Hi,

I’m glad that you dug in and found the solution for what you need.

In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner -> https://forum.tagdiv.com/the-newsletter-plugin/ Please check if it is like this -> https://i.imgur.com/MaowNUz.png
If you want to use another newsletter, you can set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hello,

You need to edit with composer, select this row HTML and delete/copy the codehttps://i.imgur.com/4I5a99o.png , after you can see the images here -> https://i.imgur.com/xTLSfd8.png

Thank you!

Hi,

The file is in tha package.

Thank you!

Hi,

Please use this code .comment-link {
display: inline-block;
}
Set in the theme panel.

Thank you!

Hello,

Please delete the z-index for this element and after you can select the underline -> https://i.imgur.com/ZaO3h1B.png -> https://i.imgur.com/GuU9lvk.png

Thank you!

Hi,

Normally no. Rename the current theme and plugins of the theme and install it https://blog.hubspot.com/website/how-to-install-wordpress-theme

Thank you!

Hi,

Please provide a link to post where you have a post with comments.

Thank you!

Hi,

Please try to reinstall the theme manually.

Thank you!

Hello,

After you make the homepage, you can assign it from here https://i.imgur.com/Z7xoBuU.png
You need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF

Thank you!

Hello,

Did you make changes to the theme files? Did you use a child theme?

Thank you!

Hi,

You can hide one element on desktop and unhide it on mobile, for example -> https://imgur.com/GKIKvgt. Every element in the TagDiv Composer has a setting to make it invisible. This setting can be seen in the CSS tab of every element: [Display: HIDDEN]. You can also hide the entire row.
To see the hidden elements in Composer, you can enable this option from Manager -> Settings -> https://i.imgur.com/OkfpxSL.png

Thank you!

Hello,

Please do a test using only tagdiv plugins, without any plugin for cache and check after. I think that you have a plugin conflict.

Thank you!

Hello,

Please make sure that the URL that you added contains https www. Please provide a screenshot with your link.
Also, if you make other changes, is this saved?

Thank you!

Hello,

To set the code you can use the element Raw CSS https://i.imgur.com/RhqCpmO.jpg and this is the code

.td-header-desktop-wrap .tdc_zone {
box-shadow: 0 -13px 10px 3px rgba(0, 0, 0, 0.12);
}
.td-main-content-wrap {
box-shadow: 0 0 10px 3px rgba(0, 0, 0, 0.12);
}
.td-footer-wrap .tdc_zone {
box-shadow: 0 13px 10px 3px rgba(0, 0, 0, 0.12);
}

Thank you!

Hello,

The problem was caused by the description of this field causes by quotes from here ->
https://prnt.sc/T3fkqikq3Roa please check now.

Thank you!

Hi,

I’m glad. Don’t hesitate to contact us if you have other questions.

Have a great day!

Hi,

Please check in theme panel -> custom code -> custom css to see if you have the code there, or live CSS.

Thank you!

Hello,

I just checked your website, and this one is not using our theme; also, this message is from a code that you added or a plugin that you use.

Thank you!

Hello,

Please provide more details about your issue with screenshots and the link to your website.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Unfortunately, I can not access your screenshots -> https://i.imgur.com/svqpHvV.png
Also, we use WP Rocket, and this error doesn’t appear for us. Also, maybe you have this option enabled, which can cause the issue: https://i.imgur.com/vHqKn9Y.png. Please use it asynchronously.

Thank you!

Hello,

Previously, did the website use the theme or another theme? Did you update only the theme? Did you ask your host to investigate this?

Thank you!

Hello,

I just checked now and seems to work https://i.imgur.com/jVy7OHd.png -> https://i.imgur.com/cfFsOfI.png Do you use child theme? if yes, please use the main theme.

Thank you!

Hi,

For mobile theme + Amp the content need to be added in Mobile Editor -> https://www.screencast.com/t/xbgZG8kH
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ –
We don’t recommend using amp because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp, -> https://forum.tagdiv.com/topic/amp-end-of-line/ so please also disable the mobile theme plugin.

Thank you!

Hello,

I think that the structure of the mega menu is not like in our guide -> https://forum.tagdiv.com/mega-menu/
If the News is the primary category, then you need to add only the category and enable the mega menu -> https://i.imgur.com/0YwgORv.png and delete the subitems.

Thank you!

Hi,

Please provide more details about the slider you are referring to.

Thank you!