Hello,

Please let me know what theme version you have.
Please update the theme to the latest version 12.6.3.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!

Hello,

Please check this settings for mega menu https://i.imgur.com/DpgeXZY.jpg

Thank you!

Hi,

Please let me know what template you use for the category.
If you use a cloud template, you can add how many blocks you want -> https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Hi,

You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/ Did you delete the elements with tagdiv Composer?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.

Thank you!

Hello,

Please activate the tagdiv Standard Pack plugin.

Thank you!

Hi,

The code needs to be added to the Theme Panel -> Analytics/JS code in head -> https://i.imgur.com/UypAKbc.png but only scripts, for what do you want to use the code?

Thank you!

Hello,

Please deactivate the tagdiv mobile theme plugin.

Thank you!

Hi,

I checked and the video popup work on the block https://i.imgur.com/JhyYdtC.jpg
Please try to use another browser.

Thank you!

Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

1. For the logo, it is not necessary to use custom code css; you can find the settings for logo text here -> https://i.imgur.com/s4ktoe2.png
Please let me know if you want to have the website black, like this -> https://demo.tagdiv.com/newspaper_black_pro/
2. Please provide more details about what you want to achieve. Normally, you shouldn’t need to write custom CSS code, as all design changes are made using the TagDiv Composer to alter the design.
3. You can stretch the row -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/ and set the width and height on it -> https://i.imgur.com/t4JC9gk.png
4. The live css is the pace where custom code css is saved, but you must ensure that the code works and applies.

Thank you!

Hello,

Please use this custom code css .tdb_single_content a
{
pointer-events: none;
}
Set the code in Theme Panel > Custom code -> Custom css.

Thank you!

Hello,

Unfortunately, the TagDiv CSS Analyzer has been deprecated for a long time. Unfortunately, I don’t believe this issue will be resolved.

Thank you for your understanding!

Hi,

For the mobile theme, you need to set the content in the mobile editor; if you don’t set it, this will not be displayed.
You can disable the mobile theme for this page -> https://i.imgur.com/Hd0iS9o.png.

Thank you!

Hi,

I’m glad that the issue is resolved.

Have a great day!

Hello,

Please check those guides https://www.hostinger.com/tutorials/how-to-fix-there-has-been-a-critical-error-on-your-website -> https://eu.siteground.com/kb/internal_server_error_500/
Also, do a test using only tagdiv plugins.

Thank you!

Hello,

Please let check if you don’t have set the header to No Header from Manager -> Header -> https://i.imgur.com/yWx8ZRR.png

Thank you!

Hello,

I’m glad that you managed to solve it.

Have a great day!

Hello,

Yes, please get in touch with us via email and provide the license certificate and the specific license for each website you want.
Please try resetting the license and adding a new one for your installation.

Thank you!

Hello,

Please set the wp-memory in wp-config.php -> https://forum.tagdiv.com/requirements-for-newspaper/
Also, check the console and see if there are errors.

Thank you!

Hi,

Please provide more details about what issue you had when you tried to activate the theme.

Thank you!

Hi,

You can use the license without any issue.

Thank you!

Hello,

Please check this guide https://vancebell.com/blog/fix-the-wordpress-error-post-processing-of-the-image-failed-likely-because-the-server-is-busy/

Thank you!

Hi,

The license is used on those websites: https://novilladas.ga
https://newsnow.server1.trinchera.dev

Do you have an error with the license?

Thank you!

Hi,

Please try to remove it using the remove button.

Thank you!

Hi,

Please try to set this in wp-config.php define('FS_METHOD', 'direct'); -> https://support.cloudways.com/en/articles/5126454-how-to-resolve-wordpress-asking-for-ftp-credentials-error

Thank you!