Hi,

I think that you have malware on the website.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

Please edit with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty and check after.

Thank you!

Hi,

You need to play with the margins/paddings, or it depends on what code you added to animate the sails.

Thank you!

Hello,

Please increase the wp memory to 1GB, update the PHP version to 8.0, update the older plugins to the latest version, and check if the problem persists.

Thank you!

Hi,

Unfortunately, you can not add the code to the template because errors can appear. Custom work can add compatibility for that type of acf.

Thank you!

Hi,

You can use menu login -> https://i.imgur.com/4xM2z5D.png, and here you can set a page where you have added the element posts list. On the other page you can create for frontend submission https://forum.tagdiv.com/create-frontend-submission-form/ There you can set limit on the submission button.

Thank you!

Hello,

Please provide more details on what is not right with the website. Now it looks like this https://i.imgur.com/u42jWqP.jpeg -> https://i.imgur.com/nEcicI7.png

Thank you!

Hi,

Do you have subcategories here -> https://i.imgur.com/7E7Vmfo.png

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

Your page is small; please add more blocks on the homepage, and you will see what I mean. If you can, for example, the post, there is no issue.

Thank you!

Hello.

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 16:00 PM

Thank you for understanding!

Hello,

Did you use it in the past AMP? If yes, please check this topic https://forum.tagdiv.com/topic/amp-end-of-line/

Thank you!

Hi,

For mobile theme + Amp the content need to be added in Mobile Editor -> https://www.screencast.com/t/xbgZG8kH
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ –
We don’t recommend using amp because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp, -> https://forum.tagdiv.com/topic/amp-end-of-line/ so please also disable the mobile theme plugin.

Thank you!

Hello,

Please let me know what browser you use. If you use Safari, please use another browser.

Thank you!

Hi,

Please edit the search page with the tagdiv Composer, click on the results(Posts Loop element) and delete the value of the offset posts. Let it empty with no space no value: https://app.screencast.com/Gh9jDf6t0XtLS
Save the changes and view the results.

I hope that helps you!

Thank you!

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Please check this topic https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/

Thank you!

Hello,

Please let me know how you created the page and how you added the content.

Thank you!

Hello,

You need to check the filer on the block in the tab filer.
Please check if you have an offset on the block. . Please edit with tagDiv Composer -> https://i.imgur.com/j8YvKks.png. Click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png. Let that field empty.

Thank you!

Hi,

Please follow the steps from this topic: https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/. If you have a child theme, please use the main theme.

Thank you!

Hi,

Please use the other block and set the limit posts.

Thank you!

Hi,

Please deactivate the tagdiv plugins from network-wide and activate them per site individually.

Thank you!

Hi,

This is a prebuilt website, not the theme you need to reinstall the newspaper theme, you can download the latest version from ThemeForest.

Thank you!

Hi,

You need to add the post type and post as I said -> https://i.imgur.com/akJhPfl.png, but it depends on which one is the latest.

Thank you!

Hello,

Please provide a video with your steps.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!