Hi,

Please try to use a cloud template, and then there should be no issue.

Thank you!

Hi,

Please check this topic https://wordpress.org/support/topic/how-to-display-visitors-date-time-and-timezone-2/

Thank you!

Hi,

I’ve noticed that you’ve fixed the issue. You can install templates if you wish https://forum.tagdiv.com/how-use-tagdiv-cloud-library-templates/

Thank you!

Hi,

From your screenshot, I see that you don’t have the taxonomy. Did you assign the taxonomy for posts?

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hi,

You need to set the template like here: https://i.imgur.com/O2IoT8M.png, not for archive or review because these are different.

Thank you!

Hi,

Please reset the license, add it again and check after -> https://www.screencast.com/t/Zt12bpyX

Thank you!

Hi,

You can set the time zone here https://i.imgur.com/KGHCgB7.png

Thank you!

Hello,

Please check if you enabled this option -> https://i.imgur.com/zWv03Ph.png

Thank you!

Hi,

Please provide more details about the issue you have with the license.

Thank you!

Hi,

Please resave the settings from the theme panel https://imgur.com/Pz3CjBz

Have a great day!

Hi,

The settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, please activate the tagdiv standard pack plugin and clear the cache.

Thank you!

Hi,

I’m glad.

Have a great day!

Hi,

You should download the latest version of it from Theme Forest account and download it.
Please check this guide to update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,

So, in order to no longer have malware, you need to update the theme. From what I see, you have 9.8, which is a very old version and is likely vulnerable to new technologies, which is why I suggested updating the theme and following all the steps above. If you’re not sure how to do it, our custom work team can help you with both theme updates and malware file cleanup https://tagdiv.com/submit-a-request/

Thank you!

Hello Jos,

I checked and I think that the cache plugin caused this issue. Please do a test without the cache plugin and check if the issue persists.

Thank you!

Hi,

Please let me know the link to your website.

Thank you!

Hi,

Please provide screenshots of your translation settings.

Thank you!

Hi,

Please let me know what issue you have.

Thank you!

Hi,

Are the settings saved in the theme panel?

Thank you!

Hi,

Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!

Hi,

Reset the license key from that website: https://www.screencast.com/t/Zt12bpyX
We can help with this request, but you will need to contact us via email at contact@tagdiv.com, and you’ll need to provide the license key, then we’ll set the key in our system to be checked and if this no longer appears on that domain, then the mentioned domain will be removed.

Thank you!

Hi,

You can translate the them from Theme Panel -> Translations -> Translations -> https://i.imgur.com/au65th8.png -> https://i.imgur.com/E46N46d.png

Thank you!

Hello,

Please check the guides:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/#preload-newspaper-theme-fonts
– https://forum.tagdiv.com/font-customization/

Thank you!

Hi,

I’m glad.

Have a great day!