you!

Hello,

This can not be hidden.

Thank you!

Hi,

I recommend you do a clean install of WordPress and the theme. Also, the file is license.txt, not with the extension HTML, so you can try to remane it or delete it. Additionally, please check all the files for the strange code.
Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hi,

As I mentioned in other topics, I kindly ask you to no longer provide access to the forum for the website or host. Also, I’m sorry, but our support is available from Monday to Friday, and unfortunately, every time I told you to contact us via email, you didn’t do it, so we couldn’t investigate the issues you’re having there.

Have a great day!

Hello,

Please make sure that you have set the page, not the blog page https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Thank you!

Hello,

We will soon be releasing a guide for WP Rocket.
If you now use the wp rocket, use this option https://prnt.sc/MpNQZvAk0EnZ and check after.

Thank you!

Hi,

I just checked and the image is displayed https://i.imgur.com/wV8H2Fq.jpeg

Thank you!

Hello,

Please let me know what php, WordPress and theme versions you have.
Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

Please let me know the subject of the email.

Thank you!

Hello,

Please provide the link to your website. You need to have the single post view in the template and enable this option -> https://i.imgur.com/A3z0JZF.png

Thank you!

Hello,

So, when you sold the site, normally there should have been a license for that website. Unfortunately, we cannot assist you with this request because the theme is still active on that website. Usually, when you want to use the license on another website, you will need to remove the license and the theme from the current domain.

Thank you!